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December 2024 by Tracy Kelly
Sharim has excellent customer service skills. I have been going to this bank having to deal with some personal issues for a while now and Sharim has gone above and beyond to help me straighten everything out.
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August 2024 by Leslie Johnson
Don’t use this atm. It won’t give you your money. Bank knows it’s doing this but won’t put an out of order sign on it. I had to file a dispute which takes up to 10 days to get your money back.
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July 2024 by Omar Bustamante
So good
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May 2024 by solomon adbib
Friendly employees
Good customer service
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May 2024 by Getinet Zerihun
I recently had the pleasure of banking with KeyBank, and I must say, their service exceeded my expectations. From the moment I walked in, the staff greeted me warmly and were incredibly helpful throughout the entire process. Not only were they efficient in handling my transactions, but they also took the time to answer all of my questions and provide valuable insights into managing my finances. It's refreshing to find a bank that truly values customer service. I highly recommend KeyBank to anyone looking for a reliable and friendly banking experience.
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May 2024 by shantele anderson
Terrible service I walked in the bank at 4:43pm there were no tellers everyone was in offices. I was not helped for another 17 minutes nor addressed. No one came out and said one thing close this branch they aren’t even open on Saturdays like they are suppose to be I don’t think they care about key banks customers.
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April 2024 by Jorge Valdez
They don't even take the time to talk to you like there paid to do
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April 2024 by Fawn Hensley
Had an appointment set, went in and was told they don’t do appointments on Saturdays. We were told they were short staffed and was talked to very disrespectfully. Will be looking to bank elsewhere after this experience. Don’t give me excuses!!! Find a solution to accommodate your clientele!!
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March 2024 by Alfonso P
Another issue at another location keybank has 0 consistency and just seems like the training is below average . I've been banking with key for 6 years now so I know all the rules I put millions a years in all of my accounts so I'm more than qualified to understand what they can and cannot do. Yet here I am at another location that does not know their own policies and because of it I'm turned away to another location. Do better and train your employees this is exactly why I'm moving to another bank
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January 2024 by Patricia Merino
I received a great service from NataliaShe went above and beyond to provide a good serviceThank you so much
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January 2024 by Bri Marie
I had a great experience today! Zena was very helpful, knowledgeable and kind. My needs were addressed and I felt welcomed!
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August 2023 by Alfonso Peters
Another issue at another location keybank has 0 consistency and just seems like the training is below average . I've been banking with key for 6 years now so I know all the rules I put millions a years in all of my accounts so I'm more than qualified to understand what they can and cannot do. Yet here I am at another location that does not know their own policies and because of it I'm turned away to another location. Do better and train your employees this is exactly why I'm moving to another bank
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August 2023 by Ryan Otteson
The worst customer service I've experienced. Was promised (over last 3-4 months) that they would look into my account and possibly help me remove Overdraft fees. Nima and Nina are some of the most fake people I've ever met. Empty promises from them multiple times and all they care about is themselves and this horrible traditional financial institution. There are many more options than these federal bailed out clowns. Go somewhere else!
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July 2023 by Marisol Delgado
I have two buisness and this was the worst service ever from all the key banks I’ve gone too they were extremely rude and wanted me to do their job of counting my deposit that I had a lot of cash isn’t that what banks are for .!!! Lady had a wrapped on her head and the manager was afraid of her seriously .!!
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July 2023 by Josh
Employees helped me quickly and are very nice. One of the better Key Bank locations I've been to.
