Smokin' Rich's is a popular smoke shop known for its friendly and attentive staff. Customers appreciate the reasonable prices and good selection of products available. While some have experienced minor issues, such as locked doors during business hours, the staff are typically quick to assist and provide answers to questions. New visitors often feel welcomed, as staff members take the time to engage with them and ensure they receive the information they need. If staff are unavailable at times, customers are encouraged to knock, as they may just need a moment. Overall, Smokin' Rich's leaves a positive impression on its visitors, making it a recommended spot for those seeking a great smoke shop experience.