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March 2024 by Matthew Laxson
The people working there were very friendly. I brought in my vehicle for an oil change and to find out where an oil leak was. They handed me the receipt without a word on the leak. When asked about it, they said they didn’t find anything despite there being a very visible amount of oil leaking from the underside. They clearly didn’t check because it is still leaking very visibly. They marked that the oil was full upon arrival which was false. Two stars because of their great attitudes and clean waiting area. Several items on the checklist were not completed either. Paid $115 after a coupon and air filter replacement. Too much money for them not doing their jobs correctly. Will not be returning to store to get services from them again. Steer clear.
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March 2024 by Gleb Dombrovskiy
The silliest stuff I heard in my life. he couldn't do my oil change because of the car it's a Kia stinger , L, o, l, he said it has oil consumption issues. Thanks for your service. Not
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March 2024 by Matt Hayden
Very friendly and professional. I had a great experience at this location. Customer service as it should be. This is definitely my location of choice from here on out.
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February 2024 by Brandie
Your customer service and kindness speak volumes. I appreciate you taking care of my vehicles in a timely manner and getting the job done right.I truly appreciate a good shop! And I highly recommend you.Brandie V -
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February 2024 by Kathy Potts
Quick service great prices and I feel they’re being Conversation honest with me based on our conversations. This is my new place to go for oil change and miscellaneous.
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January 2024 by Tom Fox
I trust Grease Monkey and in particular the staff at the Hampden and Tower location to take care of my Jeep Wrangler. During my latest visit they changed the differential fluid in both axles and did an oil change in less than 45 minutes.
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December 2023 by Jalber Santos
Was my first time in grease monkey, you guys did a great job, fast and very good service. Thank you
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December 2023 by Joanna Khatavkar
Very professional and incredibly KIND business. Manuel, the GM, helped me out when I was in a pinch with checking out my car's undercarriage due to a crazy dragging sound it made. He and his team saw my car right away and showed me the damage firsthand before fixing it up incredibly quickly! Honest, fast, and accommodating business. Thank you so much!
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December 2023 by Sarah Hammond
This was the best experience I’ve had. They saved me money with a coupon and offered a cheaper oil that my car would still run perfectly on. I also had an issue with my card being blocked for fraud, and the general manager, Manuel, helped me sort out the issue. I was able to pay with venmo which was so helpful during a stressful situation. They also filled my tires with air and cleaned my car mats while I was figuring out payment. I will be going to this grease monkey every time I need an oil change! Highly recommend.
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July 2023 by Carol Baker
Friendly on the phone. In person, attentive to each customer and polite. Fast service.
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June 2023 by Kath Wilson
Went in and was told my car didnt need oil chg and doing so would damage car. There for 8mins. 2days later my car seized up as it had no oil in it. Paid for tow and addtl work to get it going again. Called and they confirmed i was there but would not take responsibility and pay for tow or repair.Dont take a chance here.
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May 2023 by Roger S.
I will never get my vehicle serviced by this organization again.I got my oil changed here in March, and my next oil change came due today. When I pulled up, the young man who greeted me informed me that they did not have any 0W-20 Full Synthetic for my vehicle. I looked up at the sticker they had placed in my window from the previous visit and informed him that, according to their own sticker, they used 5W-20 Full Synthetic on my previous oil change. The young man then said that he needed to speak with his manager.When the manager came back, he told me that he would only use 5W-20 Full Synthetic so long as I understood that he would not warranty the work. I then asked him why his location gave me 5W-20 on the previous visit, while pointing at the sticker in my window. Without asking, he rudely reached into my vehicle while saying, "Let me see that sticker." I briefly tried to help him pull the sticker, but then he was able to grab it, but stopped when the first person tried to claim that I was lying because my license plate didn't show up in the system. I was trying to explain to him that I had received service under an out of state license plate on my previous visit and had since registered my vehicle in Colorado, but couldn't get a word out about this before the manager ripped the sticker off of my windshield. By this point, it was pretty obvious that these two were entirely untrustworthy, so I decided not to use their services, at which point the manager made sure to walk away with the sticker he had so rudely pulled from my vehicle.So, to recap, they started by refusing me service, then said that they would only provide the same service they had provided before on the understanding that they would not warranty their work, and then finished by walking away with evidence that showed they were negligent in the performance of their duties.This extremely unprofessional and negligent behavior is what gives this profession such a bad name. Both of these people should find another line of work, as they are a hazard to both their customers and their employers.EDIT - I tried reporting this directly to Grease Monkey, but the "Contact Us" page on their website shows "No Results Found". Seems as though this poor behavior may be a "top-down" failure as their corporate office provides no means of reporting issues.
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May 2023 by Mylynda Herrick
My husband used this location after the location we normally used was closed. Worst mistake ever! We have had to take his vehicle back multiple times due to a huge oil leak that did not exist before our service there. Their "techs" are so incompetent they don't even know how to check the mileage on a vehicle! (Not even joking, the tech had to ask the GM for help getting the mileage!!) DO NOT USE THIS LOCATION UNDER ANY CIRCUMSTANCES!!Service: Oil change
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May 2023 by Libby L
Great professional crew at this location. They were courteous, efficient, very good experience. I plan on coming back to this specific location.Great team!
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May 2023 by Clint Herrick
Had to bring my vehicle back 3 times after what was supposed to be a simple oil change. The staff are beyond incompetent. Not only is my car screwed up, but my garage and driveway are covered in oil. DO NOT USE THIS LOCATION!!Service: Oil change
