Larry H. Miller Colorado Jeep

Most Recent Comments

• November 2023 by Jim Spinosa
  High integrity all around from this dealership.(1) We had a used car deal on a vehicle that had just come in which ended up breaking down after because they did a thorough inspection of the vehicle which found that it needed significant work.(2) During the deal itself, we pointed out that a $699 dealer handling fee was described differently in the description (included) versus what it said elsewhere (excluded) and they agreed on the lower price.Unfortunately due to unforeseen circumstances we didn't end up buying our Land Rover, but I have only respect for the way this dealership & their employees handled the problems throughout.
• November 2023 by Alison Thaler
  I have had to take my 2021 Jeep Rubicon to the dealership for repairs SEVERAL times. I will not be purchasing another Jeep again! However, every time I go, the customer service I receive from Samantha is outstanding and I would have lost it completely, if it wasn't for her. Thank you for everything Samantha!
• November 2023 by Kimberly Schultz
  They seemed very willing to work a deal for our not-so-desirable situation when there were no other customers at the dealership. Once it picked up, and other people started "lining up" to look at the vehicle we were interested in we were quickly walked.We also did NOT appreciate the conversation about our credit scores and trade-in being loudly discussed in front of other customers right on the salesroom floor. Never even asked us how much money we had to put towards the purchase, which may have outweighed the other issues.We were also told that our lease "couldn't be found" in their system and questioned if I had "made all of my payments", because the VIN basically "doesn't exist" in their system. She also insulted us saying it would be a "completely different conversation" if our credit scores were in the 700's. I had pulled our FICO score through several different methods, all through Experian or Transunion, and our FICO IS showing above 700. She says its not the same as "car credit" FICO scores.I called Chrysler Capital first thing Monday morning, and they were able to pull everything up just fine, and provided me with account info and payoff they couldn't seem to locate when they needed the keys for other customers who were "in line" to go test drive the vehicle. (It still hasn't sold 3 days later...)Gave 2 stars instead of just 1 because the salesman did his best.
• November 2023 by Jenna Reiter
  If I could give 0 stars, I would!! My experience with this dealership was nothing short of a nightmare. Communication was a major issue, forcing me to escalate my concerns to the regional manager just to get answers. It's mind-boggling that it took a painstaking 4 months to have my Jeep serviced. During this time, I was left without a car to drive, received very little updates and their voicemail was consistently full. The unprofessional behavior from staff, especially Kristyn, was unacceptable. What's even more frustrating is that neither Jud nor the general manager bothered to respond to my numerous attempts to seek assistance. Once the vehicle was done being serviced, I sold the vehicle back to them. Big mistake. I signed all the paperwork and finished everything on my end. I thought everything was good and that we were all set. Then for over 3 weeks, I was being contacted by the loan company saying debt collectors would be calling me soon and that my account was not closed. No one at the dealership responded to me and I had to contact the regional manager to get this resolved. I couldn’t wait for this to be over and hope that this never happens to anyone else here. I strongly recommend looking elsewhere for your automotive needs; this place is a disappointment.
• October 2023 by Natalie Cleghorn
  I dropped my car off for three things: an oil change, a brake check, and to replace a fog light. There was no mention of my brakes being checked. I had the rotors and pads replaced less than a year ago and they are still squeaky. The employee I talked to said that was normal and that his Jeep brakes are squeaky as well. I don't understand why this is a problem if I did not encounter this when I first bought my Jeep. When I picked my Jeep up, there was no mention of brakes being checked and no mention of why they were still squeaky.The estimate to replace my fog light was $260. The part can be purchased for $30 and it takes 20-30 minutes to replace. I was outraged by the price of this. I also got notice that my coolant reservoir was leaking and that would cost $460 to replace this part. However, a coolant reservoir costs $60 and the repair should take less than an hour. For these prices, I could literally fly my dad out from Florida, purchase the parts, have him install them AND still save money. I'm absolutely disgusted by these prices and refused to pay them.Additionally, one of my tires had a screw in it which was patched up. However, none of my other tires were filled with air as they were all on the lower side. I had to take my Jeep to Discount Tires the next day to fill up the other tires as they were low and my low tire sensor came on. This was a huge inconvenience as I had to take time off of work to do this.Overall, I am EXTREMELY dissatisfied with this dealership and it's work. I will not be servicing my Jeep here again. And I would be hard pressed to buy another Jeep in the future. Would not recommend this dealership to anyone.
• October 2023 by Jenna K.
  If I could give 0 stars, I would!! My experience with this dealership was nothing short of a nightmare. Communication was a major issue, forcing me to escalate my concerns to the regional manager just to get answers. It's mind-boggling that it took a painstaking 4 months to have my Jeep serviced. During this time, I was left without a car to drive, received very little updates and their voicemail was consistently full. The unprofessional behavior from staff, especially Kristyn, was unacceptable. What's even more frustrating is that neither Jud nor the general manager bothered to respond to my numerous attempts to seek assistance. Once the vehicle was done being serviced, I sold the vehicle back to them. Big mistake. I signed all the paperwork and finished everything on my end. I thought everything was good and that we were all set. Then for over 3 weeks, I was being contacted by the loan company saying debt collectors would be calling me soon and that my account was not closed. No one at the dealership responded to me and I had to contact the regional manager to get this resolved. I couldn't wait for this to be over and hope that this never happens to anyone else here. I strongly recommend looking elsewhere for your automotive needs; this place is a disappointment.
