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January 2024 by Rachel Trippy
The lady with a pixie cut and black hair was not helpful at all with my order. I get that this is one of the busiest times of the year but I was just asking for some grace and help. I had a bad experience at this store cause of her
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December 2023 by Kelly Isabel
Customer service here is awful each and every time. My most recent experience made me never want to shop here again because I was robbed of $1 and had to jump through hoops to exchange an item I had purchased just a week prior. I returned to this B&BW to exchange an item I recently purchased in a buy 2 get 1 free deal. I had purchased 1 body cream and accidentally purchased 1 shower gel thinking it was body cream (the third item was the free item which was also a body cream, so 2 body creams and 1 shower gel). I went to exchange the shower gel for a body cream as originally intended. The shower gel is in a similarly shaped bottle and is $1 more than the body creams, for reference. When utilizing the buy 2 get 1 free deal the more expensive item(s) are charged and the cheaper item is given as the free item. Being as I was trying to exchange the more expensive shower gel for a less expensive body cream I should have gotten a small refund but customer service that day was telling me that I had to purchase the body cream I was trying to exchange the shower gel for refusing to adhere to the very clear exchange policy. I told her that made zero sense, I shouldn't have to purchase an item I already purchased and I would not be doing that. I once again requested an item exchange as I was within policy to be eligible for that exchange. She then very hesitantly and begrudgingly gave me the exchange but then refused to give me my $1 in return even though she had initially admitted that I was due the difference. She suddenly changed her mind and told me that I was actually not owed anything without any explanation and kept repeating herself when I asked her why I suddenly wasn't getting a return. Despite the fact that it was a mere $1 in difference that I was owed she had given the previous customers in line before me a difficult time and I took note of that and decided to wrap up the interaction instead of deal with her beyond poor and cold customer service any further. All the while I could hear the store manager with the short hair raising her voice at what seemed to be a new employee telling her "listen to me and do what I'm telling you" while standing on a ladder. The atmosphere in the entire store was very cold and negative, more so than usual. I'll go out of my way and shop at park Meadows next time where they seem more happy and willing to help customers instead of try and be at odds with all customers that have a simple question or exchange. If you made a purchase that's still eligible for a return or exchange and bring it back to this location then be prepared to jump through hoops to get any sort of return or exchange. The reviews of poor customer service at this location don't surprise me, this is one of the worst stores in the Aurora town center and I would avoid it at all costs.
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November 2023 by Truc Le Kohne
I came here to pick up my online order 12pcs of Gel Hand soap. You can’t believe how rude the person standing at Cashier counter today 10/31 around 0350-04pm. I told her these are gifts and if I could have few small paper bags instead of single plastic bag they placed on the counter (like 2 or 3, instead of 1 medium paper bag).- I was told buy her : No! You HAVE TO buy them?!!! I was ok I would pay for them. Then she pointed on the displayed products and told me: You GOTTA BUY THESE …? . *** Woooooow! So 12 bottles of gel are NOT BBW products? I was just speechless, walked out Town Center and it broke…of course how a medium size paper bag could carry 12 heavy bottles?!*** Language and Attitude ? I felt like I was there to beg them for the items that I've paid for. check your camera Ive lied, Management. So disappointed ?
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November 2023 by Sharon Bealer
Great employees and customer service at the Aurora Town Center location! I also shop at Park Meadows and Cherry Creek, but my best experiences have been at the Aurora Town Center location.
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September 2023 by K.E. Ryff
Store employees is my biggest complaint:1. Did not open the store promptly at 11:00, but 11:10!2. Checking out was ridiculous! The clerk was rude and lazy!! We were her 2nd customer this am. Did not want to give my coupon to my daughter even though we have had this happen before and we’ve always been granted more than one transaction with ourCoupons!3. When I did check out, I said I want to use my coupon. She scanned my items and then when I saw the total she said the total, I said “is that with my coupon?” Oh!! Ok!4. Then when we both were finished, the ULTIMATE laziness=she wouldn’t even pick up our items and put them IN THE BAG!!!!EMBARRASSING for your store brand and reputation!!!!
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September 2023 by Jill
Definitely the first BBW store I've ever walked into and not a single "hello" or "did you find what you're looking for?"" Customer service was non-existent. I'll go to the Nprthfield Stapleton store next time.
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June 2023 by Laura Weston
Great discounts. Candles smell amazing
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June 2023 by Lea Redmond
Love this place. Vibe is awesome. Team members are very knowledgeable and did I mention friendly. Going back
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April 2023 by Dina Locke
Staff accused my 11 year old of shoplifting products we had already paid for! They even followed us out of store to mall kiosk insisting she was a liar. Horrifying experience for both of us and needless to say we won’t be back to that store ever again. Avoid!!!!
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March 2023 by christina robinson
I love this place. The location in Aurora Mall is the best with the very best customer service!!
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March 2023 by Jeanetta Rutz
I absolutely LOVE it here ❤️ I would spend all my money. I will most definitely keep my business here!!
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February 2023 by Josh Casarez
My girlfriend and I went to shop for Valentine's day and on the sign everywhere in the sorry it says buy 2 get 2 free and we were like okay and we even asked if that was right. They still charged us for all of it still, and when we went to ask about it after we payed one of the employees there only payed attention to my girlfriend when I was right next to her and didn't even acknowledge me at all when I gave her the receipt and was even trying to ask to. Complete disrespect. The store is a scam and won't be expecting me to shop here ever again.p
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February 2023 by Rebecca Hodges
I went here with my boyfriend and we saw the buy 2 get 2 free deal for the candles. And we got two three wick ones and 2 two wick ones and when we went to check out the total was $64.00 which made no sense because it should’ve only been $40 total with some tax, but we looked at the receipt and one of the workers told us it was $64 because we got 2 of each type of wick candles and so the receipt shows they just marked all of the candles half off instead of giving us two for free completely. Idk why they did that but it’s not right. We should’ve just paid for the two bigger candles and that’s it.
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January 2023 by Zindia Lamberto
I love this place! Everyone is always nice and I always find what I need.
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January 2023 by JustSayY.E.S 2GameDay
Get it if like smell good stuff especially for women