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April 2024 by Customer C.
When deliveries were made through drizzly service was excellent. But ever since the store started making their own deliveries, you can expect it to take anywhere from 2 to 4 hours. There are always lots of excuses. And according to the delivery drivers the owner would always forget to put in the delivery order. I know they don't care about not having my business anymore because I'm a small customer, but shame on you, Pioneer Hills liquor for doing such a terrible job!
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March 2024 by Missy M.
I don't know what my 2023 review that I started was about when I gave the place 2 stars but never finished- well, I foolishly tried it again. Word to the wise..9 open time is a suggestion not a firm opening. Tried the door at 9:20 a.m. and it was locked...as I was driving away they opened the door for the next individual who tried the door. Spent my money elsewhere.
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August 2023 by Denver News Now
Dude working the counter is a complete jerk! ZERO STARS IF I COULD! He’s on the phone the entire time I’m in there and basically ignoring me. A little customer service goes a long way with people! Will be finding a different spot to go to in the future
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August 2023 by Megan R.
SCAM!! do no order from here. Waited two hours for them not to deliver nor pick up the phone once. This has been going on for over a year apparently. Just a heads up
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August 2023 by Madison W.
If I could get zero stars I would. Terrible customer service. The guy looked at my ID and then me about 10 times and snatched my phone out of my hand!!! I'm a regular here and only had seen this guy once before, so it was very unprofessional and rude considering it was the same guy that had helped me a couple weeks ago. He also wouldn't tell me his name after I had asked multiple times. Drive five minutes away to the next store. I would never recommend business and I will never be coming back
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August 2023 by Nicole Fabrizio
Do not place delivery orders from this establishment. I placed a delivery order through drizzly hours ago and they have marked the order as delivered twice, yet I have not received it. The first time I thought it was a mistake and had drizzly contact them and update the status back to en-route and waited for my order. I waited another half hour, and they again marked it as delivered yet I was waiting outside the whole time and no one even drove past my house. Waiting on drizzly to get back to me about a refund. Avoid all deliveries from this company.Edit to add: I couldn’t care less if you’re behind, I am very patient and we always tip 20%. im fine with a late delivery. My issue is you marking the order as delivered twice without actually delivering it. We as customers can’t contact you anymore once it’s marked as delivered which feels like a way for you to steal money. You did eventually deliver it, but I had time to call and make a second report to drizzly and write this review in between the time you marked it as delivered and when the driver finally pulled up. Just wait until it’s delivered to mark it as delivered, it’s basic customer service. Your responses to your google reviews are beyond unprofessional.
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August 2023 by Donny Patrick
These guys are extremely rude. I asked for an item from behind the counter and the guy looked like he wanted to fight me. I paid and on my way out he called me an infidel...ok buddy lol good luck with that.
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July 2023 by Carmenantonio Anaribagarza
Just wanna write my experience people be careful with this place they have people inside who steal from customers I have placed an order and they confirm that they turned it in which they did not. I had to call in to report it. I have never received my order. These people are very irresponsible. Be careful.
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June 2023 by CO- Keirah Miller
Phone number never works. Line is always busy. Ordered a delivery from doordash tonight and after an hour the order said it was complete and I never recieved my order. No knock on the door or call either even after I tried 15 times to call them. SCAM!!!! They stole my money.
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June 2023 by Alicia Charboneau
This place apparently goes through Doordash. I have tried twice now to order from them, and they just input it as being delivered after waiting two hours of “preparing the order”. I attempt calling multiple times thinking maybe they didn’t see it but they never EVER pick up the phone. Absolutely ridiculous. DO NOT PUT YOUR BUSINESS ON DOORDASH IF YOU ARE NOT GOING TO FOLLOW THROUGH WITH THE COMMITMENT!!!
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June 2023 by Cassena Staruk
FAKE SCAMMERS … ordered off DoorDash and pretended to deliver and won’t answer the phone
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June 2023 by Cassena S.
FAKE, SCAM SCAM SCAM ... call the number!!!! I ordered delivery off of DoorDash and they pretended it was delivered... will not answer the phone... I'm about to drive to the store and I'll keep u posted
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June 2023 by Jane Doe
Delivered to the wrong house and won't pick up the phone
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May 2023 by Carol S.
This store is new to Uber Eats delivery. I tried them on 05/05/23. When the time arrived for delivery I went to meet the driver. Then the status was changed to "We hope you enjoyed your delivery". I waited a few minutes to see if driver was just a little behind, then chatted with Uber customer service. While they were checking a guy walked up with my delivery and YES he was on his bluetooth, and this was almost 20 minutes after said delivery was made. I gave them another chance and the same thing happened only this time Ubereats told me that the business told them that the delivery was made and they could not do anything. I looked up the number and called the store myself and this guy answers and when I start inquiring about my order he starts screaming at me in a heavy accent then what i could make out 'the delivery is at the door'!! and yes delivery was there (same guy on his bluetooth)-almost 1 hour after the fact. I will NEVER use this company again, and Ubereats will be hearing from me also.
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March 2023 by Machelle Grant
1/31/2023Extremely rude and incompetent customer service. Two men were ringing up bags of shooters and one man left the store with the shooters while the other man rang my order up with the shooters. I bought a box of cheap wine and charged over 116.00. I didn't realize until later. This is first time that I've been over charged but the incompetent Custer service is consistent. I will never spend my money there again