• October 2023 by monica madrid
  Let me start off by saying Mario was amazing a big plus with the Spanish attention to detail and executing everything with ease will definitely recommend and definitely be back for our next endeavor in the Jeep realm. Great staff as well friendly and super fast.
• October 2023 by Jeanette Valencia
  Trust the negative reviews on here. I was highly disappointed with the overall customer service - it's obvious this location needs an audit from the higher ups. The employees here need help and training!!I'm new to CO and was excited to have this location near me but after today's experience, I'll be going elsewhere for my Jeep's needs. Below are some key observations. Hopefully management will read this, then again, management is not managing this place properly:- I went in for my Jeep's 1st oil change and safety recall repair. I arrived early, it took a total of 4 hours!! And that's only because I had to keep checking in.- The people up front were rude - no customer service work ethics. It seems they only care to "get their hours in" - that's the impression I got.- To top it off their coffee machine was out of order and the table I was sitting on was wonky. I took my laptop to at least get some work done while I wait. The "little things" do matter to customers, especially when waiting 4+ hours - no snacks available either.- There was another customer waiting for her car, when she was called up front, they brought her the wrong car.- I was supposed to receive text notification updates and never got one.- I had to leave for work at the 4-hour mark, so I told the girl up front that I had to leave. A that point, she told me that my safety recall is new and can take hours. When I initially called this location, they never told me to book an appointment, they told me to drive up to the "Express Lane." Why is it called "Express Lane" when it takes 4+ hours?- My car was returned dirty with black smudges inside. Do your due diligence and wipe the customer's car before returning.- At the very end, I wasn't given any form of apology for taking too long. If anything, the guy up front noticed I was frustrated and in return gave me an annoyed look. Again - no customer service ethics at this place.The list of observations is endless. You get the gist.Corporate or the regional manager of this location needs to visit this place and perform an audit. The employees here need some serious training. Survey the customers and ask for feedback. It felt like a sinking ship today.
• October 2023 by Gabriel Sanchez-Vinas
  Our experience with Larry H Miller Jeep's service shop as been an exercise in incompetence I did not know was possible. We have given them plenty of chances but this is now a two month ongoing ordeal. Read below for how they wrecked our car and left it with a nonfunctioning engine.To start the ordeal, my wife came in with a check engine light to their service center. While she was in the parking lot, one of the techs almost hit her with a car by speeding in the parking lot. First red flag. As she is waiting for the diagnostics to come back, a team member approached her to let he know they had wrecked her car under their care. Yes, their own staff and had managed to slam her car into other customer's car, or vice versa. They also come back saying there as actually nothing wrong with the engine.To remedy the wreck, they promise to fix the body work needed to restore it. It threw our weekend plans into a spin with the loss of the car. They did give us a mid loaner with a ton of stipulations that make almost useless. We got the car back after three weeks.After we get the car back, the check engine light is back on. We decided to take it to AutoZone to get the error code. It was a spark plug and coil code. We called them back to let them know this is big problem, our car was damaged under their care and now we have concrete engine issues. My wife took the car back and they offered to cover repairs as we also had an ongoing conversation about the damage to the resell value they caused along the way. We had not yet been made whole. We accepted to take the work in exchange for compensation on the loss of resell value which would reflect in an incident report.Supposedly the car was fixed the second time. When my wife got the car back, its totally dead. They claimed that was normal(sure). Within a day the check engine light came back on. She calls them back to let them know the light is back on AND the ignition is slow to start.They also told her to have me bring it in the next day and they would work on it as they guarantee their work. I took it down per the plan only for them to act confused and tell me the earliest they could take the car was in three weeks. The best they did was run an error code to confirm the exact same issue. This was the third trip down there. The service person was also standoffish and inconvenienced. Buddy, I didn't crash a car and fail to fix it a second time. Your people did.Where is the car today? Dead in our garage. The ignition is dead. Its going to require a tow. Not only has this clown show manage to wreck the car once, its currently not functioning after three trips and four weeks in their care. We have tried to remain as reasonable as possible; however, the level of incompetence is stratospheric at Larry H Miller. Avoid at all cost. Run.
