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February 2024 by Brenda P.
I bought a few items at the Dollar Tree on Chambers and Parker Road a few days before Christmas. 2 days after Christmas I went back to return 3 items totaling $7.50. I was told that they do not do returns, but I can do an even exchange. I did not have time to shop and was told I had 90 days to do the exchange. I went in yesterday 2/4/24 and was told that I had to find 1 item worth $5 and 2 items @ $1.25. Really? I can't buy 10 items @ $1.25? NOPE!! So I went in search for a $5 item and 2 $1.25 items. Went to checkout and the manager was cashiering. She rang up my exchange items and then began crediting the returned items. She proceeded to tell me that my $5 item was only ringing up at $.01 and that is all she can credit me. it did not matter that I had my receipt. She refused to do an adjustment, proceeded to tell me that she does not like confrontation and would not discuss it any further. The lady in line behind me, said the same thing happened to her previously. This MANAGER who does not like confrontation was so incredibly rude and is not customer service material. I am going to pursue this further and try to find out who her supervisor is, for the sake of principal.
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September 2023 by Dystanie Gutierrez
I walked into this store with my husband and daughter with a diaper bag backpack. Nothing was said to us about the diaper bag. My husband goes back outside to get the reusable bags and was screamed at for having a backpack. He wasn't asked to keep it up front or nothing he was told to leave. Absolutely not ok. I then stood up front waiting for my husband to get back when I then see three other people come in with back packs and nothing was said to them either. I then just left I will not come back
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September 2023 by Sydney
So I showed up at 8:50pm the store closes at 9pm. I only needed one thing so I wouldn't have been in the store long. As I approached the door, a woman inside shook her head no at me. She wasn't wearing a uniform or anything so I proceeded to open the door and this rude lady snached the door wouldn't allow me inside and then told me that they close at 8:55 and she doesn't have to allow me in. It wasn't even 8:55 yet, and the hours posted on the door clearly say they close at 9pm. So she blatantly lied to me and was rude about it. I would never leave someone like that in charge of my business.
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July 2023 by Elise R
The manager was the rudest individual I've met in a long time. She was ANGRY I had a full buggy. I was being rung out and she starts telling another employee that I was probably mad I couldn't steal that stuff. I told her I heard her and was calling corporate and walked out without buying anything.
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May 2023 by Arianna Alvarado
Manager gina was extremely rude and needs to have an attitude check when it comes to talking to customers a certain way. Do better.
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May 2023 by Ariel S.
I was having some last minute shopping, there is pouring rain which resulted in the roof leaking. Who I assume is the manager, Gina, was trying to take a picture of it. I was off to the side looking for my friend. I saw her starting at me I flashed a smile which she replied in a demeaning tone, "can you move I'm trying to take a picture!" . I won't respond to remarks like that so I asked her "excuse me" which she rephrased, "can you please move I'm trying to take a picture." With a very poor attitude. Of course I moved but I really don't approve of management talking to guests in such a caddy manner. All other employees were very pleasant and made up for her lack of class.
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May 2023 by Sandra Duran
Clean found great items for some crafting ideas that I have. Friendly employees
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April 2023 by Tahjanc Robertson
The store manager is extremely and I mean capital extremely unprofessional and rude and she should be let go. She argues with customers when they ask her if she’s going to help her employees when there’s a line, complains about having to help customers when it is busy and customers can clearly see the associate needs help and she calls people illiterate for (not purposely) understanding people pro nouns and calling them by the wrong pro noun and complains to the customers about working at that location and being understaffed when I can clearly see why nobody wants to deal with this manager ( Theresa) she’s a very nasty person and doesn’t belong in customer service.
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April 2023 by marge thompson
Polite staff, Great prices , unfortunately they were out of the ITEMS I wanted today ?
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April 2023 by Mariah Chavez
This Dollar Tree was ok but the best Dollar Tree is at Microcenter shopping center on Quincy in the DTC area of town. The one on Quincy is the cleanest, well stocked and well organized one. They have the newest and best items. And the people are nice, polite and very helpful.
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December 2022 by Smith Rachel
Seriously this is one of the worst stores I have been. This whole corporation needs to get it together. The employees obviously can't multitask. Who ever is in charge of this store needs to get it together.
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November 2022 by Ozden Hakverdi1
I don't like how they are so rude and when I bought a ring light it is so cheap that it broke off.
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October 2022 by Alexia Stroup
Kind of wack that they raised their prices and added self checkout. Dollar tree ain't out here creating jobs.
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September 2022 by Dea Flemming
I came in with the tax exempt code for work, but the website wasn't working. When I showed it to the manager she was quite rude and told me it was a connection issue. I told her that the website was having issues earlier as well, and she said "you knew the website wasn't working and you still came in" in a very snotty attitude. If I was shopping for me I would have just left, but I was shopping for work and I had to get it done at that moment and I have to use the tax exempt. So this became a huge demeaning and humiliating issue as I had to call customer service while I was in line trying to get it fixed. Ultimately they couldn't fix the website and said to try back later which I cannot do. Now I know there's an override but they refuse to do it. I would absolutely avoid this Dollar tree if you can
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August 2022 by Brenda Sanders
I love Dollar Tree but this store is always short handed. And a lot of merchandise wasn't on the floor. The checker was friendly and fast. So I left with a smile.
