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January 2024 by Jacque Strode
They have a wonderful selection for every holiday party or event.
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January 2024 by lana hailemariam
I am telling everybody I know to come here! Kaitlyn went ABOVE & BEYOND for my daughter's Sweet 16, even after she changed the whole color scheme twice while I was in the store. Kaitlyn was patient, offered creative solutions, and she REALLY knows that store. I ended up buying way more than I thought I would because of her kindness, positive energy, and service oriented attitude. She is a rare gem.I will also say that everyone else in the store was kind and helpful too. You can tell they have good leadership modeled for them.My only complaint is what the employees don't really control, and that was the limited color selections available along with a limited supply of letters to spell her name.I strongly recommend you start here before going online. You can see the colors, get the help you need, and get some ideas you never even thought of!
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October 2023 by Jean Moore
I would like to give a big Thank You to all the staff of Party City at Southlands. They went over and beyond any expectations to help us out of a major dilemma concerning a 50th birthday party this week end!!! Thank you for ALL your help with getting our party decorations complete!!! We are forever indebted to you!!!
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July 2023 by Hawa
There is a blue haired woman who works there and she is very rude yelling at people and giving attitude. Please remove her!!
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July 2023 by J Bray
The store is pretty well stocked and if needed the staff is available. The store has pretty much everything one would need for a party. Although some of the items they carry you can get cheaper at other stores if you shop around. The balloons they sell are really nice. They will try to upsell you on Hyfloat in the balloons, and I'm extremely pleased with thus upgrade as the balloons stay inflated and floating for 3-4weeks (yes weeks).
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July 2023 by Lee Mitchell
The female customer service agent was great. The young kid needs more customer service training or a new attitude!!
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June 2023 by Christopher
They had the order ready when they said they would, everything was there, and we didn't need to wait in line long. Have only been there once though.
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April 2023 by Beau Blincoe
Great customer service. Got six balloons one day. One of the balloons went flat within a couple hours. They replaced it at no charge.
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April 2023 by Kestrel Jones
I don't know if it's because they're going out of business, or if they were just being lazy, but when I went to check out the men up front told me I could just take my items. It wasn't crazy weird, but it did give me the creeps
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February 2023 by Manners Matters
Ordered some items for pickup (I'm disabled so that's how I get groceries, too); parked in a drive-up spot, called, identified myself and where I was parked, and then waited. And waited. After about 10 minutes I went inside and although I'd gotten the text that my order was ready, it looked like they were still putting things together.The guy and gal at the counter weren't very helpful, definitely weren't pleasant; the store was a ghost-town--no employees to be found any closer to the door to greet customers--and while it was still a good half-hour until closing, and the weather was clear, the mood of the whole experience was depressing.
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February 2023 by Robin B.
ZERO STARS. TERRIBLE CUSTOMER SERVICE. Ordering days ahead and confirmation of order should guarantee you then get the item!!! "Manager" I spoke to: What a JOKE. DO NOT ORDER HERE!! Pitiful excuse for customer service.
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January 2023 by berbere libre
Prices are super expensive, good only if you are rich
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October 2022 by Matt Esslin
You know what to expect from a party store, employees were helpful.
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September 2022 by Dana Hughes Jr.
Ordered some birthday balloons and when they arrived we opened them the most important one was deflated. Sad day for the birthday boy.
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August 2022 by Samantha Kaye
Kayla was wonderful. I have to give 5 stars for her customer service. Very refreshing
