-
April 2024 by Todd Thomas
Would give zero if I could. What terribleCustomer service. They don’t know what they’re doing
-
January 2024 by Jesse Bradway
I’m in the store today looking for snowboarding gloves instead of asking me if I need any help the lady worker decided she just wanted to follow me around the store and keep an eye on me.Maybe we should spend some of our time training our employees how to be personable and approaching customers instead of just being awkward and following them around the store like they’re going to steal.
-
December 2023 by J L
Being generous with one star. I never have a good experience at this location. Management and employees at this location need to be replaced.
-
December 2023 by Katelin Sterling
Catherine and Breanna could not be worse managers. I recommend you shop elsewhere if you want managers that have common sense and care about the customer experience
-
December 2023 by Cameron Mitchell
I was given a store credit gift card that didn’t even work when I went back in the store.. store manager Catherine and bre acknowledged the balance on my card and pretty much told me this is my problem it isn’t working on their systems:: they then printed out my balance of $48 dollars and handed me the receipt for confirmation, but then told me they can’t help.. I’ve now been robbed off $48 dollars and wasted atleast an hour and a half with these lazy managers with trash customer service..
-
December 2023 by Katey Mae
I needed to return a couple items and the staff made it basically impossible - the associate didn't even know what their own return policy was until I pulled it up on the website and showed her, then she refused to give me my money back and would only give me store credit. Also, their posted hours aren't even correct and whomever runs the store doesn't seem to care. Note: they DO NOT open at 9 on Sunday, they open at 10.
-
October 2023 by veronica sasamoto
This store had no back packs like they had on line. Very disappointed!
-
August 2023 by Leo V.
Manager here is an absolute piece of shit. Excuse my language. Me and my friend were simply here trying to shop for a basketball and some goggles so we're dribbling a few balls to test them out. Manager asked us if we wanted help, we said we were good, then he comes up to us and tells us he already asked us 3 times to leave even though it was quite literally once so I told him off and then he claimed I was "talking back" he's just trying to use his authoritative power over a teenager. Not all teenagers go in there to mess around. We were just looking to shop.
-
June 2023 by Celine
It is evident that a lot of new young people are training here, but they are doing a great job at keeping professionalism and learning! I had to process a return and pickup- Bre, Qayssar, Zoey, and Julius (? I think) were all very helpful. Keep up the hard work!
-
June 2023 by Anna Roberts
Love that the store is open after a Championship Win... Even though it's late the employees are helpful and very professional.
-
June 2023 by David West
Had the productI was looking for (shoe inserts)And very helpful and friendly staff!
-
April 2023 by S. C. Scott
Helpful staff especially when you look lost and they are slow.
-
April 2023 by Don Clark
Rude/usless manager. Bought 2 new pair of shoes on 4.1.23. Was with my girlfriend. All of the rewards went on her account. I needed to exchange 1 pair of shoes for a different size. Called the store. They set asside the correct size(identical shoes)Went to the store 4.3.23. They refused the exchange due to no receipt. The Weasel manager REFUSED to give his name. I got my receipt after a wasted trip. I will now return both pairs of shoes and WILL NEVER SHOP HERE AGAIN!
-
February 2023 by Aretha Savaloja
I wanted to take a second to acknowledge the amazing store manager! He is always polite, greets us with a smile, deals with my kids and my requests and even made a price adjustment for items in the wrong place which in my opinion is above and beyond! Please visit this location and you will not be disappointed with the friendly staff and a well ran business. This service keeps us coming back. ?? Thank you!
-
January 2023 by Matt Lauer
I visited this store today, 1/29/23 at around 12pm. I wanted to congratulate this store on having amazing customer service. The Manager and his team went above and beyond my expectations and really made an impression. I walked away thinking, wow, you don’t see that type of service very often any more. Kudos to the Manager and his team.