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August 2024 by Gary Hart
If I could give a zero I would. These people are rude and I will probably never go back to this location again.
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April 2024 by Serra McCall
Came to this location to deposit a check during my lunch break, could not get help (despite there being no other customers, and seeming plenty of employees) made me wait so long i had to go back to work with no lunch , and i still didn't get my check deposited.
Why is this location even open if they can't even handle a single customer coming in to deposit a paycheck?
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February 2024 by gabriel Utt
Unfortunately it's closed from 2:45 to 3:45 probably due to being understaffed...DO NOT GO TO THIS LOCATION BETWEEN 2:45 TO 3:45PM.. YOU'LL WASTE YOUR TIME.. Tower and hampend location...
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September 2023 by Alex Schmeling
Consistently provides bad service to it's customers. Seems to always be poorly staffed. Took 45 minutes to deposit a check. Had major issues with another branch as well. Their issues seem to be systemic. The majority of experiences with KeyBank have been less than desirable.
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September 2023 by Lynn Dougherty
Key Bank is the best place to bank at. I have been going to the Key Bank at the corner of Hampden and Tower in zip code 80013 for 20 years. They have the best customer service. Thank you to Mel Hooks who is the manager she's always very helpful and always has a smile on her face. You can tell she really loves her job. Thank you to all the employees who have their own unique personalities and care about customers that walk through those doors. Thank you Jasmine, Andrew, Sandy and EJ. I thank you to David who is the district manager who is always so caring and funny. I'm so grateful to be able to walk into an establishment where everybody knows my name. It's not called Cheers it's called Key Bank LOL
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August 2023 by Christina Baca
I have been waiting 7 days for a replacement card because the bank refused to decline a fraud payment. I am behind on bills now because of the slow service.
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June 2023 by Tom Horn
I've been to the ATM 3 times it hasn't worked
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April 2023 by Shayan fitness
They don’t have enough employees, never seen this before. Just 2 employees working at this location.
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March 2023 by Ritchie
Best and friendliest branch of them all walk in and get Greeted right away with smiles on their faces. The beautiful young woman who helped me ,Mel was just wonderful with a beautiful smile and has a great Marilyn Monroe look going and she was just Delightful, helped me set up a savings account and much much more and over all just a fantastic experience 🤟
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October 2022 by Nic
Kendal! You are absolutely wonderful. Thank you for all your help.KeyBank you have an amazing employee here that makes a difference.
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August 2022 by Izayah E.
I walked in today looking to feed my family but they didn't have any s***** or lollipop for free so i was severely disappointed. The government should do better.
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May 2022 by Larry F.
Accounts tied up with fraud They can still be accessed by anyone but I can't access online banking to see They refuse to communicate and resolve this matter I'm closing all my accounts including my business account
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May 2022 by Nik Pravcova
Kendal! You are absolutely wonderful. Thank you for all your help.KeyBank you have an amazing employee here that makes a difference.
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April 2022 by young rico the savage
Best and friendliest branch of them all walk in and get Greeted right away with smiles on their faces. The beautiful young woman who helped me ,Mel was just wonderful with a beautiful smile and has a great Marilyn Monroe look going and she was just Delightful, helped me set up a savings account and much much more and over all just a fantastic experience ?
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March 2022 by Christian B
Unfortunately, I didn't get the greatest service at this location. I walked in and two tellers were at the counter and they didn't greet me until a few mins later when one of them finally looked at me and told me to have a seat and wait until he's ready. I found this odd since I was the only customer in the building. It wasn't until about 10 mins later that I was able to speak with one of them and conclude my banking for that day.