• October 2023 by Amy Oare
  I've been a 3x Jeep owner for the last 20 years and I've never had a worse experience at a dealership in my entire life. Took two weeks to get an appointment and was told, upon booking, that I would be able to wait with my vehicle upon drop-off. When I arrived first thing in the AM with all of my work stuff for a day ahead at the dealership, I was told that there was a 2-3 day wait for diagnostics and that I would need to leave the car. Being new to Colorado, I certainly didn't have another car and when I asked for advice, I was told "I can't just bump you to the front of the line..." << not what I asked. When I asked if I could be put in the queue, but keep the car until the morning it was actually time, that was a no, as well. Before I left, I shared my experience with the troubles I was having with the vehicle (steering challenges, maybe power steering), but that I had not seen any leaks underneath the car. Service advisor Robert condescendingly replied "well ma'am, your car has electric power steering...and electricity doesn't drip, so..."The dealership had the car for 6 full days before even running diagnostics and what do you know, they called to let me know that there was a crack in the power steering pump and it had been leaking power steering fluid (so much for Robert's no-so-kind education lesson) -- they ordered the part, replaced under warranty and 9 days after dropping the car off, I was able to pick it up. It was even dirtier than when I dropped it, service tags had been left on my key ring and things were left on the dash.Do yourself a favor...go ANYWHERE but here. An absolute embarrassment to the Jeep family.
• September 2023 by Kristopher King
  I ordered my Wrangler in Jan. 23 and it took 7 months to receive it. When I took deliver, it would not shift into 1st gear, it is a manual trans. The dealership got that fixed. They also had damaged my soft top window panels packing the accessories into the back of the Jeep. The factory even failed to deliver all of the items I ordered. Then I finally got to play with it I found that the 4WD selector was not attached to the transfer case. I haven't gone through everything yet, so we will see.All of the above faults are on the factory and Corporate, not the dealership. I even found internal factory repair paperwork stating that the clutch was bad at the factory. I wasn't supposed to see that, but hell the factory even screwed up removing their paperwork.The dealership has been great throughout. The Service Department has been outstanding, this vehicle in immediately and returning it as fast as they could. Providing a loaner(new car) for as long as necessary. Thanks to Gene and the crew.I even received a call from the Dealership GM Mike within 24 hrs. after filling out a survey and laying into Jeep for this fiasco. He wanted to know the whole story and vowed to do his best to get Jeep to make this right. He even met with me when I picked it up from the service center the 2nd time.The dealership has gone above and beyond, its just too bad that they have to clean up corporates mess.
• August 2023 by Danielle Quintana
  I’m not one to complain, but we had the worst experience with the service shop. First issue is that they didn’t even fix the issue we went in for— our front driver side brake having an air release sound coming from it and the pedal is hard to push. Instead they found every other thing they could beside that, and completely disregarded everything we told them. The woman at drop off was rude and brushed me off like I didn’t know what I was saying. Second, our Jeep renegade was there for almost a month, and we get a call that they "tried to pull it into the bay but it wouldn’t start. You need a new battery.” That battery was purchased in September and shouldn’t have issues. They tried to charge us 400 dollars for that as well. Communicating with them is near impossible unless you want to wait days. I feel like they were trying to take advantage of us. I do not recommend you take your cars here. Period. So now we are STILL having deal with our Jeep’s issues, and having to look into other places to fix our renegade. Thanks for absolutely nothing guys.Update: we were contacted by somebody at the shop to take our review down. A very passive aggressive text. I will not be doing that because people deserve to know how you treat your customers. What I'm most upset about, is that our first experience with you guys (jan 9th 2023) was amazing, easy, and we got a free oil change on top of everything. This second time (July 26th 2023), you guys treated us very poorly and nothing was fixed and there was no communication. You keep saying that the issue is with the back brakes needing adjustment. That is not the issue. We've stressed that multiple times. All trust with your services is gone completely. I think my complaint it valid and fair. thank you.
• August 2023 by modixielou
  Made an appointment online, got a text the day before confirming my appointment. When I got there, they told me they had to keep my car for seven days before they could even get a diagnostic on it. Who does business like this. Samantha was amazing though. That poor girl having to deal with all of the angry customers, because spend the money to send an automated reply message stating they don’t have the staff to do the work. This place is poorly run.
• August 2023 by Ryan Droegemueller (ryandco)
  They promote an Express Lane for "Fast oil changes and more." I had a rear blinker out and they list "replace exterior bulbs" as a service offered in the Express Lane. I couldn't get an appointment with the Jeep dealer closer to me so drove 25 minutes to Larry H. Miller Colorado Jeep as I wanted to get this taken care of as quickly as possible. Figured I'd get an oil change as well. Arrived a bit before noon today and the service team member Jesus tells me they are no longer accepting any drive ups...appointments only. There is nothing listed on their website stating space is limited etc.
• August 2023 by Rob Markwell
  The service department is an absolute joke. They outright do not answer the phone. The one time I successfully scheduled an appointment for a tire rotation and general inspection, I was not warmly received whatsoever and was bounced around 2-3 different people through what should be a routine process. A month and a half later, I’m having considerable issues I speculate they could have discovered if they were even remotely diligent. Now, their website is buggy, so you can’t schedule an appointment that way either. Then, I was messaging with someone on their website who ultimately stopped responding after telling me they had my information and they’d be in touch. It has since been a week and I haven’t heard from anyone.