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February 2025 by cindy hicks
I have been working with CVS specialty for 2 weeks. Another delay. I should have had this last week but they couldn't figure out what the copay was and wouldn't ship if I didn't pay it. I went online to pay and was told the amount was 0 and that it was to arrive last Wednesday. Now I have paid 1999.94 and the drug is delayed until tomorrow. We'll see. Meanwhile cancer doesn't stop for customer service errors.
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January 2025 by Cheryl Pinzone
Will not fill a $0 copay medication necessary for life, despite paying them over $80 every single month for copays from other meds. Simply inhumane.
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March 2024 by Thomas Germe
Absolutely horrible place. Refused to fill my prescription even though they did many times in the past. Saying they're not really a retail pharmacy and only do oncology drug. Full of incompetent and unhelpful people who can't be bothered to look through their computer systems properly. When pushed to do so then they usually find and can find the prescription.
The mentality there is "Computer says NO". No care for people, messy and disorganized pharmacy with huge pile of boxes everywhere. As far as I can tell their only job is telling people their insurance doesn't cover their medicine on the phone. Charming
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December 2023 by Marely Romero
The worst service ever. Never had this experience with a CVS
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November 2023 by Jason W
Terrible. Took 7 phone calls to transfer a script. Finally did a call with both pharmacists and myself at once and they figured it out. But CVS almost pretends they make more by not filling your script and talking to you on the phone for hours - maybe insurance pays them by the hour of terrible customer serviceHate that my insurance made me switch to them
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August 2023 by Melanie Hoover
Great experience with CVS..Thanku!
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July 2023 by Therese Poncy
If I could give less than one star I would. Worst pharmacy ever. I went to Colorado and spent weeks prior to leaving making sure I had my prescriptions for my Kidney anti-rejection meds set up. Not only did they reassure me twice that they had my prescriptions and they would deliver them to me (I have records of all my calls to them) they never called me and they never filled the prescriptions so I ended up in the ED on a Friday night before the weekend out of my medication and frightened I would lose my kidney. My doctors office tried talking with them but they just lied and said they didn’t get it just like they lied to me about getting my meds last week. The didn’t even care that I could lose my kidney.
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June 2023 by Tina Nga
I’ve never encountered a concern with CVS staff or locations with the exception of this one on Ursula. I am a local resident of the area and the handful of times that I’ve come inside to purchase an over the counter item over the course of the last 3 years the staff here is extremely rude and lack any care in providing reasonable let alone good Customer service or acknowledge a customer’s existence when you enter. I was completely appalled, literally standing in front of 4 gentlemen last week that were behind the counter looking at me and not one acknowledged me when I asked for help. I have yet to encounter a courteous team member at this location which is extremely disappointing given the convenience it would provide for residents and alike here.
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June 2023 by Alicia Flores
This is the most incompetent company that I've ever run into. They have obsessively screwed up my medications and when they are supposed to be sent out. They are now trying to refuse to send me my medication unless I talk to their after I already paid for my medication with my insurance and my copay. I will be notifying my insurance company about how horrible this company is and to please find another company that is better. I have an autoimmune disorder that this company has been screwing with since day one. Thank you so much for making my autoimmune worse.
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April 2023 by Leonard Reynolds
I have been using this pharmacy since they were Care Plus and mostly they send my meds via ups because I live over 100 miles away and have not had any problems.
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March 2023 by Natalie Welch
Ordering your medication through CVS specialty is impossible. I am unable to order online due to having a co-pay assistance card on file. For some reason their systems can't recognize that unless you call. It takes about 20-30 minutes each month to get an order scheduled. This month the rep I was speaking with kept hocking a lougie in my ear and it took roughly 25 minutes to get something scheduled. I don't want to spend this much time ON THE PHONE getting a medication I need on a monthly basis. They NEED TO MAKE IT EASIER!
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February 2023 by Raul Galvan
Pharmacist who answered the phone refused to help me. He lied to me and said that Costco does not call other pharmacies, despite the other pharmacy telling me to call Costco and have them initiate the transfer. The pharmacist was clearly lying and simply did not want to help me.
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February 2023 by Erin Woodruff
I just want to order my daughter’s prescription but the pharmacy can’t figure out how to accept a prescription co pay assistance card. It’s my only option or I would go elsewhere.
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December 2022 by Alicia “Nickie” Flores
This is the most incompetent company that I've ever run into. They have obsessively screwed up my medications and when they are supposed to be sent out. They are now trying to refuse to send me my medication unless I talk to their after I already paid for my medication with my insurance and my copay. I will be notifying my insurance company about how horrible this company is and to please find another company that is better. I have an autoimmune disorder that this company has been screwing with since day one. Thank you so much for making my autoimmune worse.
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January 2021 by Michael Beazley
Not sure what everyone is talking about regarding rudeness. Just spoke to Andrew there and he was most helpful and kind. Lots of whiners out there.
