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July 2022 by Naaman B.
I have used this car wash many times. I have a 2022 blue grey Infiniti SUV. Today was the situation I have time today to complain about. I paid for a gold package wash. Which is 30.00 wash with a 18% tip. I look over my car there was water marks which I asked nicely for the young lady to wipe down. After going around the car. It was not clean there was dirt and mud around the tires and I didn't go through any mud or off road. it was from the truck they clean next to mine. So what supposed to be hand washed and dried. Still had mud. ON BLUE GREY PAINT YOU CAN SEE BROWN MUD AND DIRT.. I asked the customer service clerk to look at my vehicle because it wasn't clean. He tried arguing me down that for 18 years he cleaned cars. I said well I have come here for 6 years with management changing 3 times. And this was bad service today. He just wanted to argue with me instead, stating the mud and dirt on the car was in the paint??? I took my finger with spit and wiped a clean line right through it. I asked to clean it again. He rolled his eyes and screamed at me. Saying some cuss words and that he had other cars to clean. I go into office and speak with the young lady who is always nice. The guy tried to over talk me in Spanish. I told her I dont have no problems just my car is not clean and to do it right. He tried to give me a gift card for another car wash another day. Yet still have a dirty car. I said no. I came into clean it today. Please clean it now. The gentleman that did cleaned it he said this is dirty. Who cleaned it. Its not done right. But then in front of his manager was like I fixed it. My thing as a customer, dont get mad if some calls your mistakes out. We are all human. Just fix it. Dont yell at a customer who has paid their money for service that wasn't done right. Usually your services are great. But never disrespect a customer. I could be your best friend or your thorn in your flesh depending on how you treatme as a paying and tipping customer.
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July 2022 by Ashley G.
They have been exceptional both times I've come here!!! Extremely impressed and cannot express enough thanks for their work. Ronnie said he was the one to do the work on my car and he did a wonderful job. Thank you very much!!! I wish I had before photos!!!!
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June 2022 by Andrea R.
Great service and great employees!! What I liked the most is that talking to an employee, he said his boss treats them really well and talked so many great things about the boss. I met the boss and he is very humble and helpful!! I am going to be coming back because of their values in treating employees right. They also have nice greeting cards :) my car was very nicely done as well!
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June 2022 by Ramon C.
The lady at the register is very rude with the customers shes always mad and almost yells at the customers
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June 2022 by Pamela W.
Friendly employees. Excellent cleaning! My only complaint is that they want you to pay with a tip beforehand instead of after the service is given. Next time I will bring cash for a tip and drop it in the drop box. Yes I recommend this location over the Havana one which have known rude people in charge and a less clean waiting room. Yea
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May 2022 by Russell M.
50$ and my truck is still dirty. I even pointed it out and they acted like they didn't understand me
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April 2022 by Blake R.
Had such a bad impression from just being on site and watching employees that I decided not to wash my car here. Go to water way instead of wasting money here. Same price, nicer place, better service & experience. You can tell there is poor management at this store. I have worked at a red carpet before & waterways. The outside of this place is unorganized and messy. No employee directing people. Cashier has no customer service skills and is blunt/ unhelpful. Employees wash and dry car with no method. I see normal belts up against cars which is a recipe for scratches. Sales person just handed me a sheet with almost no explanation or comments on the washes they offer. At that point I saw enough and said I wasn't interested. I'm sure I saved my self a head ache. Wouldn't trust this place to take pride in their work.
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April 2022 by Greg B.
Showed up 5 minutes after they were supposed to be open. Was told they weren't ready yet and that they could get to me in 20 minutes. I waited 45 minutes and everyone was just sitting on their asses inside. Screw this place.
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January 2022 by Larry B.
Took a hour & a half and had to argue with the manager (while he had food in his mouth) he didn't want to rewatch my tires they were still dirty after the supposedly washed my car I just purchased the tires 2 days prior matter fact I'll let y'all be the judge I have the picture in my phone
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August 2021 by Sydney
Card reader doesn’t work, and it completely missed one side of my car.
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June 2021 by Megan S.
Friendly service, extremely affordable ($25-$30 for basic wash/vacuum). Always looks great inside & and out. I've had people ask me at a gas station what I used on my tires after a wash here! Worth a monthly trip for me, despite moving all over the city. Love it when I get a discount too!
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May 2021 by Cindy D.
I have been using this car wash for 15 years. Through 3 different owners and 3 vehicles. I've never had any a problems until the last 6 months. The man that I've always thought is probably a manager is always the guy that takes service orders and lately unfortunately for me and the business has become EXTREMELY unpleasant to deal with, impatient, rude, makes you feel like you are " putting him out or even offending him personally by being there"‼ Until the last few months he had always been fairly pleasant. The service in general also began to decline in that time period. I also can't help but feel like I have been singled out for his nasty attitude and that also affects service and quality of the finished product. I went to White Glove on Illiff and Trenton yesterday. The quality of the service, end product, and treatment in general far surpassed red carpet. The prices, cleanliness, all around experience was what red carpet used to be. I will NEVER darken my day nor subject myself or my car to the all around TERRIBLE EXPERIENCE RED CARPET HAS BECOME ‼
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April 2021 by Amy F.
After I paid $60 plus $2 each for the floormats to be "cleaned" I got in my car, and there is dirt in the passenger's seat and dog hair still all over the car. I was so disappointed. I will not go back. Worst car wash ever. And the people who work there are rude.
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April 2021 by ctznz one
Car wash disappointment! pay $9 regular, and it just rinse it. Will not use this service again.
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January 2021 by Janelle E.
I got the deluxe so my windows would be cleaned in and out. Not one window was fully cleaned. They used the same towels over and over which left a nasty film.