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March 2024 by Caitlin L.
good prices and the staff is super sweet and they always give you great suggestions. the selection is great. special thanks to steve!
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January 2024 by Francesca K.
Terrible service. I ordered a set of chairs and bench and they came all dirty and chip! I asked them for my refund and they refused to do that. They told me to get the same set to the Thornton location which it was so inconvenient for me since I live in Aurora. Don't do business with this company because they don't care for their customers at all.
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January 2024 by Amanda Melnyk
They have the best items! Love my new couch!
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January 2024 by K H.
Terrible customer service! Bought a table from the company to see how they would be. Worst experience and my last time purchasing with this company. The prices are good but the quality of items not so much. The table I bought the glass did not fit flushed in the table. I called the company about it and they asked me to bring it back and get another. I asked what if the new item is the same? I basically was told that's a chance you take.
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January 2024 by Peter P.
We purchased a so called leather couch with massage and heat from this location back in February 2023 within six months the leather on one of the headrests started to fade very disappointed as the so called furniture sold by this business is probably not real leather as you can see by the picture. Run away from this place and spend your hard earned money elsewhere. Once they have your money they don't give a rats tail about the customer. This has been the second time that this has happened to a couch we purchased from them. I will take my business elsewhere.
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January 2024 by Kate Mina
I recently bought a new bed frame, box spring and mattress and had a great experience. I was especially impressed by the prompt delivery service - the men who brought my new items were very respectful and quick, and they set everything up just the way I wanted it. I’d definitely shop at this location again!
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January 2024 by Maya Ortega (ThatsSoMaya47)
This is just a heads up for anyone buying a futon, DONT. I know they seem cool but futons don’t really last that long. Like I got one for my room bc I thought it would be cool but my futon didn’t last for 2 years. When I paid for them to come set it up in my house they were very rude to my grandma when she asked if they could push it over too the corner of the room but they said “ no we don’t do that” like really? Can’t help out an old lady who just wants you to push it a few feet away against the corner? And a month after I got the futon one of the legs fell off bc it wasn’t screwed in right!! So I’m just a little disappointed at the futon Quality and the guys who set it up. And more about the futon, if you are a big person like me tbh… it isn’t gonna last for you. My bed is now being held up by bricks and is caved in the middle so I had to put pillows and more futon mattress over to just even put the bed and to be able to be laid on, i definitely know now to just buy a real bed instead of a futon.
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December 2023 by Delyce Collins
The floor salesman, Steve, was attentive and patient. He took measurements and talked through our entire brainstorm on design, fit and placement of furniture. The purchase was followed up by a professional and friendly delivery that arrived on time and was set up by the AFW team. Convenient and good customer service!
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November 2023 by Nic Filz
GREAT selection of furniture, for all types of needs & budgets. The only reason for a four is that we could not find exactly what we wanted for a smaller space. Friendly, helpful sales staff, with no pressure. That is with going there two different days & having contact with four different sales people. So, they did not turn us off from going back in the future.
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October 2023 by Lacey Stein
I rarely review businesses, but I had to give a massive shout out to team at this AFW location, specifically Jim (manager), Jan (concierge/customer service), and Raymond (salesperson). I was there a couple of weeks ago shopping for a new couch, and I lost my phone while I was in the store. I was shopping with my 9-year-old, so I didn't have access to another cell phone or anything to try calling my phone - plus, we had been trying out all kinds of couches, so my phone could have fallen out of my pocket and gotten stuck between any number of cushions! I honestly thought I would cry. When Jim and Jan saw my panic, they were incredibly helpful. They helped me look for my phone, literally, for a good 45 minutes or so whenever they weren't taking care of other customers. Jim helped me contact my husband so he could do the whole "find my device" thing and even gave us bottled water while we were looking. Jim and Jan truly went above and beyond, and they were so kind and patient while I was panicking. Then, after I found my phone (hooray!), Raymond helped me get the perfect couch; I was working with some specific parameters because our living space is relatively small, and Raymond was so great! The whole sale went off without a hitch, and I love my new couch. I will definitely be returning to this location, and a huge thanks to Jim, Jan, and Raymond their exceptional customer service!!
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September 2023 by Baecon Ater
The selection is good for the price, quality varies quite a bit too. The customer service was great. 2 out of 3 items I selected I have to wait quite a bit for so that’s the only negative. Otherwise a pretty good experience!
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September 2023 by Paul Rose
Honestly, don't bother with the one in Aurora, rude staff, I had to asje 2 times for assistance and then I had to hunt someone down to actually get help. I'd go to the one in Englewood, great people and the stuff you want is available. I bought a recliner and a small table, had to pick it up at the Englewood store.Great furniture at a reasonable price, I love the recliner.
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September 2023 by Mawule
Worst customer service experience at this location! I paid 3k plus on furniture to be delivered on a specific date and cleared my entire schedule to make sure I was available! After I left the store I was contacted saying their system miss calculated the taxes and that I needed to pay the remaining balance so my furniture is delivered on time! Worst call to ever receive from a business, owing more money after you’ve already dropped a ton of money on their products. Nonetheless I paid the balanced owed and on the delivery day, nothing came! I called the store in the afternoon and I was told that the delivery was not scheduled! Someone didn't click a button to schedule my delivery!
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August 2023 by Kenneth Rodriguez
Be careful with their return policies! I was never told you couldn't return any pillow bought. This was a sealed, never opened item, with receipt, and within 7 days, they denied any kind of refund. Seems not all Warehouses have the same policies. Changed from 2 to 4 stars after my issue was solved, thanks for reaching out.
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August 2023 by Nick “RippedRoofer” Lavelle
Went in today with my girlfriend looking to refurnish our living roof and office area. Had a general concept and some measurements but nothing definitive. Steve Phillips walked us through the store and showed us all the options and offered some key input that put us into the right furniture. They had everything in stock at the Thorton warehouse so we were able to buy and furnish the house the same day. Great service and super reasonable prices. Go see Steve, he’s a great person to do business with.