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March 2024 by Robin Brunelli-Stodola
We chose Massage Envy at Southlands for our monthly date, and we purchased a 6-month membership. It was difficult to book our appointments at the same time and had to wait a month for our first appointments. We made our first appointment for 2.25.24 for both my husband & I. We both showed up 10 minutes before our scheduled time of 9:00am. My husband was called back for his massage a few minutes before 9:00am. I sat in the waiting room waiting to be called back and at 9:05am I asked the young man at the front desk if I will be getting a full hour since I am starting late, he said yes, then at 9:10 I became agitated because now my husband would be waiting for me after his massage, so I asked the young man again is my massage therapist here and he said yes that she is just running late. At 9:15am I told the young man that this is not okay and asked if she had a client before me and he said no, he went in the back to see what was taking her so long and when he came back he didn’t say anything so I asked and he was very hesitant in answering me and said that she was not there and that he called his manager and that he is sorry she did not call and did not show up, he continues to sit behind the desk says and does nothing. I again say this is not okay and that we had scheduled this appointment a month ahead of time and that this is what we chose to do with our time, and he is not even trying to accommodate or do anything to try and fix the situation. He said that the therapist was sick and neglected to call in… I asked what they are going to do about it, and he said his manager was not answering him and he couldn’t do anything. I was very upset that I chose Massage Envy to spend my hard-earned money, and this is the service I received??? One of their policies is if we don’t cancel our appointment 24 hours ahead of time, we will get charged for the session anyway. Well, my time is valuable too, and I am requesting they pay my wages for my wasted time or compensate me with an additional free hour massage for both my husband and me. I had to ask the young man to have his manager Krista or Kristina to give me a call on Monday and let me know what they are going to do to fix this… Still waiting for a call… This place was a huge disappointment.
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December 2023 by Andrew Singleton
Staff has always been very pleasant and accommodating. I've read the bad reviews and most of them are people conveniently forgetting about the super clear terms they signed up for. Yes they have a 12 month contract - because you're getting an experienced therapist for 50/80 minutes for a bargain price. If I may, this is the most personalized service you will EVER receive. Those "offended" by the gratuity suggestions, which are literally suggestions, should reconsider the highly-educated and experienced physical labor which has just been performed. There are reasons this type of therapy is traditionally expensive and gratuity should reflect that. I will say that the selection of therapists is very thin and I wish I could book an appointment less than 6 weeks out. Business logic tells me that is likely a priority for this operator. Join their wait list for your favorite therapist and there will be a constant stream of openings. Ryan is great for firm pressure and I highly recommend him! And give plenty of notice for canceling damnit!!
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November 2023 by Nate O
Don’t fall for their membership trap. Charging more per month than a 1 hour massage. Transfer options are somehow more limited than the availability of their staff.
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July 2023 by Bill Pursel
Front desk receptionist Isabel is very pleasant and helpful. Massage therapists Brian, Monica, Miranda, and Patricia are great at making me feel relaxed and refreshed with their professional massages! 5/5 stars!!!
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July 2023 by Ashley Kochkanyan
I love my massages here and try to never miss a month. Monica gives the best deep pressure massages and works out knots I can’t get rid of on my own. I have chronic pain and this is a must for me.
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July 2023 by _
I visited the chiropractor in Southlands and they advised seeking a massage in combination with my back pain. I was able to get scheduled same day with Celesté. I arrived barely able to lay down flat on the massage table and I felt so good after I didn’t want to get up. Thank you again and see you soon.
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July 2023 by Cody Cline
Great massage, was able to get a last minute massage booked and they were super accommodating and professional. Amazing massage that keeps me coming back when I need them
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May 2023 by Austin Faulkner
HORRIBLE customer service. They are rude, do not answer or return any calls, and are literally never helpful whatsoever.I will not be returning and strongly reccomend everyone else do the same. Try literally any other massage place and you'll instantly see how terrible this place is. Extremely dissapointed.
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May 2023 by Laura Gomez
Extremely rude front desk employees. Phones are never answered and voice-mails are never called back. I even went in and called the phones as I was standing in the lobby! No answer! Don't waste your time.
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March 2023 by Jennifer Cardenas
I've had a gift card for almost 2 years. I would have used it much sooner but no one answers the phone or calls back. And it's literally impossible to schedule anything online. Still waiting on a call back. It's been a week and 2 messages later. All I want to do is move my appointment to a sooner date and I don't have time to go in person but looks like that won't happen. What is the point of having a number to call???
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March 2023 by JM C.
Worse front desk staff and manager. They are unprofessional and act like they are doing you a favor by selecting their store. Would skip this place because the staff have attitude.
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February 2023 by Meli DC
Go somewhere else if you can. I’ve been a member of this Massage Envy for 6 years and its been great up until late 2022. The masseuse are excellent but the front desk staff are not. They don’t answer the phone, they say they will freeze your account and they don’t, they say they’ll reimburse your money but they don’t and they show no empathy for their mistakes, I’m very disappointed and I’m going to have to cancel my membership unfortunately.
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November 2022 by Cyntia Corrales
I came in for the first time, Ryan was my massage therapist and he was absolutely phenomenal. The ladies at the front were very informative and extremely friendly. If you are looking for a good massage to relax, this is definitely the place to go!!
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August 2022 by C K
Horrible place with terrible front desk and managers. The actual providers of the services are great, but there are never any appointments. Do not sign up for a membership plan it’s just not worth the money you pay Every month to be told there’s nothing available except during random hours of the work day.
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July 2022 by Tiana Schafer
Everyone should absolutely go here to get a facial from Alyssa!!! She is so knowledgeable and custom to your skins needs. I literally couldn’t get over how soft my face felt after seeing her. Can’t wait to go back so Alyssa can make my face silky smooth and beautiful!!!!!!
