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January 2024 by Troy Ritchie
Location is closed, there is now a Pickleball Pub. T-Mobile please update your Google Maps to reflect this.
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November 2023 by Erika Marquez
I went to this location during open hours and it no longer exists at this locationRe: owner,I am referring to the location on chambers and hampden, it was a different business when I arrived.
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September 2023 by Shalonda McNair
I went to this metro to go get me phone.looked online to get the address and went there to find the store don't exist.if you not in business anymore put on the website that you permanently closed. Because I came all the way on the bus.
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May 2022 by Yuri Alvarenga
The worst customer service experience. 1 star only because that's what I can give. However ok with one star because 1 out of the two girls working today seemed helpful and courteous. Unfortunately I ended up with the one who sold me a phone took my payment and gave me a bag with my new phone and said "Here you go" did not help with activation or setting up my phone. Unlike the other girl who we noticed explain everything and more to her customer. Kudos to her. I'm sure you know which one you are?
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March 2022 by rocky road porter
Refused to give me port in deals because I'm porting in from tmobile. Different company don't get it. False advertising
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August 2021 by Cecellia Shelbourn
Went there to switch a phone line to a new cell phone. The new phone will not make calls or send texts despite them spending an hour switching it over. They completely messed up and now its like I don't have a phone. Ridiculous the phone says "not registered on network" and does not function whatsoever. Please train employees better
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March 2021 by Chris Morales
Maria had great patience, even when I didn’t know what to do she jumped into action.
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January 2021 by Evan Thompson
I have been waiting on my phone to come in for half a month (NOT EVEN KIDDING OKAY) They didn't give me a temporary phone or anything said I'd have to wait on my new one said it would be here in 3-5 days called at 4 days - no phone - said it would be here Monday. Today is Wednesday & guess what? Still no phone and oh they also apparently don't have a tracking number for a $1,000 phone either. When I asked to speak with the regional manager the store then stopped taking my calls - had to call another store in order to even speak to someone! Never in my life would I recommend them or this store. How in the heck are you a phone store but don't carry the phone in store or have one in any of your stores? I've called the main office and all they don't deserve one star i wish I could give them a -10 whoever is the manager here - sorry but you should lose your job & im a sour person so we will see how long you do have your job for. - Written by his wife
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December 2020 by Bio Ssh
Closed when it says its open
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June 2019 by Growmaster420 MMJ Garden
They will lock the front door during business hours and the employees should be fired. So im in the parking lot at 5:00pm on a monday and the doors are locked and they dont answer the store phone either. This store opens late, closes early, and these kids that work there dont give a damn its just a easy paycheck for sitting around, hiding in the back, playing games and just F'ing around all day. Thats my honest opinion about the Hampden and Chambers Metro location. Go to another store and maybe you will get some service, just maybe.
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March 2019 by Ava Karafiatova
I went to this store on Hampden Ave. I came before the store opened and waited about 15 min. At 10 am, the store was still closed. I waited about 10 mins past opening time, when a young women came, open the store, told me to wait till she counts her drawers, she said a about 7-10 min, that she's the manager, and she was at a meeting (yeah, right!) walked in and locked the door behind her. I waited another 10 mins. When she finally opened the door and started to help me, some other customer walked in. She stopped helping me and started helping the woman behind me. When I asked her if she's helping me, she said she's multitasking because she's in the store alone. I purchased a new phone and asked her to transfer the data from old to my new phone. She told me I have to come back for that, probably in the a afternoon. When I asked her why I have to come back since I'm already there, and drove all the way from Kiowa (1 hr 10 min trip), she kept insisting that she has to multitask and I have too many pictures in my old phone. I then asked her to transfer just the contacts, but she said again, I'll have to come back. All this conversation was while she was helping the customer who came after me. Then she handed me the phone and said she transferred the data and I'm ready to go. As I took the phone from her ready to go, she said she has some things to give me. She took a bag and put the empty box from thephone in it along with the receipt and set it on the counter, out of my reach, and went back to helping the other woman. When she was done with her, she came back to me and finally handed me my bag.
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March 2019 by John Creek
Always a line! They need 2 people working, I try to avoid this store if possible
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December 2018 by Alan B
Poor management very rude I will never shop here again
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October 2018 by Dacie G.
I went in today to get assistance with my phone and the young female working at 1130 am definatly woke on the wrong side of the bed. She clearly did NOT want to be at work. She was rude did not want to help me. wanted to charge me for a service even though I could not call to fix it because the metro system was down a d customer service said to go to the store. I asked to speak with the manager a d she refused. She was unpleasant and should take a job where no customer service or interaction is needed. Worst employee ever.
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September 2018 by Angie Frisk
Wish I could give less than one star. I paid for two phones with unlimited service plans. The next day they were both disconnected. When I went back to the store, the representative who had helped me the previous day saw me, knew she had screwed up, and literally ducked behind the desk and crawled into the back to hide from me instead of resolving the problem.
