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January 2024 by Jennifer VonHagel
Came for propane, no one's certified to fill my tank.....
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January 2024 by Anatoly Redd
Four. times. Four times I've come in this week between 9 am and noon to talk with the manager and she's not here. Her own employees say they don't know when she'll be there! So I ask when she's scheduled, they say she's scheduled to open and close! What a joke. Had a unit here for 3 years and it's never been this bad. I'm starting to wonder if uhaul even has a manager at this location anymore.
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January 2024 by Sylvester Hoskins
Professional knowledgeable friendly.
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January 2024 by Jeff Kennell
Very fast service in and out in 5 min.
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December 2023 by George Garcia
Store staff were very helpful & accommodating with our last minute rental, but the auto transport we rented was not sprayed off from the prior rental.No reflection on this location, but the $35 hand winch we purchased was terrible. The cable barely extended 5ft making very difficult to winch our vehicle on to the auto transport.
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November 2023 by Cory Steele
U Haul rates are good but this facility has the worst customer service I’ve ever seen. Four people sitting in the office no one wants to help, guy said “we’ll get out there when we feel like it.” I unhooked the trailer myself and left. Be grateful for customers not annoyed. Go somewhere else avoid this place
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September 2023 by Diane Cummings
The young lady who is the GM has been exceptionally knowledgeable and helpful with information given voluntarily just when talking to her...info we didn't even know to ask about!! She is awesome at her job...above and beyond!!!!
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September 2023 by Brayso M.
This location is ghetto. wasn't greeted, and I was treated horribly! The "boss" lady got rude with me because I wanted to rent the only pickup at the location, because she wanted to keep it for personal use. terrible experienc!
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September 2023 by Mikey Colosi
Staff was unknowledgeable and extremely rude. Never in my life have I been yelled at for asking for keys. Also if an employee is on the phone with someone they should be holding a phone not sitting on speaker phone so the whole store can hear. After having my keys thrown to me and the unacceptably rude encounter I had with your employees this will be the last time myself or anyone I know uses this specific facility. You guys really need to work on your employee-customer relationship because if I was running this location everyone I came in contact with expect the kid that took the keys from me during drop off would be fired.
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September 2023 by Shire Wolfe (Pandora)
The main issue is the clear lack of paying attention to detail- luckily Uhaul (the company) corrected the impending promissory note, but the experience altogether made me never want to return to this location. I requested a cargo van, and they didnt have one nor was I notified until I arrived at the location- I was upgraded to a 10' truck but I wasnt able to accomplish what I needed to bc the vehicles clearance. The truck itself had weather stripping come loose and a loose head light, the photo of the vehicle showed neither issue. All in all- save yourself the time and go somewhere else.
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September 2023 by bag's bag
The slider doors on the storage building are never unlocked on weekends, sometimes as late as noon. They'll say they do propane over the phone, but you to in and they say they can't because they're not certified. Our last truck rental reeked of pee, and the manager is never ever around. I'm told she's not in on weekends. Okay, fine. This is the 3rd Monday that I've come in to try and find her, and both her and the assistant are gone!! I don't know who is above general managers within U-Haul, but whoever it is needs to fix this embarrassment of a store!
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September 2023 by Hazel Maci
Donyai was extremely rude. When we arrived to pick up our reservation she was eating a hamburger in her desk and did not even greet us, we just stood there wondering who was going to assist us. Another person acknowledged our presence and help us then she mumbled something along the lines of “ told the I’d assist them”Our reservation was not ready and after waiting for a bit I asked how long it would take and this seemed to upset Donyai. Once they figured our which van was available she just yelled at me across the room my total amount, which was almost 100 dollars more than our reservation, I questioned her about it and with a terrible attitude she gave me a very rude and brief response. Turns out that it was wrong and we were almost charges 100 dollars more. Fortunately the other attendant who seems to be in training fixed the error.Seriously terrible attitude, and customer service skills.
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September 2023 by Mike Colosi
Staff was unknowledgeable and extremely rude. Never in my life have I been yelled at for asking for keys. Also if an employee is on the phone with someone they should be holding a phone not sitting on speaker phone so the whole store can hear. After having my keys thrown to me and the unacceptably rude encounter I had with your employees this will be the last time myself or anyone I know uses this specific facility. You guys really need to work on your employee-customer relationship because if I was running this location everyone I came in contact with expect the kid that took the keys from me during drop off would be fired.
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September 2023 by Shire Baggins
The main issue is the clear lack of paying attention to detail- luckily Uhaul (the company) corrected the impending promissory note, but the experience altogether made me never want to return to this location. I requested a cargo van, and they didnt have one nor was I notified until I arrived at the location- I was upgraded to a 10' truck but I wasnt able to accomplish what I needed to bc the vehicles clearance. The truck itself had weather stripping come loose and a loose head light, the photo of the vehicle showed neither issue. All in all- save yourself the time and go somewhere else.
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September 2023 by L S
If i could give zero, i would.Every time i go here I regret it.Today was the last straw.I called ahead to see if they had propane. She said yes, they had propane and they close at 5:00 and told me the price per pound.I then drove 20 minutes to the uhaul, parked and walked to the building.Two employees walked out and didn't acknowledge me, so I asked if I could get help with the propane tank refill.She said we don't do that... ..what? I just called. She says we aren't qualified to do propane. I asked for a manager... she said noone was In side.WORST CUSTOMER SERVICE IN DENVERAvoid this place
