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September 2023 by Robert Kail
The staff are helpful with services
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March 2023 by Samuel Teklegergsh
Sent me to a different store to transfer my information after selling me the phone didn't event bother to help
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February 2023 by Tehetena Gedlegiorigis
If I could give zero star I would , very rude manager name Joush he try to force me to buy phone cover and other things I didn’t request, he told me to switch to metro and get the promotion I have to buy all the staff he add together which is against metro website promotion, he is unprofessional and he try to rob me! Don’t go to this store!
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October 2022 by Dale Hardwick
Went in to buy a phone case and a screen protector and was ignored by staff for 25 minutes. Standing around listening to them. Small talk with other customers instead of having some kind of urgency in their work. You should not take that long to have someone pay their phone bill If they weren't so worried about being salesman and trying to sell people things on top of what they're already paying. I would have actually bought a phone case but I walked out instead. Won't be going back either.
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October 2022 by CosmicMoons
I returned my mothers phone due to it having issues and the day her new phone arrived, the metro pcs employee ends up dropping her phone on the ground. (It was the guy with the piercing) His other coworker even saw but they both pretended like we didn’t notice. I decided to not take the new phone that was dropped because why would I pay for a phone that’s been dropped? Would you do that? Of course not. So I returned it and I asked if I could get a new one cause it had a scratch. The other coworker seemed to be upset and she rudely talked to us and told us that she’d have to talk to the manager. We said we would come and talk to the manager the next day. She said the phone must’ve gotten a scratch when UPS brought it which is impossible. (The phone had a scratch on the screen because it dropped on the floor!) anyways She pretended like nothing had happened. The next day we went there again and we asked for the manager and she said she had no idea when it would get to the store but that she talked to the manager last night and she said my mom could get a new phone . This time she was nice to us. The only reason we went back to this place was to pick up my moms new phone. But yea. The service is terrible. So far only one employee there is nice. Also they never answer the phone . Also the rude lady which we believe is the manager because we never got to meet the manager anyways she has big earrings.
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August 2022 by PlentifulSoul
I returned my mothers phone due to it having issues and the day her new phone arrived, the metro pcs employee ends up dropping her phone on the ground. (It was the guy with the piercing) His other coworker even saw but they both pretended like we didn’t notice. I decided to not take the new phone that was dropped because why would I pay for a phone that’s been dropped? Would you do that? Of course not. So I returned it and I asked if I could get a new one cause it had a scratch. The other coworker seemed to be upset and she rudely talked to us and told us that she’d have to talk to the manager. We said we would come and talk to the manager the next day. She said the phone must’ve gotten a scratch when UPS brought it which is impossible. (The phone had a scratch on the screen because it dropped on the floor!) anyways She pretended like nothing had happened. The next day we went there again and we asked for the manager and she said she had no idea when it would get to the store but that she talked to the manager last night and she said my mom could get a new phone . This time she was nice to us. The only reason we went back to this place was to pick up my moms new phone. But yea. The service is terrible. So far only one employee there is nice. Also they never answer the phone . Also the rude lady which we believe is the manager because we never got to meet the manager anyways she has big earrings.
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May 2022 by James Baer
I love Metro.Been with them for a long time and I was with T-Mobile before that.Good phones good service.I recommend them highly
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February 2022 by Brenda Tolley
ya the reception wasn't always good. they never answer their phones. & their accessories r kind of expensive too.
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January 2022 by HOHO NORTH LONG BEACH
Today I had to pay my bill I get there about 12:30 pm this Sunday and I see a sign says I'll be back in 30 minutes well I come back 2 hours later I'm still not open I wasn't the only one waiting there's another four to five more people waiting the workers never came back from lunch and to have their phones be cut off because didn't want to come back from lunch so I don't know what's going on I even called this place to see if they fell asleep in side but nobody picked up at all...
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July 2021 by Jonathan Norwood
The location i visited on Peoria in Denver, was great Leslie was extremely helpful and very respectful**
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May 2021 by TÆYÕ
I was attended by Jessica and she was very helpful and calm. Really love the service in this specific store. Highly recommend it.
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April 2021 by Leo Diaz
Said they closed at 8 pm yet I came here 20 minutes earlier
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February 2021 by -45- M
Don't bother to come in 15 minutes before close, lazy worker is already closing it up. Lol, customers service, not at this location.
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June 2019 by becky white
i went there to get my account number and the person who helped me said that she didn't have it and couldn't help me with it to basically figure it out on my own, very rude customer service. good thing i switch carriers-- if i could put ZERO stars i would.
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January 2019 by Barbara Foster
r everything went great salesperson was wery knowledgeable
