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January 2024 by Shaheen Johnson
I went to Carhop yesterday and had all my expectations EXCEEDED. I wasn't there all day and got a car that I actually wanted! HUGE shout out to Joseph and Ahmad they got the job done! They were very thorough about everything and customer service was outstanding. I will definitely be returning for a car for my son, who will be need his own car VERY soon!****Unfortunately I have to edit my review*** if you are desperate for a car, please do not go here. Because you will be spending lots of money within a week to get your car fixed. Although the staff is very nice, they will not help you once you're outside that 7 days. Within a month of me purchasing the car, I have to spend $1,700 in repairs and the shop that I took it to, (Hannah's Mastertek) has at least 15 cars from Carhop that have to have major repairs. They will get you in a car quick but won't tell you all the issues that's wrong. You might be better off going to drive time across the street or at least just be patient.
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January 2024 by Kelly Kellogg
My boy joseph got me hooked up with an 07 kia sorento for $13,000... 234 by weekly.... now let me tell you my credit is 546 not good at all. Got me in a car with $0 down. I was desperate and didnt know what to do!! Joseph did. Outstanding!!!
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January 2024 by Nini Thach
Don’t recommend at all, they waste your time. Went in 2 times, got supposedly approved and every time I came in there was always a reason why I couldn’t get a car even having the money down. Will get up and just disappear and not say a word to you. First time I came in I sat there for two hours and for most of the time was waiting for Joseph to come back, he just would get up and walk away and not say hey be right back, or nothing. Came in today and waited 10 minutes and no one was even in the lobby to greet customers. I emailed back and forth with Shari telling her I was specifically looking for an suv, she said they had plenty of options for me & then they tried to sell me a car that for one was NOT a suv & the driver door was messed up. Blew up my friend everyday for a month to come in to get a car and he didn’t even get approved. Doesn’t make sense at all, just wanna make people aware .. extremely unprofessional and will waste your time. Good luck if you come here!
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December 2023 by A'Ko Taliban
Joseph was awesome man I came in told him I had eight kids and he was like I got you bro went to the back came back to the front and boom got me into a 2013 Ford edge and let me tell u that thing is sexy!!! My father-in-law came here and that's how I found it and would ten out of ten recommend y'all ask for Joseph he's the one!! Appreciate you brother
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December 2023 by Jeanette Johnson
I came in not sure what to expect but I was pleasantly surprised. Cory was the main person we dealt with and Joseph also stepped in and gave some information also looked out for us. We test drove a car and was happy with but they told they couldn't sell it to us but they had something better... God new my heart he said I'm going to give you want you want... We went outside and test drove an SUV maaaaaaannnnnn I was sooooo excited!!!!!
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December 2023 by Lamar Rizeup1
One of the best experiences getting a car. Was sceptical at first.. very ! Thanks to Cory knight and Joseph for going above and beyond, with answering all my wife and I questions ! We will definitely be returning customers ! God bless
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November 2023 by Leneeja Franklin
Today I was helped by Joseph and Cory. They were very professional and polite. I was in and out inside of 2 hours with a car! Would recommend.
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October 2023 by Bob Sacameno
Joseph sold me a car that won’t pass emissions. He’ll finesse is way to get you approved. Ask you to leave a good google review. Can’t even get my car to pass emissions and they won’t help me.
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October 2023 by J Smith
*****BUYER BEWARE*****Do not purchase a car here. Your car will not pass emissions. I told the representative Xavier, that the car had its diagnostics done by the shop they sent me too and the guy told me that with all the problems wrong with car, CarHops warranty would not cover the repair. I took the car the day after I purchased it to get emissions done and the car did not pass. The car couldn’t even be tested because the TPMS light was on. I came back to CarHop and asked Joseph, if I could get a different car. He told me no. So now Im stuck paying $478 a month for a 2008 Honda Accord Coupe that won’t pass admissions. Here is a list of problems that car had.1.) TPMS light on2.) Oil light On3.) Engine light on4.) Front Passenger Headlight did not work and has electrical issues5.) Car cut off in the middle of driving because the battery is loose and moves while driving6.) AC didn’t work7.) Key broke off in the ignition, had to pry the key out and super glue key to another key just to start car8.) Key fob doesn’t lock or unlock doors.All these issues started within 3 days of me having this car and I was told by a receptionist, “Those are the risk you take on buying a used car”. I told her I could drop the car back off as I didn’t want it anymore and she said no. The gentleman at the mechanic shop, that carhop referred me too, told me that he did not want to work on the car because he has dealt with CarHop and my issues don’t fall under their warranty. So if he fixed the car, I would be required to pay the $4500 in work that needed to be done. Im not paying $478 a month for 5 years, for a car I don’t feel safe to have my kids in. I was going 45mph and the car just shut off because i hit a bump in the road and the battery got disconnected. So scary! I’m so frustrated that I will have repossession on my credit for a car I never got to truly enjoy. They are no help and will swindle you into a car that doesn’t work. DO NOT BUY FROM HERE
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October 2023 by Delany Bogacz
Joseph was absolutely wonderful! He was kind and extremely helpful. He helped us find the perfect car with so much ease and would definitely recommend coming here
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October 2023 by Chaka Johnson
Joseph is the best sales manager ever. I went in stressed out about not having a vehicle and walk out with a car stress-free. I totally recommend going in to have credit issues. They will work with you 100%. Joseph was totally honest with me and knew my situation. And made sure that I walked out with the car.
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October 2023 by Alex Avery
Ashley was so very helpful getting me set up with my trade in! I appreciated her immediate assistance, her patience with my decision, and friendly and relaxed demeanor. It took virtually no time compared to previous experience. Thanks Ashley!
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October 2023 by Summiya Wilson
Carhop Aurora is a complete scam! They lied to me on the lot and swore up and down that the car they sold me had no issues. A couple of days after taking it home I had to take it to the mechanic for engine problems and effing paid them! Next the interior started falling apart. The engine is so bad I had to take it to multiple mechanics and none could figure out the issue. I'm bringing the car right back to themThey can keep it.Don't be fooled by Carhop Aurora. It is a waste of time and money
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October 2023 by TG Kooph
When I came in I was a little nervous, but Joseph took great care of us and we definitely left with smiles on our face! Great cars, great service, & great approval odds. I would recommend carhop Everytime!
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August 2023 by Jacob
"Why walk, let's talk"Stay away from this dealership at all costs. Drive by and DO NOT look back. I bought a vehicle 1 month ago and it has been out of commission for 2 weeks. First, the Body Control Module went went bad, leaving it completely inoperable. I will say that Carhop covered the cost of the repair even though that part was not covered under the warranty. I think they paid for it simply because I live 70 miles away from this location. It would be cheaper for them to pay for the repair than pay for the tow back to Aurora and be stuck with it again. Now today, the vehicle won't start and my payment is due in 2 days. Do yourself a favor and STAY AWAY!