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December 2023 by Melissa H.
Our family shops here weekly and always have a great experience. Huge fan of their Scan & Go. It allows us to scan as we shop and check out via the app bypassing the lines at the registers. Their curbside pick up is another excellent service that we take advantage. Perfect for picking up our weekly staples.
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September 2023 by Mike C.
Bought a LG fridge on line at Sam's. Ice maker does not work. Contacted Sam's, they said they had nothing to do with it that i had to contact the vendor (LG). I tried to explain the charge was charged by Sam's and they had everything to do with it...to no avail. Contacted LG they took 2 hours of my time "troubleshooting" the icemake over the phone. Finally agreed it was defective and said they would send a new one out THAT I HAD TO INSTALL!!They emailed me the instrutions, BUT NEVER SENT OUT A ICE MAKER. I contacted them several time but got NO HELP. Finally recontacted Sam's and requested a manger and was then referred to some company called HALODISTHD. Called them was told they would be sending out a emial to set up a time for the junk to be picked up... NO EMAIL for over a week.longer story short finally after 1month and 5 days I supposedly have a pickup time between 10 and 2. How kind.Do not use Sam's club if you expect what you buy to work, of if you want ANY KIND OF CUSTOMER SERVICE!!You would think that with the amount of one star rattings they would get their managers to fix the porblems. Just goes to show they are making way too much money because they don't have to fix problems to make their money. Costco, here I come!!!
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August 2023 by Theresa D.
What's going on with the meat dept. Bought a rotisserie chicken and it was mostly raw and didn't smell right. Ended up tossing. Bought sirloin steaks for knobs.i was so embarrassed as they were pretty much unedable. I has also bought some sirloin at Kings and having guests and needed more. The kings Soopers meat was great. They were marinated and cooked the same. Sams totally ruined our party. Won't ne buying their meat again. Switching to Cosco
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February 2023 by Kendal S.
Enforce the way the arrows point at the gas station! It's not ok that people are trying to skip the line going the opposite way!
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January 2023 by Gabrielle S.
This club is pretty great! Employees are wonderful (except one of the front door greeters she was very crabby). I will keep coming to this specific Sam's just to get the chance to be helped by Karen again. If a ray of sunshine and your grandma had a baby, that would be her. She absolutely made our day. Sam's, whatever you do, don't let Karen go!!
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November 2022 by jeffrey slavsky
Quick and inexpensive lunch.
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April 2022 by Adrian W.
Rudest customer service experience ever. My 15 year old and I were checking out and we were wearing our work and school attire and the front end worker at the self checkout treated us horribly . We were given very rude side eyes and dirty looks and i don't believe you should be working with customers if you're gonna be biased. myself Working with many people everyday and I would never treat anyone like this and i am saddened to write this review. she treated me and my son like garbage. I feel like the worker should not have treated us like that, we treated her with respect and kindness. I do not believe she should be working in the front with customers if she has that attitude. Especially being a front end lead.
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April 2022 by JoJo E.
Their prices are really good and selection is great. The employees are friendly and helpful but don't appear to be very happy to work there. I don't get it. There weren't many food sample stations, sadly. After shopping we were hungry for a couple hot dogs. Got them and a slice of pizza and drinks for around $5 so that's good. Dogs were terrific tasting but the condiments station was packets of mustard, ketchup and sauerkraut so lots of packaging waste there and my hotdog bun was ice cold! They didn't warm up our buns so they crumbled easily. :( There weren't enough tables to sit down at so that really sucked!! Overall it was a decent experience I'll definitely be back.
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March 2022 by Lara B.
Zero stars. Worst Sam's ever. Every time I come in to grab something they have aisles blocked. I'm a long time shopper and I've never had as many problems shopping as I do at this store. Seems like a poor planning problem and should be something that the management is addressing... nope! They're losing sales because of it! Several customers were there this time with the same problem.
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February 2022 by Bee W.
Went to look at the new frames the vision center associate Ann called me about. That was above and beyond what I expected. She understands how important it is to find the right frames for my face shape and taste. I didn't find anything because the frame styles I liked didn't have the correct width size for my face. The associates were both friendly and understanding. Ann and I had a nice conversation discussing both our searches for the perfect frame style. I do recommend their services as they are so understanding here.
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December 2021 by Angelique F.
Quick, easy pit stop for gas any night! Love that the SAMs app works on my phone to scan membership and pay - perfect!!
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November 2021 by Phillip B.
I love this butcher shop. And best of all it's a local business. They are celebrating their 39th year and that wonderful. They are very personable and when a regular they know what you want as soon as you walk in.
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October 2021 by J. Sara S.
They are trying but fallen short in the past 2 months.I have been a loyal customer since this store opened, but I can no longer afford the waste....All my bagged celery and asparagus has been rotten after 2 days tgevpast couple of months. Brown and soft! Terrible waste. Trying to sell bad produce. Im going to costco today!