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August 2023 by Brooklyn Maee
i only go to one person & one person only, her name is Sthefani, her brow work is sooo good & she’s hella cool!
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June 2023 by Jesse F.
Rude store associate. I had to leave town unexpectedly due to a family emergency, and when I got back, I tried to make a return. It was a few days outside of the window (which I wasn't aware of until that point that the window went from 90 days to 30 days) and instead of telling me "sorry we can't take that back" (which would have been totally okay), I was told "you should have thought about it before you left town" in snarky condescending tone of voice. I'm not shopping here again.
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April 2022 by Angélica C.
I was visiting my son in Colorado Springs and he took us to the mall and passed by Macy's . The lady at the jewelry section was very nice and helpful. Overall I love shopping at Macy's but love more when I find excellent customer service.
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March 2022 by Cynthia K.
Thank you Rihanna for helping me save some money by recommending I did your credit card and I was able to save 30% off and you were multitasking like crazy helping so many people thank you for your hard work good things to come your way always???
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January 2022 by Gary S.
After having my wife's credit card number stolen and used to the tune of $1400 I have had enough. Three phone calls to customer service , cards cancelled and reissued and receiving assurances the matter is being resolved she received a call from collections about the overdue balance. That was the last straw. My wife is an avid online shopper this occurred while shopping in Aurora CO Macy's. There is a massive process failure which puts my identity at risk. It is time to get punitive.
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October 2021 by Aleli
4th time coming here since it’s the closest one to me and every time, there’s no one there! Have walked around the mall hoping someone would come back and still.. nothing. I’m not sure why you would run an establishment that has no employees on a consistent basis!
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June 2019 by Thrifty N Nifty
The customer service at this Mac location is completely awful. I went here twice to schedule a trial/appointment for my WEDDING DAY (which is a month away) and was told that they could not guarantee adequate staff for (3) clients. They also couldn't guarantee that the mua's would be able to dedicate their time to us, or complete the make-up in a timely manner; there was a high possibility that we could be there upwards of (2) + hours. Their main priority is selling cosmetics-that's it. No wonder this place has such a bad reputation. It's unfortunate that ZERO stars isn't an option.
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November 2018 by Carla
The MAC counter located in Macy's at the Town Center at Aurora is the WORST. The manager "AK" is rude, not customer-oriented, and does not set a good example for the other employees whatsoever. The turnover rate is high and it is not difficult to see why. Most of the talented artists that used to work there have moved on to bigger and better things, as they should!
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November 2018 by Brooklyn Starks
lol i only go to one person & one person only, her name is Sthefani, her brow work is poppin & she’s hella coo!
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March 2018 by Melissa Sitzman
It's MAC, enough said.
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February 2018 by TONI BELL
I went to this store in a huge hurry and needing some TLC. Brenda was FANTASTIC. She literally was patient and very knowledgeable about the products I was about to purchase. She helped me not only achieve the look I was going for, but aiding in my overall confidence in my own abilities. Did I mention I went while she was the only employee working for the moment? Even when faced with difficult customers and taxing situations, Brenda was extremely composed and professorial. She is more than just a great asset to this location, she is a true makeup enthusiast who exudes passion and creativity at all costs. Her contagious personality makes anyone who comes to this store just as excited about makeup/skincare as she is. I highly recommend this artist. Trust me, you will not be disappointed.
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January 2018 by Branden Whitfield
Service was lame the girls aren't friendly
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August 2017 by Janet Mis
Okay first of all, Oscar is fantastic!! He gets a five star! He was just the best! I had a good experience with him. The reason I give it 4 is because they can use more employees. There were multiple shoppers and i only saw 1 other employee around
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March 2017 by Diana Velazquez
Never going back here, the customer service is lame. The whole time i was there i was being ignored and when i asked a question they seem to get mad or something.
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November 2016 by Denice Tucson
Love the Mac products but the lady who helped me yesterday was rude . . I wanted an honest answer about a product and she had a bad attitude not good customer service. In the middle of helping me she stoped and asked someone else if they needed help and left me standing there waiting for my product. Next time I will try park meadows
