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February 2024 by John Koehler
Service is very slow. Plan on waiting 20 to 30 min before talking to anyone.
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January 2024 by Josh Carlson
5 days to get a pay check in my account
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January 2024 by Menijhea Howard
Went In to get help with a car loan situation the associate that was helping me with the short red hair must have thought I couldn’t see her computer screen well enough to see that she was talking about me and my boyfriend with a another associate through their chat answering their questions as to who I was on phone with and etc… poor customer service sad to see you guys are so open and free with gossiping about your customers right in front of them when you think they can’t see.
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January 2024 by Lynda J
I'm appalled. There are black soldiers putting their lives at risk for our country and this is how you treat these heroes. Simply disgusting.
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December 2023 by Kelly W.
Run away from Navy Federal Credit Union if you are looking for a HELOC. My mom owned her house free and clear, has generous assets and good income and superb credit. The hoops she had to jump through to get some funds (less than half the house equity) to purchase a new home were insane. I am a real estate professional (over 24 years) and I've never dealt with such an unprofessional and disorganized loan institution. Each loan officer had a different story; some outright lied. The process was supposed to be a few weeks and took months. She almost lost the home she was purchasing with the HELOC funds due to their ineptitude. Finally, she went to a physical branch and had it sorted out right before closing. There are far better choices.
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November 2023 by Freda A.
Great experience with NFCU. I receive great service over the phone and in person. They are always capable of answering my questions. I misplaced my card and picked up another one in less than 5 mins. Mobile banking very easy to use.
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November 2023 by firechicken racing
Slow to process electronic deposits and quick to hand down overdrafts fees. Go to ENT they’re way better.
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November 2023 by John Parker
Need closer branches
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October 2023 by Anthony Defebio
Horrible, can’t even close the account without them trying to pressure you to do what they want with your money.
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September 2023 by Heather Keevican
My accounts got drained because this branch accepted bad checks. If you want security tapes, they will need to be subpoenaed.The fraud department also takes forever getting your stolen money back to you, unlike other banks and credit unions.The manager however, Amanda Fox was helpful in getting me information the fraud department is taking forever on.
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September 2023 by Howell Roberts
The NFCU is pure awesome! First class treatment in and out of the credit union! Can't say enough positive accolades about the NFCU and their staff. I have been with them for 47 years.
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May 2023 by Sherry Brooks
This isn’t branch specific, it’s about the company as a whole.If you use Navy Federal I would highly encourage you to think again.This is the worst banking institution out there. After 4 $150 transactions at a restaurant at 5:30am were processed they finally blocked another 3 and notified me of potential fraud. I contacted NF as soon as I woke up at 7:20am. I spoke to Amy who was very helpful with processing the claim but was told it could take up to SIXTEEN business days for the money to be returned to my account. They have to wait 3 days for it to process or fall off (yeah, because a fraudulent transaction will magically fall off), then another 3 for “someone” to submit fraud claim for me, then up to TEN business days for NF to refund. This is $600, not $60. With todays economy, who can wait SIXTEEN BUSINESS DAYS for the money to be returned? That’s over 3 calendar weeks. I told her I was going on a trip in a week and she said it wouldn’t be returned by then. I had a fraud claim with USAA for $1400 in 2012 and they returned the $$ immediately. Common sense applies—they knew that it was obviously fraud and they also knew they could pull the $$ from my account if they magically discovered it wasn’t. Do you think Navy Federal can do that? Nope. I told Amy to move the $$ to another account (don’t have bank card) and close that one so I could withdraw the funds to move to a local credit union. She said they wouldn’t refund the $$ if I did that. DO NOT BANK WITH NAVY FEDERAL. It doesn’t take SIXTEEN BUSINESS DAYS to return $600. But hey, let’s hold on to your money so we can collect interest. May not be much interest from $600 but when this policy applies to all members and they’re waiting SIXTEEN BUSINESS DAYS to refund, imagine how much $$ they’re holding on a daily basis. This company is scum. Do yourself a favor and find another financial institution. I know I will as soon as these thieves process the claim in SIXTEEN BUSINESS DAYS. One more thing, check your bank account to make sure you’re not missing $$.
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April 2023 by Emmanuel C
This is probably the slowest NFCU branch that I have ever been to. Customer wait times are just as important as the customer interaction. Having to drive one hour for a bank to print me out a document and having to wait more than an hour is unacceptable.
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April 2023 by M A.
I have been a member of NFCU since 1998 when I joined while stationed in Iceland. Always great service at every location I used. That great service has continued since we relocated to Aurora in 2007, and started using the Aurora branch.
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March 2023 by Scott Mahaffey
Been a member since 1987 and always have exceptional service. Loan application and approval are super easy!
