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February 2025 by Gocho Torres
Orlando Was great, he helped me get my Internet set up
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February 2025 by Bryan Pulte
Orlando was super helpful and broke my bill down for me
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February 2025 by jeimili martinez
Orlando help me fix my bill and was Great
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February 2025 by Teresa Arroyo
Orlando was awesome, helped me with my internet
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February 2025 by Marina Fedrid
Orlando at your Havana Gardens location was a TREMENDOUSLY HELPFUL SALESPERSON. THANK YOU;~}
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February 2025 by Erik Lobatos-Escalante
Cynthia as always very attentive and thorough on answering all my questions. Definitely will be coming back to her for all my service needs.
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February 2025 by Dick
My mom found a review on the att forums from that same store That was a situation just like mine almost exactly. The employee lied sign then up for something they didn't want and plain took their money. Went to use it for the BBB and what do you know the forums are now closed These reviews are not real look at the 1 star ones. OWNER: this is the same guy Richard Armstrong that you have have been dodging for months and the place you sent me for help would never return my email. 5 of them. so funny you should say more crap that you don't mean. tried to complain to BBB and you're not even BBB accredited. Ive recently written Steve on you side from 9 news but haven't heard back yet. here is one of the reviews you are ignoring under a different name: explain how youve ingnored me for months and sent me down a dead end. I'm paying the bill until I get this settled because I'm not taking a hit on my credit when you owe me money. this is one of the first reviews I left under a different email.
I am writing to express my profound dissatisfaction with the service I received at your store. My experience was far from satisfactory, and I feel compelled to share the details of my visit.
I initially visited your store seeking assistance with a claim I had initiated. I was informed by a staff member that if I paid off my lost phone in full, I would be able to leave with a new S24 model and be out of coontract and they would just take the $238 for the insurance claim out of the $666for the lost phone This seemed like a reasonable solution, so I proceeded with the payment of $666, under the impression that this would settle my account and free me from any further payments or contractual obligations and I would have my phone since I paid it off.
However, upon receiving my next bill, I was surprised to find that it indicated I still had 36 out of 36 payments remaining. Confused, I returned to the store for clarification. I was informed that the payment of $666 "just didn't hit yet". after a couple more weeks I noticed my bill showing incorrectly again, I went back. this is when the real lying started.. I was told that the only option was to return the new phone, which would result in a loss of the $666 and leave me without a phone.
upon my third visit to the store another employee named Mac, who had completed the initial transaction, expressed that he would never have recommended this course of action to me especially since your website says that your representatives will guide you to the best deal for you . the employee told me that he explained that this was not an insurance claim but a upgrade. why would I do that. pay off my lost phone $666 for no good reason when it was insured, sign up for a new 3 year contract and have to buy the phone all over again. my bill is now $170 a month for one line. The $666 is just gone, to nowhere and no refund because it had been over a month, at that point, when I went back after two weeks and complained about the bill and was assured everything was alright.
As it stands, I am now expected to pay an additional $238, continue with three more years of payments at $139 plus $40 per month for a phone I paid off.
I had been a loyal customer, paying my bill and insurance for a year. Instead of assisting me to finalize the claim I had started with Asurion, I feel I was misled into a situation that has resulted in significant financial loss, in total after 3 years about $8700
I am now at a loss as to what to do next. tried complaining the BBB but he doesn't belong, wrote Steve zellinger from. 9 news but havnt heard back.
I left bad reviews of which only. a couple have made it to the people who read them, the reviews are hand picked.
All attempts have failed i was forced to hire an attorney. I would love to know your name "owner" , the attorney will figure it out and then i can post it everywhere. - for every one star review, there's 3 or 4 AI. Gener
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February 2025 by Michael Leder
the wait at this store is crazy hire more people
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February 2025 by William Snell
The company deals with third party people during the holiday season people at Best Buy are being scammed on I was with MetroPCS with a bill of $114 for a phone and a tablet I go to Best Buy on the holiday cheap ass see a Salesman tells me he can lower my price of both of my tablet and phone with AT&T I take a try at it and guess what I get the bill as of yesterday and it's $200 yeah screw you guys you're all about the money I will be going back to MetroPCS
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February 2025 by Freddy Mantilla
Excellent customer service
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February 2025 by Kaymie Nieves
Orlando was great helped me with my new phone
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February 2025 by Nesli Wrona
Orlando was very helpful with our account and bringing down the cost.
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February 2025 by Maritza Muti
Orlando was fantastic, will come and see him more often for all my need
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February 2025 by Dornubari Uweh
Orlando was fantastic
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February 2025 by Sue Hamilton
Chenille redeemed my negative experience with AT&T. I was attempting to return a cell booster and had already tried a different location on Hamden. I was then redirected to call 611 to talk to customer service. On hold for 45 minutes and then they were unable to get me a return label. I was redirected to a store front. Chenille worked on my issue with customer service for over an hour to get me a label. She was amazing at multitasking while on hold and helping other customers. You have an awesome employee!!!
