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March 2024 by Angelique Pearson
I have consistently had exceptional experiences with Wendy as my tax preparer. Her dedication to clarifying any tax-related questions or concerns I have is truly commendable. Wendy's expertise and attention to detail ensure that I understand every aspect of my tax return. Additionally, her service is not only efficient but also makes the entire process effortlessly. I highly recommend Wendy to anyone seeking reliable and thorough tax preparation services.
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February 2024 by dragon leaf
Wendy was very helpful with filing my tax return. The experience was very quick and amazing.
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January 2024 by Nicc 5101
My experience filing my taxes with Wendy has been great more than exceptional. Wendy always makes every effort each year to complete my taxes accurately and efficiently. The retention with her has been joyful regardless of the outcome of my return. I want to give her a huge thank you and let her boss know she’s been a blessing in my life she’s a great tax representative. I will continue to be a client with Jackson Hewitt and refer as many people to your company as possible. Thank you so much.
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May 2023 by Ryan Phillips
******Update: I have called the provided customer service number on 4/24 and was told I would hear from a district manager in 48 hours. Its been a week and no call.******Unable to provide a 0 star review. This was our first time using Jackson Hewitt and will be our last. I had been doing my own taxes for 16 years. This ended up costing more and I have NEVER been rejected in my experience, let alone TWICE.-Was provided incorrect information on how the process would work.-Change in appointment times with out notice.-Rejection of submission because tax associate wrote the wrong last name all together (Drivers License had been provided).-Rejection of RE-submission because tax associate then wrote the wrong SSN (SS card was provided).-Poor service and overall attitude.-Multiple attempts to reach the district manager over the past week with ZERO response or call back.-More examples of poor experience that is not worth my time to type.I BEG that if the district manager sees this to still contact me but based on the experience so far, I do not expect that.
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May 2023 by Edward Loffredo
Great job in preparing my taxes. It seems that the preparation was done in no time. The preparation was done and I received my refund in no time. I personally want to thank our preparer Wendy for her expertise.
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April 2023 by Kelly Hill
I know it’s been said, many times, many ways, but Wendy Griffin is just the greatest. First time filing taxes after my partner and I bought a house together and we had no idea what would be best. Wendy filed jointly for us so WE’RE NOW MARRIED . . . At least according to the tax man. After 11 years, 3 states and 2 dogs, Wendy was able to lock him down for me. Maybe a ring will come with our refund?!Honestly, though Wendy truly is great to work with. So if you want a tax person you can trust and who moonlights as an officiant, hit up Wendy!
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April 2023 by Dave
I went into a different location on Thursday to get some help with the tax form. I had used this company previously for my 2021 tax returns. The girl at the other office said she could not help me with that form she called her specialist on East Quincy made an appointment for me for the next day I got to the appointment the lady looked and said we don't do single forms. And because I already started filing she could not help me at all I said the lady yesterday told you what I was coming in for it she Shrugged her shoulders and said there's nothing I can do for you. Talk about unprofessional. I've used this place in the past but I will never ever use them again you've lost a customer for life because I came in for help and you would not help me. She said I don't know how to charge for a single form then charge me for your time. I don't know how to do that she said. You just lost a customer for life because of bad customer service
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April 2023 by Tracy Morrison
If you would like a super frustrating experience, this is the place. We dropped off our taxes on March 18th. 2 and 1/2 weeks later they were ready. I called Tuesday to pay for them and do e- signature. That seemed to be a huge inconvenience. You have to pay in the store or over the phone. You can’t even do it online. You can never call the store directly. It goes to a completely different store each time in the Denver area. I left three voicemails and never once got a call back. I called the Jackson Hewitt 1-800 number daily the past week to try to get our taxes finished. No tax preparer has email, so good luck trying to contact anyone. I left two messages for the Denver area manager- no response. One message for another store manager, Shelley and no response. One message for the regional manager- no response. EVERY TIME I called someone, everyone would always promise this would get resolved. Three weeks later - our taxes were never filed and now it is April 8th. Couldn’t pay for them. Couldn’t do e-signature. The most stressful and frustrating experience I have ever had with a tax service and now I am left to scramble to get them done before the deadline. Awful customer service.
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March 2023 by Danielle Aguirre
Wendy was great! She is very personable and knowledgeable! I recommend going to see her if you are unsure about your filing.
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August 2022 by Bronte Hammond
Wendy is so efficient, personable, and is obviously very knowledgeable and good at what she does! We had an issue with our taxes and couldn't be efiled. She ended up finding a way to fix it for us which means I didn't have to call the irs (because we all know how well that goes lol). Definitely going to her next year!
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April 2022 by Christian Olson
Wendy was great she helped a lot with my taxes and ensured I got everything back I needed
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April 2022 by Heathyrre Kautz
Overall I had a good experience using Jackson Hewitt for my tax prep. I went to Wendy who is one of their top people in this area. She was very experienced and had my taxes all done within an hour! She was personable and friendly and answered all of my questions, and taught me a couple of things I didn’t know. The only downside is I did have to go to two different appointments at two different locations , because the first one I went to the accountant there was not experienced enough to handle my business tax prep, so that is when she referred me too Wendy. She was also very friendly and very helpful though and I appreciated her honesty.My suggestion though is that when booking through their corporate number that they ask a few more questions and make sure that they are booking clients with an appropriately experienced accountant depending on the difficulty of their taxes.I was able to get my taxes done very affordably because they were also running a coupon special at the time. I’m satisfied overall!
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March 2022 by John D Howe
Wendy was outstanding. She was easy to talk to and it was obvious that she knows her way around taxes. Her friendly yet professional demeanor quickly engendered our confidence and trust in her and we will return to see Wendy for our future tax filings.
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March 2022 by J M
Great experience with Jackson Hewitt. Wendy was very professional and good to work with. Definitely will return next year.
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March 2022 by Jen Crossley
Super fast and helpful. Definitely going here instead of Turbo Tax from now on. Wendy was very knowledgeable and friendly. Thank you!!!
