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September 2023 by Stan F.
I recently found myself in a challenging situation while preparing for a backyard party with a group of friends. My beverage menu required "Crabbie's Original Ginger Beer," a specific item that proved elusive after visiting six different local liquor stores. My search eventually led me to "Serenity Ridge Liquors" in southeast Aurora, where I had the pleasure of encountering Suzy, a remarkable customer service representative. Suzy's service surpassed my expectations, as she not only acknowledged the unavailability of the item but also showed genuine concern for my predicament. She went the extra mile by promising to check for its availability and recording my contact information. To my delight, Suzy called a few days later to inform me that they had just received a shipment of "Crabbie's" and offered to hold it for me until I could pick it up. My experience at "Serenity Ridge Liquors" was truly exceptional, thanks to Suzy's personalized assistance and unwavering dedication to ensuring the success of my party. Although I'm not a frequent patron of liquor stores, I am now a loyal customer and will enthusiastically share this memorable experience with my friends.
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August 2023 by jay ready
I used to run into a few really nice employees and even though they are pricey I don't mind. Went today and it seems like the A$$40!3 squad took over and the owner seems to be very antisocial. In fact, he seems to get irritated at the employees that treat customers like customers instead of business. Note to owner, chill the PhK out... there are places where people are not welcome wit that attitude of yours. That was the last time I ever go there and I used to spend at least $90 a week there, even drive the extra 2 miles. Nope, I will be using the store next to Orange Theory and Chik-filla because they treat customers with respect
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July 2023 by Jonathan W.
I have no beef with this store or the owners/employees. My complaint is regarding the PIF (public improvement fee) that is added to the receipt. In April 2023, I bought a $100 bottle of scotch and was charged $3 PIF , which by the way is also subject to sales tax. A week later I bought 2 more of the same scotch for $200, expecting a 3% PIF charge, however the receipt shows $7.20. Apparently they are using an ascending scale on the PIF percentage.I understand that shopkeepers may be forced to apply this fee by the landlord, but it needs to be clearly shown upon entry to the store so that shoppers can decide if we want to continue supporting this sort of thievery.
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July 2023 by Chloe Delatorre
Every employee is extremely friendly and helpful. Prices are more than fair, never a bad experience here. Highly recommend.
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July 2023 by Eric Johnson
Fantastic selection and an extremely helpful staff!
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July 2023 by vno
I am a VERY regular customer (once a week). All of the clerks are extremely nice with the exception of one. She is an older white woman (the only female cashier) and let me tell you if you ever see her just avoid her like the plague. She is extremely passive aggressive and if you inconvenience her in any way she will make little remarks and want you to just go away. I'm a regular customer and all of the people that work there are nice and are happy to serve you minus her. She wont even look you in the eye and last time I asked for a bottle behind the counter she just threw it on the counter after scanning it like I was being a burden to her. This isn't my only interaction with her either, I have experienced this level of rudeness over a dozen times checking out with her. After this last interaction with her I will NEVER return to this place and go to the liquor store down the street from now on.
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June 2023 by Cali Cravens
The folks here are great! When I throw parties I like to have special drinks for folks to try out new things and learn more about what they like. This place is always helping me! I come in with a list of drinks I haven’t made before and they make sure to point me to everything I need and give advice. It makes me feel confident about my selection for parties and it makes for a much more enjoyable shopping experience!
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December 2022 by Tabitha DeLaney
Very friendly staff & it has anything you could possibly want. Great prices & rewards program as well.
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November 2022 by Greg Davidson
Had to return an expensive bottle of bourbon and got nothing but attitude. Please when they ask you if you want a receipt say yes. This guy said he didn't have to return the item because no receipt but I have an account. Then we had a mystery 10% restock fee that isn't listed anywhere. I'll find a new place and you should too.
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October 2022 by Ross Daughtrey
Very clean staff is nice prices are fair! They are helpful if you need help and leave you alone if you want to be left alone this one is in the neighborhood and easy to get to right off Smokey Hill road. Well I was just in there today 10 14 22 and I found a couple really good deals there's some that are on deals if it's a fancy kind you might be better getting it somewhere else though I'd still give it 5 stars
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October 2022 by Victor Patel
Best place to buy your liquor. Staff is very helpful and friendly and low low price
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August 2022 by Brandon Elder
Great selection, competitively priced. They have helped me with some special orders and kegs as well!
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August 2022 by Michael Haywood
These guys are great and the alcohol variety is amazing!
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July 2022 by Jason Prendergast
Great prices and even better service!
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June 2022 by dan lourenco
OVER-PRICED. How did I find that out, while shopping I was told not to put bottles on the counter so I could go get more liquor to buy and support the store. It was an entirely rude customer service situation and I ended up buying my liquids at another location and the prices are easily 15% lower. Anyone that offers the rewards program is a huge red flag that I want to over charge you and then discount you to regular pricing if you buy enough. By reading the rest of the reviews by this company, I feel less alone that the owner does not care about customer service or treating someone nicely. A basic hello when you walk in the store and basic obvious friendly etiquette is lacking. I highly recommend not supporting them as there are plenty of other locations in the area, it's literally a dime a dozen to find a liquor store that is your continual go to that you are excited to build a relationship with and this is NOT that place. Spread the word.
