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February 2025 by omar martinez
Showed up, and it was closed despite the hours being open until 8pm. Currently, 545pm and called and no one answered. I'm extremely disappointed.
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February 2025 by Ruben Briones
Never know if it’s open or not I’ve shown up when it says open and it’s closed
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February 2025 by Sloth Kingdom
Website says they are open til 8pm and at time of this review it's 5:48pm why are they closed so early?
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February 2025 by Dominic Hill
Store seems to always be closed. It’s 3:11pm on 1/7/2025 and there’re closed, no note on door either. Seems the store needs employees or something to be closed more than open seems like a issue
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December 2024 by Abraham Giles
Came by at 745. Says they close at 9. Store was closed. update your hours so people don't waste their time.
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December 2024 by Fernando “Dj Darkshinobi” Negron
Store was supposed to be open from 10 AM to 9 PM called about nine times and then came to the location thinking that they would be busy and that’s why they weren’t able to pick up the phone and they are closed during business hours with closed gates.
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November 2024 by Jake K
Update: Prepare for an attitude from the guy who works here if you don't want Pro. I traded in some games and my total had me getting my game with a few bucks extra credit coming back. Dude added the Pro to my order which I would have then OWED money for, and went through his whole shpiel about why it's a good deal. My dude I did my math before coming in and I have no desire to spend extra money to pad your numbers, or have extra products I didn't ask for tacked on to my order before I even get the chance to see my total, and the attitude needs to be left at home. When I told you I wasn't interested and told you I don't like point of sale pressure tactics, the response is to say okay and move on not getting moody and rude.
Poor new girl is learning from the worst. With managers like this at theost popular game store, is it any surprise gamer boys have a reputation for not understanding "no means no?"
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November 2024 by Brian Gurrola
Tried to preorder at different times two different games and both times I could not pick up on the day of release and didnt get the pre order bonuses. It is absolutely worth spending time and money to go to different gamestop store
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October 2024 by Matt Johnson
Literally closed at 4:30 on a Monday with a note on the door saying that they’re closed for a staff meeting. Couldn’t even bother saying when they’ll reopen
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October 2024 by Kade Tanner
I recently pre-ordered a copy of legend of Zelda: Echoes of Wisdom from this store and was told a copy would be ready for me on launch day. I got a call on launch day and was told that FedEx failed to deliver the games to the store, although that was annoying I appreciated the heads up and was told to expect a call when it was in. Fast forward to just a moment ago, 5:45pm 9/27/24 and the associate who picked up told me they got it in yesterday. I explained to him I was told I would receive a phone call when it was available and it never happened, he offered no apology nor understanding. I tried to set that aside and asked what time they would be open tomorrow. The associate then said "9? 10? 11? I don't know."
I asked perplexed, "how do you not know what your business hours are?"
He got defensive and replied "you can check the website"
Rather rude but then he gaslit me saying I was being rude when I said "I'm trying to understand how an employee doesn't know their own business hours" and hung up on me. Needless to say I will never shop GameStop again, thanks for the 20+ years of memories but customer service has gone into a crap heap, this game was a gift for my wife and your store has made it bad memory. 🤷♂️ I'll pick my order up in the morning and after that, good riddance
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May 2024 by Gooch
They buy back old controllers !
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April 2024 by Touka Rei
They need to change their closing time. I rushed from work to get here. It says they close at 8pm I come at 7pm and the gate and doors are already locked. How ridiculous and a waste of time.
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April 2024 by Tim Nguyen
Came to the store 3 separate days at around 630pm and the store closes at 8pm. All 3 separate occasions, they had their gate down and doors locked. Tried calling l multiple times and they never answers the phone. When I call them when outside the front door, I see the employees hanging out inside the store, not bothering to answers the phone calls. If they are going to be closed like that every time I visit this location, might as well adjust the closing time so that we wouldn't waste our time going out to this GameStop location.
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April 2024 by Sheeba Beeba
Probably the best experience I’ve ever had at a GameStop. Josh not only helped us get a PS5 but was so patient with my son. He is a threenager with special needs so he was living his best life running around the store. Josh was so understanding and compassionate
towards him. I truly hope Josh is being compensated for the hard work they put in, cause I will be returning because of that top notch performance.
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April 2024 by jeraldo martinez
DO NOT BUY CONTROLLER WARRANTY they don't honor it
