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March 2025 by Ed H
Went here for 1632 batteries. At least half their batteries were out of stock. You can't sell what you don't have. Lots of bare space at batteries and elsewhere. Guess they don't care enough to keep their store stocked. Don't waste your time coming here.
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February 2025 by levi boswell
Short return. Limited product, selection, and stock higher prices than Amazon for the same Products I’m excited to see retail stores die
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February 2025 by Reuben Beachem
I purchased a great 50 inch TV from there. The guy that helped me was great. Everyone in the store was very nice and friendly.
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February 2025 by Ahmed AL QASSB
One of the most beautiful, high-end electrical and electronic devices and well-known brands. I advise you to buy from this store
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February 2025 by Ruth Mayercak
Went to buy new laptop power cord. 1st they tried to sell me the wrong connection for $89.99. I pointed out the one I needed, that was $99.99. I found one on Amazon for $27.99!
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February 2025 by Dawn Bohnen
Clean and friendly staff. Very helpful with our questions.
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February 2025 by gregory ochoa
Excellent service, very friendly and willing to help
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February 2025 by Kilah Kelley
Always helpful and have what I need when I need it. From my husband's gaming to my business.
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February 2025 by Josh McElroy
Was asked if I needed help. However, when I accepted the assistance, they were not knowledgeable about the products that they had to offer, and a few didn't even know they carried that product. Overall, not a bad experience, but I would suggest training your staff to understand their products and be knowledgeable in their departments.
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February 2025 by Kevin Vidal
They really reengineered the staff and layout. ... more minimalist than before. The younger people that work there are very kind and professional. The Geek Squad added an anti reflective cover to my new phone. They did great, at no charge. I tipped the younger man that assisted me.
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February 2025 by JENNIFER JOHNSON
Rep was friendly and very knowledgeable. However, need more workers.
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February 2025 by Louie Elorduy
Subject: Urgent Customer Complaint – Unacceptable Treatment at Best Buy
Dear Best Buy Customer Service,
I am writing to formally express my deep frustration regarding an incident that took place at one of your stores on Tuesday Feb. 4th 2025. As a long-time customer, I am both disappointed and appalled by the treatment I received from a store manager, Amir, during what should have been a routine purchase.
I visited Best Buy with my family—my son and grandson—to purchase a television that I had seen on sale. Upon entering the store, we located the TV, placed it in our cart, and continued shopping for additional items. Before checking out, I approached Amir to confirm that I was getting a good deal. He reassured me that I was, but then, upon realizing that the TV had been purchased online just minutes earlier, he abruptly informed me that he could no longer sell it to me.
At this point, I calmly explained that I had been shopping for over thirty minutes and had already secured the TV in my cart. However, Amir dismissed my concerns and, in an unprofessional and unacceptable manner, physically removed the TV from my cart despite my objections. With my young grandson present, I refrained from escalating the situation, instead requesting assistance in locating the same TV at another Best Buy location. To my disbelief, Amir refused to check other stores, refused to call for availability, and instead told me to leave the store, making it clear that my business was no longer welcome. His parting words to "have a good day" felt entirely insincere given the circumstances.
Not only did Amir refuse to help me locate the TV, but he also refused to check if the item was available at any nearby stores. As a result, I was left with no choice but to get in my car, with my grandson and son, and drive thirty minutes to another Best Buy location. It was only at this second store that I finally received the level of customer service that should be expected from a company of Best Buy’s reputation.
To add insult to injury, when I called the 1-800 customer complaint line that the manager provided, I spoke to Helena and Irsharan from Southeast Asia. After going over my story multiple times with both of them, they were dismissive, unhelpful, and ultimately ended the conversation with, "Well, unfortunately, we're not able to do anything here, so have a nice day."
If this is truly the Best Buy way of handling customer concerns—where both in-store staff and customer service representatives fail to provide any meaningful assistance—then I would appreciate an official clarification of your policies. However, if this is not how Best Buy intends to treat its customers, then I would like to know what corrective actions will be taken to address this unacceptable experience.
This incident has left me deeply disappointed, and I am seriously reconsidering whether Best Buy is a company that values its customers. I expect a prompt response regarding this matter and a resolution that acknowledges the poor service I experienced at both the store and corporate levels.
I look forward to hearing from you soon.
Sincerely,
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February 2025 by Emily McKinnon
Bought a TV and it was on sale
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February 2025 by Brenda G
They are good
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February 2025 by Wamed AL
Not as used to be less products
