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October 2023 by Mark Jennings
Check-in and check-out were efficient and the staff was professional. I appreciated Anthony listening to my needs as I picked up the vehicle. The pricing was upfront and they do not mislead on additional features or options. The vehicle was clean and well-maintained. The shuttle service staff was also courteous. I definitely recommend renting a car from Sixt.
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October 2023 by Marlon DeLonis Deleon
THE Tony C was fantastic at check out. Friendly, professional, and fun. I've never driven a Dodge Challenger before but I absolutely loved it. Fun through the mountains (without snow) and I loved the sunroof! Definitely would consider getting one if I was a kidless bachelor. Antonio at return was awesome as well! Top notch team!
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October 2023 by Olivia Ward
SIXT is my favorite rental company at Denver International Airport (DIA). The customer lines aren't miles long, you're treated with kindness by the rental agent, and their car inventory is phenomenal.During my visit Anthony was especially helpful with toll recommendations and gave me a complimentary upgrade to a BMW X4 which drove like a dream.
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October 2023 by Carla D.
We had a great experience. We were picked up from the airport. I walked right in and went straight to the counter with no wait. Fast and friendly service, we did check-in online prior to our arrival, and the agents appreciated that step. They gave us a complimentary upgrade, and we were thrilled. Returned the car to the rental return lane and left the keys in the vehicle. They put you right on the shuttle that was waiting and right back to the airport. No hassle and no wait.
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October 2023 by Igor G.
We rented with Sixt in Nashville for a week. They had the cheapest price and gave us a free upgrade from a car to an SUV. We had no problems at all with the car or Sixt.
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October 2023 by Michael Lewis
I have rented with SIXT previously and had great service. The Denver Airport location provided the same great service! I had reserved a smaller RAV4 but they ran out of those and gave a free upgrade to a Jeep Gladiator.Happy to give a 5 Star Rating!
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October 2023 by A A
I had an excellent experience with SIXT - they were very accommodatingTry the White GMC Denali - it’s amazingThe employee went above and beyond my expectations by explaining every single point in the rental car agreement. Also since I’m very tall - they have me the opportunity to upgrade my vehicle and make sure I had a comfortable time in Denver. This never happened to me before and it really was very helpful.I don’t Have the persons name but they get a 10/10 from me and I’m definitely renting from SIXT next time!
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October 2023 by Todd Ramron
I had a BMW 3-series reserved for a 5-day rental. On the shuttle to the Sixt lot, I got a text asking me to select my car. I was given a choice of 3 SUVs. I didn't pick any and thought I could straighten it out. When I got there, I was told they don't usually have 3-series since most people want SUVs. I was going to a wedding and wanted a sedan.They had a BMW 7 series and 8 series. After some back and forth with Nick, he said if I paid for extra insurance (I already had gotten damage coverage) I could get an upgraded sedan for not that much more than the 3 series. I assume the staff is pressured to upsell the insurance. I went ahead and paid more to have a sedan. I picked the white 7 series but when I went to look at it, the wheels were filthy. I told them about the wheels and asked if they could finish cleaning it. The manager (I assumed she was one) told me they don't detail them because "people take them to the mountains and they get dirty." REALLY? What a pathetic response.I told them I'd switch to the 8 series. When inspected, it was covered in crud, the wheels were dirty, the tires were gray and should have shined, and there was what looked like a bullet hole on the passenger side.I asked if they could wash it and they said they'd "run it through". I came out to see the wet car ("we don't dry them off") which dried on its own and left spots all over it. At this point, I should have just cancelled, but it was pre-paid and I figured they'd screw me over. I took the spotty car anyway as I had dinner plans.I asked if the bullet hole was documented on the paperwork and they said yes. On the way out of the lot, the attendant at the gate asked for some paperwork that the agents had failed to give me. I went back to the office, retrieved it and didn't see the bullet hole mentioned on the paperwork. I asked the exit attendant if it had been noted. It had not and he added it to the paperwork.The first thing the next day I took it to a carwash to have it detailed. If you splurge for a high-end sports car and spend almost $1000 for 5 days, it should SPARKLE. The whole experience left me feeling ripped off. I wish I'd just gone to Hertz and gotten a Nisson for half the price.What a disappointment. I felt like the staff was really sketchy and should have listened to my gut and left when they started bargaining like a shady used-car lot.UPDATE: After some back and forth with Sixt customer service, they offered me a voucher for an upgrade for a future rental. I read the fine print and here's some of what it says: "The voucher is not valid for convertibles, trucks, off-road vehicles, sports and luxury cars. The offer is subject to availability. Restrictions may apply". So I can upgrade from a Sentra to an Altima (if available)? LOL, as if I'd ever spend a dime with them ever again. They were insisting a 15% discount and the useless voucher were enough to make up for paying almost $1000 for 5 days with a dirty dented car. Rent from them only if you have low expectations.
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October 2023 by Casey W.
This is the worst car rental company in the industry. Their employees are deceitful, entitled and rude. Their online resources are intentionally designed to inhibit communications. Their in house staff misrepresents pricing and service. They intentionally don't wear name tags and do not provide customers with their names. The on-site employees intentionally provide inaccurate contact information for local and regional management teams. Check out their twitter page for a multitude of stories from prior customers. Do not use their firm under any circumstances.Sixt utilizes this website for customer service responses because it does not allow for threads - ie multiple posts and conversations. They do not respond on X and ask for emails to be sent to a generic email box. Goes back to transparency.
