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February 2024 by Alexandria T.
I have been here years ago and the lady working then was very helpful with helping me find some products that would work for me. I was expecting to have similar experience today when I showed up. It's been awhile since I've been to the store but my experience today was frustrating. Came in to find a moisturizer. No idea what kind, that's why I came in person. As someone who isn't familiar with skincare products, the young lady working was impatient, rude, and not helpful. She asked me a few questions and as someone who is not super familiar with skincare, I truly didn't know. So I said I don't know and she was aggravated instead of patient and helpful. I excused myself and said I will take a look around myself... instead I left because I was overwhelmed and frustrated with my experience. I was ready to spend a few hundred dollars on good skin care. There's a sign on the door that says not to buy face shop products online because it's not an online store. If this store wants customers to come and buy, they need to make sure the folks working in the store understand that they will have customers with varying experience with skincare and it's their job to help and guide them to find something that works for what they're looking for.
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February 2024 by Caitlin D.
Wonderful selection of high quality Korean skincare products. The associate was super helpful and showed me around, trying products out on my hand to demonstrate. The products aren't cheap, but they're reasonable, especially being of such good quality. I am using a new line on my face and my skin feels so supple and moisturized without getting irritated. Highly recommend!
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October 2023 by Lola Erkaeva
Never ever coming back to this shop. White girl with little pinkish or orange hair was helping me today or we shall I say took off all her bad attitude with me.Came to store wanted to get few things at first she was pushing product talking about this is the shampoo and ect saying she is using this particular shampoo ,her hair was so dirty and oil obviously tuned me off from buying this item. Then I was interested in Bb cream again she pushed the most expensive product .I finally made a decision came to the cash register and then asked if I can try another bb cream and if she can give me foam pad , she stormed to back office comes out with he most dirties over used pad, hands it to me here … I said this used and dirty I am not going to use this on my face her respond this is what we have here. Not true just an 10 min go she gave me a brand new small little pad …I am speechless… she treat me like I was from another planet .After such so called Greta hospitals and customer service I decide not to give this business my money, however wanted to see how she is going to react when I end only buying one product .she took this box and no joke started to slammed the box in the counter. Then I asked her is she was ok her respond was I AM FINEEEEEEEE.I feel bad for the owners of this shop if she continues behaving in such way they will loose lots of customers.I sent txt message to all my fiends that shop here not to shop here again and buy Korean product online form olive young directly shipped from Korea.SUPER DISAPPOINTED !!!
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September 2023 by Gali Ceja
Really nice store with great selection. Staff seemed knowledgeable on products. Only thing is that the staff can be a little too helpful. Didn’t really get a chance alone to look at stuff with out being sold something else. Forewarning if you are someone who prefers to shop alone and get overstimulated very easily, you will unfortunately not be able to shop alone here they were attached to my hip.
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July 2023 by D P.
Love this store. I bought products for my acne and I am amazed. It's a bit pricey but it's worth the money.
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June 2023 by L Gonzalez
I’ve already visited a while back. I live pretty far away, but it’s definitely worth the visit. They did mention they were possibly going to be opening a location closer to me, but they also ship so if I can’t make it out I’ll definitely make the trip again. The honey face mask is my favorite, but I thought I’d try the blueberry and shea. I’ll add a photo later of a lip plumper that I really love it has a tube for morning and then nighttime. The dr.belmeur toner is really good too it has a really nice viscosity.
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March 2023 by Riah
Alexia was amazing and super knowledgeable about the products! She absolutely made my day and made skincare fun! Lovely store with lovely products!
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March 2023 by Mariah M.
I was having such a bad day so I decided to visit The Face Shop and i had the best time! Alexia helped me and she really made learning about skincare fun. She was so knowledgeable on the ingredients and helped me fill missing spots in my skincare routine. I'll definitely come back for her service alone!
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January 2023 by Corey
Love this place! My go-to for any face products that I need or to replenish what I have used up. The staff are very knowledgeable and so friendly! Love all the samples they give when you make a purchase.
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October 2022 by Marco O.
The workers were so helpful at helping me find a good face routine for my oily skin. I got to spin a wheel to win a free item, and over all it was a really great experience. It's been a few weeks since using my products and I love how soft and dewy my skin looks
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October 2022 by Esther You
Kudos to Alexa and Rosy for superb service at the shop:-Customer service 10/10-Product knowledge 10/10-Professionalism 10/10Thank you!
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February 2022 by J E
My partner spotted it and thought we should stop in. She found a bevy of killer products. I'm a pretty normal dude and even I was fricken blown away by the super knowledgeable and friendly staff, the wide variety of different products.Then my girlfriend got home and is legitimately blown away by the products. This is now a staple store for her for sure.
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October 2021 by Rida Zahedi
Sarah helped us with samples and overall this place is very great!
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October 2021 by Anna T.
I have been visiting this location of The Face Shop since 2013 or 2014 and I have never had a bad experience here. The employees are always super helpful and nice. I always leave with an abundance of skincare products (they have such a wide array of products you're bound to find something that will suit your skincare needs). Also they throw a TON of samples into your bag with your purchase and when you spend over 50 dollars you get to spin a wheel for a free gift. If I lived closer I would be here much more frequently!
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September 2021 by Subash Rasaily
They have great products for skin care and all types of products for your skin care. They have an amazing people there and Kausila was so helpful.
