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January 2024 by joseph garcia
Great service great customer service Martin Ortega had great customer service and explain's every in a great and timely manner way and understanding way ?!
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January 2024 by Rebecca Garcia
Martin is the guy to ask for. Excellent customer service and made the entire process stress free! This is the shop to go to without a doubt!!
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January 2024 by Eric Young
The workers are extremly helpful and knowlegeable.
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January 2024 by Jaime Pasquariello
Martin and the team that worked on my car were informative, efficient and showed that they actually cared about taking care of my car issue. I was incredibly impressed with Martin's knowledge as he went through so throroughly my previous pricing (of expensive car work.) When I called tp set and appointment, he was honest, and said he could get me in a bit (whereas another store basically said Wednesday as I called in on a Saturday.) I will be returning as Martin is honest, his team is efficient and knowledgable and my overall experience was simply awesome. This store should be recognized for it's outstanding commitment to efficiency, honesty, and helping customers.
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January 2024 by Chris Sularz
I got four tires all around, installed. And an alignment. The installation of the tires is impeccable, the alignment not so much. Thankfully, they got me back in and on the machine within 10 minutes of my arrival, and they are fixing the issue.Very appreciated, as a closer fire stone wouldn’t even look at the issue for two hours.
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January 2024 by Nadia Babij
Had a flat tire and put my spare on it, and brought it to this Firestone… I was immediately notified about how busy they were, (expected due to time of year) and this was the 3rd Firestone in the area that told me the same thing. Martin was extremely helpful, kind and knowledgeable when I dropped my car off.I was told my car would be ready the next day, and unfortunately they were behind schedule. However, when I went to pick up my car, realizing it wasn’t ready, the manager made sure that my car got completed immediately and apologized for my troubles. Not only apologized, but provided extra services and money back on certain fees I had paid the day before. Businesses all get busy, and deal with understaffing… and sometimes there’s nothing to be done, but the staff here was exceptional and did what they could to make sure I could be on my way as soon as possible.
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January 2024 by Jerry Tamayo
Put air in my tires!!
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January 2024 by Guadalupe Lopez Sanchez
It was good like Always. I was a little concerned when the guy in charge was screaming at the young kid to stop working on his own car and get the customers that were waiting their vehicles. It made me wonder if that's why it took all day to mount 4 tires.
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January 2024 by Meghan Vergara
THIS LOCATION CLOSES AT 5PM. YOU CANNOT PICK UP YOUR CAR PAST 5PM. THEY ARE UNDERSTAFFED. PLAN ACCORDINGLY.
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December 2023 by Sarah Jordan
Could not have had a worse experience working with Firestone. We requested a simple tire change and ended up having all four custom rims damaged in the process as the technician in training did not know how to use the machine and manually removed the rubber from the rims with a crowbar. This was after waiting at the shop for 4 hours even though we had an appointment and were told it should take at most 30 minutes. Fortunately, we had before and after pictures of the rims. However, after working with Firestone's customer service for weeks now (they even admitted to the damage and asked we get a quote for the repairs), they have stopped communicating with us, leaving us with severely scratched rims. We have tried calling, leaving voicemails, and emailing for several weeks with no response. Unfortunately the company as a whole from customer service, claims, through the shop service itself has treated us very poorly showing they have no interest in satisfying their customers or following their Triple Promise "Fixed Right, Priced Right, Right on Time." None of those promises were met. Do not take your car here.
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November 2023 by lilbambam80011
Not everybody is rude here but there's one guy that's borderline racist his name is Mark and he says he's been with firestone for 27 years and he's a technician!! He's completely unprofessional i came in at 11 they said the car would be done by 2 so i sat in front of the building because i only have 1 car!! Randomly while im sitting down minding my business mark walks up on me and tries to demand me to pull up my pants!! I was confused because my pants were up and i have belt with extra shorts on so i had no idea where we was coming from when he said i was disturbing customers when every last customer that came in spoke to me!! So mark proceeds to get loud and says that's what blacks do in jail all of y'all sag and can't keep your pants up!! So i go tell his boss that he's speaking to my like this and mark tell me that he won't get fired because he's been here 27 years and they won't let him go!!That's when i told him to mind his business because im i paying customer as well that has been waiting for 5 hours because the car wasn't done until 3:30!! I feel like what he said was racist and wrong and he needs to be held accountable for it!! It's almost 2024 and people that act like him and use words like that are completely wrong!!
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November 2023 by Doug Cole
Reserved an appointment time and came in to drop the car off for a critical repair. Dude acted like he didn’t know what I was talking about. Then said what I had was a “request,” not a reservation. A request to which he had not bothered to respond. Rude. Unprofessional.
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November 2023 by Aimee Sorensen
Wish I could give zero stars. What is the purpose of your online appointment booking system?? I booked an appointment to bring my car in. Never received a declination of the appointment. Arrived to drop off car and was told I only had a REQUESTED appointment. So when were they planning to deny or confirm the actual appointment??? The "customer service" rep didn't care either way. WORST SERVICE ever! You suck.
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November 2023 by Rachel Richardson
Brought my car in for an oil change around noon and was told it would be about 2 hours until it was done. 4 hours later, I hadn't heard back so called to check on the status of the car, but couldn't get through. After calling multiple times throughout the rest of the day, I still got no response and just decided to wait until the next day to hope it would be ready. The next morning, I finally got through and explained that I hadn't heard back. There was really no acknowledgement of the wait or lack of response, and when I went in to pick up the car, same response (or lack of acknowledgement) after I explained that I had been waiting to hear back and couldn't get through.At least an acknowledgement or apology about the more than 24hr wait on a standard oil change would have been better than the lack of response or customer service. Don't leave people waiting around for a day wondering what was going on with their cars.
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November 2023 by Janae Hart
called them because i had a bubble in my tire and when i called i was trying to explain my situation and that they had a tire in stock for my vehicle per tires plus. i was told the guy didn’t have time to speak with me and that there were 20 people waiting. i’m also in customer service so that was super rude of him. i ended the call because there was no way i would trust this location to do anything with my vehicle. if he would’ve been nicer, my review would’ve been higher.
