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November 2023 by Jason Brue
IF YOU VALUE YOUR THINGS PLEASE READ!!This has absolutely been one of the worst experiences I've ever had. Not only was I duped into storing my important and sentimental belongings In a damaged facility I was duped out of any of the insurance because of how it was initially handle yvette specifically. She is absolutely the reason so many problems occur at this facility. I've lost most of my items I've saved over the years and am continuously punished for keeping my items here. I expect to find the next time I go check on it someone to have broken in and damaged only my unit. They raise the rent the longer you keep your items here so again you will be punished for giving them your business. They won't tell you but there was a fire on the third floor west side of the building that was never fixed and that's why it flooded and everyone's stuff was damaged they knew about it and did nothing and informed no one. One of Worst experiences with any company I've ever had.maybe other locations are ok but I can't say for sure however this one on crestline and it's manager yvette are awful and will dupe you out of your money constantly. I have evidence from emails, voicemail timestamps, video and picture of damage as well as workers statements on video from the clean up crew of the flood and previous fire damage. They provided no time to actually clean my storage as I was in the process of moving hence the storage unit. So by the time I was able to make it back to Colorado there were no onsite dumpsters for me to use and they had increased the rent 70 dollars for no reason without any notice except the voicemail left at 5:59pm (they close at 6pm)So here's what I'm left with they damaged my things knowingly, didn't offer any recourse after making me move to another facility and then back to theirs during the whole fiasco, (I injured my already previously injured back in the process and had many medical fees)they comped exactly zero dollars for the now more expensive unit I had to take due to everyone's stuff getting damaged and having to be relocated, and now finally when I'm trying to move out and am sick of it they don't want to clean up the mess they made and charge me for it. (I took everything that wasn't damaged and am not going to pay them the move out cost) the way I see it I was never late on payment and you took advantage of me so here's how this is gonna work.I'm not gonna pay you, you're gonna throw the damaged stuff away that I had to abandon and you're gonna waive the fees associated with my name and account because its the right thing to do, and if you don't not only will I fight you every step of the way in my credit which is super high so good luck and if I have to I'll resort to psyops and disruptive legal tactics on your entire company. Every chance I get. So have some empathy and just fix it or face the consequences and see what a single person can accomplish when driven. Sorry for anyone that read this far the last bit is purely for the company, you can't hurt people and just expect nothing is gonna happen even if you're a greedy company.
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November 2023 by Conflicted Narcissist
This facility would be great if it wasn't for it's management yvette is the absolute worst. Conned me out of my money and time. WORST STORAGE IN COLORADO! go down the street to the mom and pop storage place you'll have a better experience.
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November 2023 by Shawn Sienkiewicz
Signing up and renting unit online was quick and simple. Had a very nice follow up conversation with Yvette, from the facility. She explained everything, described the layout of the facility, and answered all my questions. Looking forward to keeping my things here.
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November 2023 by Tami Robison
Yvette at store the Crestline Dr. location was so helpful and very pleasant. It was a pleasure to work with her on the phone and she has great customer service skills. I would definitely recommend Extra Space Storage and especially this location.
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November 2023 by Dee James
Fires,floods ,and THIEVES !!! DO NOTMake the same mistake me and many others have and store anything of value here! Units have been broke into multiple times and extra space has not done one thing about it. They did not even send out an email to customers warning of current thefts ,several people show up to their units trashed and anything of value gone. And oh funny thing is no camera footage of anything or any counter measures!!their facility seems to be all looks with no actual protection!! They accept no responsibility and put the community at risk with firearms being taken. Any new customers are not informed of such things! Do not deal with this shady company if you actually value you your things !!!
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November 2023 by Edgar Angulo
Excellent experience. Mrs. Ivette is extremely knowledgeable, articulated, and detailed in the explanations. Very clean and well maintained facilities, in a very convenient location.
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November 2023 by Michelle T
Great customer service! Such an easy process. The units are clean and the walkways are wide. Very happy with the experience.
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November 2023 by Vance Robinson
Yvette is awesome and took care of all my questions and needs and this is this best storage facility I've ever had all of the staff members are very nice and easy to deal with.
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September 2023 by Roberta Williams
Great price, clean well lit location. Access and the rental process was quick and easy. I have already recommended them to a friend.
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August 2023 by Lindsay LeValley
The woman that helped me was wonderful! From start to finish she had the best attitude, was very knowledgeable and explained things to me in a way I could understand. Both people in the office that day were very friendly. The site is clean and well kept! I feel confident storing my things there for a few months and it’s a weight off my back and one less thing to worry about. Being in between housing and all that I’m dealing with in life right now it helps when things go quick and smoothly like they did when I rented my unit. Thanks Extra Space!
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August 2023 by Mike Williams
The Customer service was outstanding, got the hole tour of space needed and escort to make sure technology was working. Great Job Thanks for the Awesome SERVICE.
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June 2023 by Timothy S.
I've been at Self-Storage for well over 16 years haven't had any major problems with any self storage facilities. Markel and Yvette have been communicative in regards to any new status updates I need to be aware of.
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June 2023 by Barb Martin
Today, my daughter encountered a very rude woman who put her through the ringer about not having her ID. She even canceled her lease without her permission and that is just bad business. Yvette did not need to pressure my daughter this way as other renters did not need to show their ID. Maybe stay away from Yvette ?
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June 2023 by Desirae Souza
Yevette Font was incredibly unprofessional, rude, and ignorant. I truly hope to never have to deal with her or her personal biases again. I filed a complaint with the company. She was awful and threatening.
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June 2023 by Beth Nixon
Excellent experience here - highly recommend. Super clean facilities and outstanding customer service from people who seem to truly care about their customers!
