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March 2024 by mahdi ebrahimi
They are terrible, I went to cash a 30$ check twice and finally they told me go to your own bank but the check was for this Bank.
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February 2024 by Harleen “Harley” Quinn
I love this bank it's way better than citiwide bank which is my old bank. The tellers are friendly and non judgemental, they are a very personable bank. They are also very fast, I'm in and out when I go there to withdraw or deposit money.. I am very satisfied with first bank. It really is the Colorado bank for me!
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October 2023 by Susan M.
For some reason, this bank thinks they are the only game in town. Treat customers like c*** and also when you need help. Act like you're inconveniencing them. Closing the account after no use for like 3 or 4 weeks is unacceptable. These people need to rethink what they do to their customers.
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August 2023 by Deallen Steadman
This bank is full of contradictory rules that tell their customers No every time. I am sick of trying to change my life with this bank! They promise loans for stuff then deny you. They said I am eligible. I'm just curious when? I have tried to have a good bank account through them, never overdraft my account , I am a responsible adult with real goals, and I wanted a serious loan. This bank is designed to tell people NO. I will pull my money as soon as my new account gets set up with a bank that wants to help me with my future. This bank is sadly not a good bank, and i really don't know why I still have my accounts there. Enough is enough, I'm not wasting my money and time on a bunch of jerks that aren't willing to be a bank. Life is too short to have my hard work go un- noticed. I deserve to have nice things because I work for them. And do not appreciate a bank that doesn't have the same values as I do. So you can say goodbye to my money very soon. Just so we are clear, look up how long I have had this account. We have never made it to a credit check, or a real appointment to fill out an application for a loan, we are discriminated immediately, and told no because you don't do certain loans, if I said I wanted to buy something privately without making payments, it's like the loan officer got jealous of my plans for the money or something. This personal attack on how I do my business and how I want to purchase things are my business! You, as a bank, should not care and should be willing to help someone with real goals. How is this bank successful? I see so many other customers review similar stories as mine and the first bank does NOTHING. This heartless display of not caring about its customers is why I have to close out and move on. I really don't know why I gave them so many chances to change. It's clearly not worth it.
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July 2023 by Tim Taravella
Great staff at this location
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April 2023 by Keith Singer
ATM did not let me remove money from my account. It is my money. Now I have to find a different atm
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January 2023 by James Stealy
Worst bank you can have do not use this company use any other company except this one
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June 2022 by davismark44
Been standing in line for 15 minutes. No manager acknowledgment, terrible
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December 2021 by Stephen Neal Jr.
I was doing fine with 1st bank until I came here.. If It's not in the policy they'll make the rule up!
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December 2021 by Johney Thiara
Not a good customer service. I asked for change and they straight out refused that it was being kept for “other customers” lack of customer service with commercial deposits.
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May 2021 by Danna F
I having banking here for over 30 years. At one point we had 4 accounts and a safe deposit box at this bank.They offer online banking and their app is pretty good. I love being able to quickly check my accounts with the app and move money from one account to an other or pay an invoice almost immediately. I can also send money to family or friends thru Zelle also immediately, if they also have signed up with their bank.If you have multiple transactions during the day and one is a deposit they always credit the deposit first. I have heard that is not always the case at some banks.The staff is always professional and friendly and I rarely have to wait long.
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May 2021 by Michael T.
My experience with this branch was not a good first impression at all. The line was very long. The manager told the associate not to help me because I was "only taking advantage of the mail-in promotion." This bank promotes False advertising and makes their promotions to difficult to obtain.
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April 2021 by Hailey The unicorn
Love the diversity of staff and their professionalism. Great branch with great staff.
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April 2020 by Sergio Navarrete
Great customer service helpful staff. Mary does a fantastic job.
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February 2020 by Traci Sohayda
Tried to open a trust account, the associate never introduced herself or asked me my name. She told me I needed to complete a credit check application as IF I could not pass...really? I will take my business to Wells Fargo to include a new home loan. Will never do business with them!