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September 2023 by Sisi X.
Worst worst experience ever! This company is horrible. They put customer's name on block list for no reason. The manager there did absolutely nothing but asking us to call customer service which no one responded. We spent almost one hour there trying to talk with customer service over phone. Guess what? The manager was so arrogant and refused to do anything. In the end he threatened me by dragging me out of the place. I've had previous reservations and did nothing wrong. How dare you treat the customers like trash!!?? Please act professionally and respect the customers.
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September 2023 by Roger Lapointe
Barry at check in was fantastic. Hello offered some great tips on traveling around the city and state. When we returned the car, Lori was incredible. The entire process was quick and efficient and the SUV was clean and had no problems. Believe me... we will be looking for SIXT in the future! Thank you for making it so easy! ?
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September 2023 by Alison Steventon
Whenever I come to Denver, I rent a car, and I have tried several of them in the past. The time before this, I tried SIXT and was pleasantly surprised; their quick and efficient service really impressed me. I decided to go with them again this time. Again, I was not disappointed. The employees were very knowledgeable and professional. I was in and out of the rental place in no time at all. Keep up the good work SIXT!
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September 2023 by Sean C.
Here we go, Sixt... I didn't want to have to write this review. I gave you multiple opportunities to do the right thing.For anyone else just skimming reviews and mine is TLDR... the negative experiences people are complaining about are 100% accurate.For anyone at Sixt who gives a sh*t, reach out to me here and I will give you my personal phone number and we can discuss your company's shortcomings directly. I'm not trying to hide behind anonymous reviews. Look at my profile. I don't review company's for fun.I chose Sixt for a family vacation to Miami. Easy to navigate and set up. I needed something that would be comfortable for my pregnant wife and 1.5 year old son. That's it. Should be easy. Sixt didn't charge a crazy fee for picking up at Miami and returning to Fort Lauderdale so I thought, great. Let's book it. Got everything set up on their app for mobile pick up. Cut to landing in Miami and time to "select my exact vehicle". Surprise! nothing available in your class. Your options are to upgrade to a BMW X5 for "only" $80 more a day (I was renting for 7 days) OR go speak to a desk representative. I'm not cool. I'm a dad. I need something functional. Not a cool car and $80/day is cost prohibitive at 7 days. Give me a break. I know you have vehicles back there and I know when I speak to a desk agent he's just going to switch me to something else. Why is this upgrade presented as the only option? This was the first negative part of the experience. This process totally negates their entire mobile check-in process and doesn't make things easier for the end user. If this had been the only thing, 4 stars... a minor inconvenience and a hope that the company would do better.Let's move forward in time a bit. Guy at the desk who is rude and hates his life finds us another vehicle. Great. No extra charge. Just a minor inconvenience. We go out to the garage and grab the keys from the guy in the booth. Locate the vehicle and get everyone ready to roll out. "Oh wait," my wife says... "we should document the damage." I'm sweating. We're in Florida, let's just go. No, of course she's right. So, I pull up the app to report the damage. There is some damage to the bumper of the otherwise flawless vehicle. I take 3 to 4 photos on the app to document the pre-existing damage. My wife takes one directly on her phone. Okay, everyone is happy. Let's get out of this garage!We have a great vacation. Thank you all for asking.Cut to returning the vehicle. Let's do this! We get to the airport with plenty of time. The lady checking in the car is super friendly and we talk about our kids for a bit. Cool. We're doing good again. Back on track. She then did something that confused me. She closed the back door (of the SUV) and circled the damage I had reported with a marker. Okay, that was odd but whatever, we have a plane to catch. Turns out, it was odd...We fly home. Everyone is feeling relaxed and happy. Two days after we left the vehicle at the airport, Sixt emails me stating, "We've noticed new damage to the vehicle you rented and we'd like to work together to resolve this matter. Damage is frustrating!" Yeah, it sure is. Well, the damage they are claiming was actually the damage I reported at the check-in process! So, they are holding me accountable for something that I reported to them before I even put the theoretical key in the theoretical ignition. OKAY. Everyone take a breath! Sixt is a big company and liable to make mistakes. I'll just go into the app and pull up those photos I took, right? No. The photos I took through their app are not accessible to me at all. Minus one more star. For those keeping track, we're down to 3.Okay... what is my recourse here? Sixt wants me to fill out their damage report. I do. The very same day. Include all the information I have about the damage and the one photo my wife took of the damage prior to our departure. Remember, I cannot access any
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September 2023 by Suzanne Jimenez
Customers please check the vehicle before you agreed on anything . Car was dirty, multiple areas damaged, handprint everywhere. After returning the vehicle.they have the audacity to e-mail me saying the car have scratches. Those scratches been there for a while because there were rusty. Sixt members need to do better job cleaning and checking your vehicles. Very bad experience with this location. I will never rent cars from Sixt company again. I attached pictures to help the future customers.
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August 2023 by Erica Hernandez
Had a great experience, as it was a Sunday morning flying in from Texas to Denver. Angela was an amazing first impression of my visit. It was great to be treated with happiness, laughter, and business. Thank you so much for all you did to brighten my day.
