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April 2024 by Janie Perez
This is my second time going to this bank and they won’t allow me to withdraw more than $3k at a time. They advised me to drive to another branch to withdraw the remainder. Their ATM also doesn’t work most times. I’ve been banking with them over 10 years. This bank is a joke I think it’s time to explore other options.
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March 2024 by SukaButt YahU
2 Banks I had my acct go to checksystems over 1 years ago both paid. I went to open a New Acct with a credit union guess what First Bank showed UNPAID the other bank didn't show anything because that bank reported to xhecksystems Right away 1 yr ago when I paid on both as paid and removed it completely from checksystems. I called First bank asked them why when I went into the branch 1 yr ago they took the $ and never said anything about clearing up the acct. I found out they never cleared my acct this whole time for 1 year later then when opening a new Acct the Specialists is showing me Unpaid- $- Firstbank. I called a Rep then she did some filing over the phone I barley got a letter stating that acct will remain on Checksystems for 5 yrs that's a descion FirstBank made with no say from me esp asking to rem9ve the Unpaid at least!FYI, if your acct goes Neg and it goes to checksystems This bank will still have Checksystems to Hold it for 5yrs even if you pay on account to bring it current.Inaddition I asked another bank in which they said A bank can get checks systems to remove that negative report at any moment especially of its paid.Also, Rep the first time no manners, no help took the easy way and said " cant help me" called 2nd time and I was helped.I prefer no banks but this Credit Union will do for now.
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March 2024 by María De Jesús
Excellent customer service
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December 2023 by Johanna Conder
The wait times at this bank are ridiculous. It would take less time to drive to another branch. Avoid.
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September 2023 by Calvin Moody
Avoid This FirstBank!!!! I've been a member for nine years. This branch is unacceptable. The bank director needs to be fired!!!
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August 2023 by buffy marquez
HORRIBLE CUSTOMER SERVICE.They hardly ever answer a phone and then the branch managers always have a bogus excuse why they can't assist with basic transactions. Seriously bank elsewhere!!! Might as well toss your money out onto colfax.
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May 2023 by Nallely Flores
Update: every day this bank gets worse like really more then 30min waiting in the drive thru to cash a check..Service is super slow every time drive-thru or inside either way... the Atm never works in the past 3 week every day was out of service.. but today was that day were drive-thru close and 4 taller just walking around the line super long like really..
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May 2023 by Monse Fernandez
Update: every day this bank gets worse like really more then 30min waiting in the drive thru to cash a check..Service is super slow every time drive-thru or inside either way... the Atm never works in the past 3 week every day was out of service.. but today was that day were drive-thru close and 4 taller just walking around the line super long like really..
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May 2023 by Shaleece
I feel like they move extra slow on purpose
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April 2023 by Peterson Inc.
What's going on? I'm stay in fkcng line more than 1 hour!
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April 2023 by Kassandra Henry
Called customer service to have an issue taken care of only to be told I need to handle the situation in branch and got hung up on. Went in branch huge shout out to the teller Alex for helping me and getting everything taken care of well the FSR's just sat there. This wasn't his responsibility but he handled it very well. Man deserves a raise.
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April 2023 by Clear Biotics
Wouldn’t take the time to open and account (Juan). Told me to go to chase bank. (So I did.)
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April 2023 by C. Adrian Calderon-Varela
I do not bank with this bank. But one of my clients gave me a personal check from here. I cashed the check, here and was giving a fake $100 bill. I left and deposited the cash into my bank’s ATM. The fake bill was returned to me. I came back here to 1st bank and was told by the manager that if I didn’t notice the bill was fake before I left they couldn’t do anything. The last place I would think I would get a fake bill would be at a Bank. You would think they would at least have one of those markers that test the bills as they take them. It is was over 20 $100 bills. It sounds absurd to ask a client to go through all the bills before you leave. So you might want to ask the bank teller to let you see and feel every bill you are handed before you leave the branch
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March 2023 by C. Adrian C.
I do not bank with this bank. But one of my clients gave me a personal check from here. I cashed the check, here and was giving a fake $100 bill. I left and deposited the cash into my bank's ATM. The fake bill was returned to me. I came back here to 1st bank and was told by the manager that if I didn't notice the bill was fake before I left they couldn't do anything. The last place I would think I would get a fake bill would be at a Bank. You would think they would at least have one of those markers that test the bills as they take them. It is was over 20 $100 bills. It sounds absurd to ask a client to go through all the bills before you leave. So you might want to ask the bank teller to let you see and feel every bill you are handed before you leave the branch.
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March 2023 by jacinto garcia
Worst bank ever ATM don’t work drive-through close tellers are slow, long lines out the door