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December 2023 by Cindi Flynn
Just placed an online order. One of the items is a stocking stuffer for my daughter, but she is the one picking up the order. Called and talked to an associate, Stephanie. She said she would wrap the item in tissue so it would not be seen. Great customer service!
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November 2023 by Gina Sena
These employees have the best attitude when it comes to answering questions, or for advice.
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October 2023 by Leilani O.
Stephanie, fabric cutter, was very sweet to all of the customers waiting. We were very happy with the service overall, including the cashier. The military discount was a big plus, since our fabric was already 30% off. All in all, this was a very productive shopping venture.
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September 2023 by Diana Hudson
They had what I was looking for, I got the last Tim Holtz Moonlight dies, so I am super happy. It was worth the drive across town instead of my regular store that did not have it.
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September 2023 by ashley gaynor
It would be really helpful if the staff was informed of the proper policy and procedures when it comes to discount codes instead of making customers wait over 20 minutes for an issue that could have been avoided.
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May 2023 by Wesley H
Needs to learn how to balance customer service. I had a order to pickup, so I went and found a clerk. We get to the front and instead of helping me first which would be quickest she went and rang up a person who just got there, and then a 2nd one after that. Between the right g ups or while waiting for the person to make their payment the clerk could have helped me. My transaction was 30 seconds max. Learn how to juggle better if you are cutting down on staff teach them better management
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January 2023 by Nancy McGrath
Poor selection on craft supplies, no staff to help with questions and a long line at the checkout on a Monday afternoon. I was so disappointed.
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January 2023 by Jose Vega
My wife bought a planner. We went and we found the planner right away and we went to and there wasn't anyone in line. so we went in and out right away.
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December 2022 by Jordan Pilat
Got my first sewing machine, drove 15 miles here for the first time to get some fabrics, thread, sewing feet, etc.Unfortunately, I was unable to buy anything for my project, as midway through shopping, I needed to use the restroom, and the store said it was off limits to customers. So, I left and drove the 15 miles back home instead. Bad customer service, I guess I'll be buying craft supplies from an online seller instead. This is why retail is dying. Good riddance.
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December 2022 by Stardust Ash
Super disappointed in the staff at the this location... I called first thing in the morning to check stock on a specific make/model/pattern for an item that showed in stock in the system.Was told they had it and would hold it, gave my name and eta. Drove all the way from Morrison before my work shift... turns out they didn't have it in stock "but thought I could just look around when I got here".. absolutely unacceptable. I will never shop at this location.The whole thing made me late to work, wasted my gas, time and energy all when someone just could have said "it's not in stock". That's some terrible customer service.
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November 2022 by Joshua Yamaguchi
Arried at 8pm (they close at 9) to a sign that said they were closed for "unexpected reasons." The sign was printed so I'm guessing this isn't the first time workers wanted to go home early. I doubt this location will last much longer with this kind of customer service.
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October 2022 by Noora M
A little Sunday Funday shopping. We're getting ready for Xmas. They didn't have the box we wanted, but the employees were kind and polite. They even answered all my questions and offered alternatives.
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October 2022 by Doug King
Helping staff good selectionDidn't have what I needed
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October 2022 by * sip *
Very nice workers and found everything I needed very fast
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August 2022 by Ashley K
Super disappointed in the staff at the this location... I called first thing in the morning to check stock on a specific make/model/pattern for an item that showed in stock in the system.Was told they had it and would hold it, gave my name and eta. Drove all the way from Morrison before my work shift... turns out they didn't have it in stock "but thought I could just look around when I got here".. absolutely unacceptable. I will never shop at this location.The whole thing made me late to work, wasted my gas, time and energy all when someone just could have said "it's not in stock". That's some terrible customer service.
