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September 2024 by Nora H.
I've been an Executive Member at Costco for 15 years. I've always enjoyed shopping for my family here, but today something happened that left me both furious and deeply disappointed. This afternoon, at the Costco on Havana St, Aurora, CO 80012, my daughter saw a fresh tray of Gyoza being prepared at a sample station. She wanted to try it for the first time to see if we should buy it. She was the first in line, and soon after, several others lined up behind her, waiting patiently for their turn. However, instead of serving the already-cooked dumplings, the sampler began slowly opening a new box of dumplings, taking her time with the packaging, and even walking over to the trash can in an unnecessarily slow manner. At one point, she even moved the trash can around. Meanwhile, my child and the others in line stood there quietly, exchanging confused looks as they watched this sampler drag things out, wondering why she wasn't simply serving the dumplings that were already cooked. After about five minutes, just as she finally started to serve the food, she suddenly turned to my daughter, who had been waiting quietly at the front of the line, and said, "You, go to the back of the line." The people behind my daughter immediately spoke up, saying that she had been there first, but the sampler rudely and loudly shouted, "I know!" My daughter was shocked and didn't know how to respond. She's always been a well-mannered child, beloved by her teachers and classmates at school. I decided to pull her away and told her we wouldn't be purchasing anything from someone so rude. Although I've bought this product in the past, I will never purchase it again. The sampler's unprofessional and offensive behavior towards my child was completely unacceptable. This one interaction has completely shattered my child's positive impression of Costco, and I am seriously reconsidering whether I will renew my membership next year.
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August 2024 by Brenden C.
My sister and I have a small in-home business and wanted to obtain membership with Costco to save on some purchases. Luckily we spoke with a very friendly and professional young man in your membership department. Darren! He was a blessing to us because not only did we both get memberships, Darren took the time to explain the different types of memberships Costco offered and what benefits there were with each. We found the membership type that worked best for our needs thanks to him. Costco should be very proud of Darren. He definitely sold us because he was so sure of he was talking about that we felt sure of our decision. Thank you and have a blessed day, Brenden Cato
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February 2024 by Jon C.
I placed an order for Valentine's Day 50-stem Red Roses on 2/1/2024 at a cost of $69.82 for delivery on 2/13/2024, intentionally 1 day ahead of Valentine's Day so that my wife could enjoy them all day. Then they aren't delivered until mid-day on 2/14 and they're so wilted I've seen better quality flowers at the cemetery days after a funeral. Contrast that with roses I purchased at Sam's on January 30th for $15.97 that still look good after 15 days. Fool me once Costco, shame on you, fool me twice...Never again Costco!
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January 2024 by Debra H.
Home sweet home.. love getting my shopping done for the month while finding the best deals
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November 2023 by Angie Z.
This store is the worst. Sally who was at self checkout was a Karen, there were a couple of us that needed help as our light was flashing and she proceeded to ignore us and continue to help someone scan who was clearly scanning her own items and did not want help. I had to grab a manager and Sally finally finished helping the lady then proceeded to come over in her managers face and say what is my job then walk away. Any other company she would have been fired for that type of behavior. I will never use this store again. Horrible leadership and employees
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October 2023 by David B.
Don't go to the food court at this one. Super unorganized, takes forever to get your food, even if you call ahead they just wait til you get there to start making it. Pretty rude to the customers too.
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October 2023 by Matt Geer
I bought some frames about three months ago at Costco (Havana ST, Aurora Colorado). I accidentally broke them and found the exact same frame model and size online for a tenth the price. I took the broken frame and the exact same size new frame to Costco to have them swap the lenses over. An extremely condescending woman barely glanced at the frames and incorrectly determined (with her bare eyes noless) the new frame was 3mm different than the old. However, they are the exact same size and model - only the color is different. She claimed a liability issue, which does not exist because, as I may have already mentioned, they are the exact same size and model frames. I was stunned speechless that a Costco employee would be so rude and dismissive.But, a happy ending did follow, as I drove across the street to Target Optical They verified that, as I may have already mentioned, the frames were the exact same size and model. At no charge, they swapped my lenses out and I went about my life.
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October 2023 by David G.
How can you give Costco an average 3 stars.....GAWD!!!! I could live on the food samples alone: Pizza, meatballs, taquitos ....oh my... Always a great adventure searching the aisles for something new. Plussssss.....Costco gas is 70 cents cheaper than in Aurora. Let's do the math kidos...I filled up my car roughly 10 gallons and the price difference from the cheapest place I could find was roughly 70 cents ( $3.57- $2.89).....that is two gallons of Free Gas!!! Plus $1.50 hotdogs....welp I'm sold
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September 2023 by Omm Nom N.
Just a heads up, you can't use your MasterCard credit card here. Only Visa credit cards. Kinda lame.... otherwise really great store , friendly staff.
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July 2023 by Melissa S.
Costco is a vibe. Great hot dogs. Sad the chicken bake is more expensive now. Long lines
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July 2023 by Ken K.
Always well stocked, clean, helpful employees. One of the better Costcos I have been through. The lines are long at the gas pumps but that is to be expected.
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June 2023 by Bee W.
Came for an eye exam as mine was over two years ago. Needed new glasses and had to have a new exam. Easy to make an appointment over the phone. Parking is always a challenge at this Costco. The optician was friendly and professional. There are two of them I believe. Quick and easy. I would definitely recommend. And they take vision insurance so it's even better. The other Costco vision center in Parker does not.
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June 2023 by David N.
Subject: Pharmacy product with a new brand name, ISSUE: hydrogen peroxide with no seals. Location: Aurora Colorado, Havana. The old brand name was, Swan. This new brand name is, bioliving. On the front of the bioliving brand it says: Tamper evident: Do Not use if seal under cap is broken or missing, (In red letters). The Swan product had a SEAL, bioliving does not have a Seal. The word Seal is the key info. I went online to bioliving and it stated the FDA did not approve this product.
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June 2023 by Dite S.
I was trying to enter but this man started yelling at me because all I had was a photo and I've never shopped at Costco by the way and I was shopping for my mom I went to customer service but they were just as rude to me and really condescending talking down to me like I was stupid anyway I'm the end I couldn't go in.
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May 2023 by Marilyn E.
Worst Costco by far cashiers forgot to scan an item when they grabbed the cart from us and the gentleman on the exit started treating us like we we're criminals when the cashier clearly grabbed our cart and forgot to scan there was no need to treat us like we're criminals when it was an employee mistake. On top of that there formula say 2 per membership I used my own membership to buy formula and when my husband was going to use his the cashiers were freaking out and said 2 per membership which I understand but it was in fact 2 different memberships do not go to this Costco and if you're Hispanic be aware that the gentleman in the exit always treats Hispanic differently .he moves quickly with any other person of a different race unless you're Hispanic he will treat you like you're stealing
