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September 2025 by matthew Arcari
Returned car @ Aspen airport because windshield was cracked. Manager requested photos which we provided. Photos had date stamped within minutes of us getting the car proving the damage was there but the manager falsified the report claiming we did not provide photos. Our experience was terrible at Aspen airport with Hetrz. Beware!
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August 2025 by Braden Hanson
I recently rented a car at the Aspen A/P. I left a small but very important Item in the car. Mr L Jones was able to locate it. It was returned to me within 2 days He went above and beyond. Incredable agent! Better keep that one. B Hanson
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August 2025 by Luciana Gallego
Jesse was amazing! He went above and beyond to help me get a car in Aspen when I really needed it. He made the whole process so easy and stress-free, and was incredibly kind and professional.
Truly the best experience I’ve had with Hertz. Thank you, Jesse!
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July 2025 by Ryan Nagim
Hertz Aspen charged me an unwarranted cleaning fee for a 5 hour rental with a perfectly clean car. I spent two hours trying to dispute. I’ve been a Gold customer for more than 20 years. This is solely an attempt by Hertz to take advantage of customers expecting them to not notice or question. Stay away. Use Avis. Their President’s Club is much better. They do try harder.
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June 2025 by Cheyenne Pearson
Misinformation WHEN you can get ahold of them but I’ve literally tried calling 9 different times throughout the day to VARIFY available so we don’t make a 2 hr drive for nothing AGAIN, and NO ANSWER AT ALL! Poor service !
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June 2025 by David Sharpe
Never again. Jesse at Aspen airport was rude and unaccommodating. They rented us a car for our trip to Aspen. Upon arrival we filled the car up literally across the street from the airport before immediately returning the car to Hertz. They proceeded to charge us for gas stating that the car was not full. Could not have possibly been fuller. Whatever, we let that slide. Then when we went to pick up the rental for the return trip which was booked well in advance they refused to rent to the on our debit card that we used to get here and make all accommodations. Absolute mess leaving us scrambling to get home.
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June 2025 by Christy B
Unauthorized charge on cc.
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April 2025 by Martin Saubidet
I booked a car at Aspen Airport and they wouldn’t let me take it because I had a debit card and not a credit card. I rented cars with that same card for years, including Hertz in Aspen. The guy in the counter looked like he hated his job. He charged my card $500 and right after he did he said because it was debit he couldn’t give me the car. Still today I am wasting time fighting with Hertz to refund me back that money for a car I never even got.
Next day, next counter over at Aspen airport I booked a car with Budget. The guy that helped me was lovely and honest to God in less than 5 minutes I got the car, not one issue, not one question asked.
Hertz Never again!
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April 2025 by capozzme
Did not honor President circle refused to give AWD or 4wd car.
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February 2025 by Shinji Kawata
No PC lot, but quick & easy. Cars are conveniently outside bag claim
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January 2025 by Chris Yang
I have friends who went through bad experiences with Hertz, but my experience with Walter was the best! He not only made sure my car was ready, helped me switching to an AWD which allowed me to go to the mountains, but also stayed late past his shift to make sure my car was running smoothly and to warmed it up for me, so that I could safely drive off. Thank you Walter, you definitely went above and beyond and deserve a raise!
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January 2025 by Brahan Hernandez
Rent from this location almost every month. Jessie and the rest of the staff are always helpful and the selection of cars are good. I know it's a busy location in winter time but they're always willing to help.
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December 2024 by Mario Moceri
Arrived at the counter and no one is here.
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October 2024 by Christopher Gavia
Great process renting a car out of the Aspen airport! Very efficient and knowledgeable staff. They were able to answer all our questions and provided excellent customer service! Thank you guy's at the counter!
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October 2024 by Austin Alexander
The young guy with glasses and a mustache is extremely rude and had an attitude for no reason. Huffing and puffing when I had any questions or concerns rolling his eyes and over very unprofessional.
