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March 2024 by Thomas Cox
Won’t be staying here again if I can avoid it. was told they had laundry only to arrive and discover it was out of order. Had to walk across the street to do laundry at another hotel. The staff seemed aloof and not know their jobs. The gym is pathetic and small. The room,however, was clean and comfortable.
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February 2024 by Gidi Hadar
This is an amazing hotel with unique hospitality and customer satisfaction. Mariana and her hotel manager gave me an outstanding "feeling at home" service and took care of all my needs.As a business traveler all over the USA I was impressed by the service in this hotel..thanks for being a role model for Hilton
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February 2024 by Matt Evans
This hotel is in a great location with some food options nearby (and an On The Border restaurant inside). The staff was super nice and helpful. The rooms were clean. My complaint would be the walls are paper thin. I could hear the conversation of the people in the room next to me.
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February 2024 by Matthew Brooks
As a 10 year Hilton Diamond member, I chose this hotel based on the reviews. Unfortunately my car was broken into in the parking lot the first night I was here. It happened the next night to another gentleman. Do not leave valuables in your car. Or better yet, stay at a hotel that has parking lot security. Ronaldo is a great bartender and it's cool that there's an On The Border in the lobby. But that doesn't really make up for what happened to me.Update - staff member said, "it happens to everyone." I said, "not if you have security!"Update 2 - gotta love the random coke on the table outside of the elevator on the 5th floor, see the pic. Same staff member asked if I tried any of it when I reported it. What a DUMP!
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February 2024 by Kara Marsh
Love this hotel and will definitely be coming back for my annual snowboarding trip. Me and my husband were traveling with our baby and the hotel was very accommodating. They had a pack and play and a crib sheet available for her to sleep in.Early in the morning, we checked out and were shuttled to the airport where upon arriving I realized I forgot my cellphone. Ivory and Carl went above and beyond expectations to help me retrieve it. Thank you so much!!!
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February 2024 by Anton T
Nice hotel and
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January 2024 by Klc Sjc
We loved the location and the On the Border in the hotel is amazing!!!
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December 2023 by Antonia Z
10/10, highly recommend for price and what you get. Modern clean rooms, gave me late check out (1:30 pm), stored luggage, small business center with free use of computer and internet, common area with tv and comfy chairs/sofas, free airport shuttle (they picked me up at midnight from the airport!) . Great stay!Food & drinks: Close by Applebees and Einstein bros, literally across hotel
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December 2023 by I’m The Juice Baby!
Hated it. All days it took more than 15 minutes for the showers to heat up i called to the front desk because my fiancee has drill early at buckely airforce base [I was told they would check the boilers] the same thing happenedeach following day. Hair found on mattress and inside to-go bag. I ordered a frozen margarita poolside before I came downstairs. The attendant assured me it would be delivered in 5 minutes, and she would bill it to my room. However when she arrived it was a iced tequila mixed drink the hotel guest service agent accompanied her, I was scolded citing that normally the drinks would have to be picked up they weren't allowed in the pool area and this would be a one time affair as I politely interjected my initial call where I asked if drinks were allowed and if they could be delivered pool side before I left my room. My second night, I requested a linen change via room cleaning staff in the hallway who assured me they would make good on my request only to have to call guest services and repeat my request. To which I was notified the staff went home early, abandoning a cleaning cart infront of my room door for hours unattended.In all, I had to turn over my own room and vacuum with the materials provided on the abandoned cart in the hallway. On the last day, I thought perhaps I could get a decent workout in on the peloton bike after 45 minutes up reconfiguring updating, downloading the app on my phone, and re-registering my preexisting peloton account I just gave up.I got breakfast to go, I explained my fiancée had drill, and I would like for my items to be in To-go boxes. One older staff member stared at me uncomfortably the entire time and moved almost intentionally slower. I reluctantly left with no tops to the syrup, which spilled all over the seat on the way to the base.
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November 2023 by Sasha Preuss
mixed opinion of the hotel. My neighbor was extremely loud, the front desk made it easy to move. Helpful staff. If the quality of the gym is important to you, this is not the hotel for you. Out of order treadmill, really cramped space. Peleton only had clop in pedals, do people really travel with their cleats? I don’t.
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November 2023 by Rick Tucker
Don’t use the “Stay, Park & Fly” at this place, my vehicle was stolen and it was parked in the front of the hotel by the main entrance. The hotel would not issued a refund for the remaining 2 weeks of parking we had. (Unfortunately had to return due to a family matter.) There is a log book at the front desk that lists the make/model of the vehicle, license plate and the duration the vehicle will be parked. The lady at the front desk says “yeah, it’s happened here before!” Unbelievable!
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November 2023 by James Fleshman
Overall, a nice hotel with good service. We had a king suite. I would’ve liked if the bedroom was actually separated with a door and walls from the rest of the suite. It was a short stay and close to the airport, but I would probably consider the Residence Inn next time to have a more distinct separate bedroomWalkability: Restaurants near by
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October 2023 by RUDRA GARNAIK
Good location with neat and clean rooms.- Bed quality need to be improved- swimming pool and gym need to be improved.- Nice morning complementary breakfast.- Free airport shuttle (both way)- Nice and pleasant staff’s- nice lobby area- Nice outdoor fireplace/pit- good location.
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October 2023 by MsMoody713
I was in Denver for work and this was my designated hotel. Everything was great, I do not have one bad thing to say! I had free breakfast every morning with our work package. The breakfast was average, but it was free...so I'm not complaining! They had bacon, sausage, scrambled eggs, oatmeal, cereal, skillet potatoes, toast, pastries, fruit, etc. You can also order from a menu. The room and the bed was great! I did not really care for the On the Border Restaurant that is onsite though, I'm from Texas and we have real Mexican food. ?Rooms: Great bedsPillows kind of flatNearby activities: Many restaurantsStores nearbySafety: Felt safeSafe environmentWalkability: Restaurants and store within walking distanceFood & drinks: Restaurant on siteLobby store with snacks...kind of pricey but an option.
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October 2023 by Steve Fassi
Please take my advice and do not use this hotel for a park and fly option. The hotel itself was fine. Unfortunately my vehicle was stolen off the property the third day it was there while we were in Mexico. They would not refund my parking fees even though my vehicle was no longer there. When you arrive for a park and fly you put down your vehicle make and model. That is an easy inventory for criminals to find what they are looking for. And yes there are signs everywhere that say they are not responsible for theft. Don’t do it pay extra to park somewhere secure
