-
August 2024 by Leslie Miller
I have had the most difficult time with this pharmacy. I moved out of state and tried to have my medications transferred to a new pharmacy. The new pharmacy informed me that UC Health had not responded to their request to transfer my prescription and if I could reach out and have them contact them. I called UC Health and asked if they could please contact the new pharmacy to facilitate the transfer. I was directly told no they would not call the new pharmacy because they were not going to do the job of the new pharmacy. I informed UC Health that this what not about doing someone else's job but getting my medication that was vital to my health. After trying to explain to UC Health that the new pharmacy had made multiple attempts to contact them with no success and that I was only asking that UC Health to make simple call and contact the new pharmacy, they flat out refused to call to facilitate the transfer. I told the person on the phone that the amount of time you've spent of this phone denying me help, you could have called the transfer and helped me out. They still refused to help me with my transfer. I have been five days without my blood pressure medication and this interaction did not help.
-
May 2024 by Anthony Moreno
Avoid early morings, 11am to 1pm and after 4pm. Windows understaffed and lines long.
-
February 2024 by Kela Foster
This hospital surpassed my expectations. Things started rocky but it was a busy night. I ended up getting admitted. The nurses, techs and doctors took phenomenal care of me. Thank you to the team on the 7th floor in pavilion 2. Y’all were amazing.
-
December 2023 by Loraine A.
I waited 3 months for my father's appointment. Two days before the appointment I received a robo call and the appointment time was 30 minutes earlier than what I had in my book. I called the office and they said that was the new time for the appointment and I confirmed the address. I get to that address 10 minutes early today only to find out that it was not at that address (100 Cook St) but at 12605 E. 16th Ave. The secretary said she would message the other office that we were on the way. Not wanting to take a chance of miscommunication, I called the other office to say we were 25 minutes away and confirmed elevator C 4th floor. The gps sends you to the emergency room entrance, I spent over 10 minutes on the phone and asking people before we were directed around the corner. Valet took over 10 minutes to take my car. We finally get to elevator C which is a good distance from the entrance especially for an 89 year old man, get to the 4th floor and it is at least 1/4 of a mile from the elevator to the receptionist. After all of that we are told it's the 5th floor we need. Finally get my 89 year old father to the 5th floor, walk another 1/4 of a mile to the receptionist, explain step by step what happened and they refuse to still see my dad but will do us a courtesy and see him in a month. My father was so exhausted from all the walking that we needed a wheelchair to get back to the entrance to get the car. I spoke with the office manager who said the January 24th appointment was the best she could do. The gross incompetence of the staff is unbelievable. I will never go there again!
-
December 2023 by Tray B.
Cannot say enough amazing things about the UCHealth organization! I developed a chronic medical condition almost 2 years ago in Colorado. UChealth has LITERALLY SAVED MY LIFE! Literally! Every single doctor, location, staff member has been dedicated, kind, empathetic, and living the organization's mission statement to help the community! I so appreciate UCHealth and am so grateful they are in my community!
-
December 2023 by Patrick Peppler
Very friendly and knowledgeable.
-
October 2023 by Catherine M.
It is so negligent for a primary care provider to not treat a patients pain. If a patient is born with a crippling birth defect which causes severe pain they should be allowed to receive treatment for that pain. It is extremely uncaring for a provider to just say "we do not prescribe pain treatment here" Borders on malpractice.
-
September 2023 by Mattie L.
It was time for my daughters first Clinic visit after transplant surgery. Every person we came in contact with were wonderful! The last test was an Ultrasound with Penny. She was so through with what she was do. She answered every question my daughter had. Even explained what she was doing. Made us feel very good with the procedure. Last week after returning home from the transplant, a message was sent to return to the Cancer Center on the next day which was a Sunday. We went to the Cancer Center then walked to Outpatient. No one is there and no wheelchair. We called and told to go to the 7th floor. No one there. No wheelchair. Remember, my daughter has a transplant and was released from the hospital that Saturday. Still weak. Called and told to go to the second floor. Finally!!!!!!!! People! They were wonderful! Who ever dies the scheduling should know where to send transplant patients on a Sunday when everyone is at home. It's crazy to walk all over the hospital weak after surgery. The medical staff and support team are absolutely fantastic but the scheduling ten needs to be overhauled. Ten stars for the medical staff and support team. Four stars for the scheduling team.
-
July 2023 by Joseph A.
I have wrote many reviews about the den of thieves as I refer to. uc health anschutz campus as they have stolen not one but two cell phones from me while in their care the nurses have sticky fingers they will sedate you and then steal your valuables I'm not kidding you so watch out for uc health aka den of thieves
-
July 2023 by Chuck M.
Checked in for a scheduled CT scan. I was highly impressed with the GPS directions that have for inside the hospital. Utilizing there app, finding your way around the hospital was a breeze. The staff was amazing, courteous and professional. They got me in right away and got me in and out in a heartbeat! Well done!
-
July 2023 by Leilani O.
I had a colonoscopy this morning & the gastroenterology department was top notch, from the front desk staff, to the pre-op nurses, Roni & Katie, I was so impressed. Dr Kao and his anesthesiologist , & support staff were amazing. I was asleep within 2 minutes & woke up in the recovery room under Nurse Megan's watchful eyes.
-
July 2023 by James D.
First, kudos on getting the parking situation straightened out. When I came in so see my ID physician for my yearly appointment it was the easiest parking experience I have had there in years. What I don't understand is why it takes os long to see a doctor. My ID physician appointment was six weeks out and my referral to dermatology is 6.5 months out. How can you say you are providing the best health experience for your patients when appointments are so far out? I would really appreciate an explanation so I can understand this issue.
-
June 2023 by Lisa P.
My doctor is great, but the administration is an absolute mess. The bills are higher as you get charged from UCHealth and the Univ of Colorado. The bills are hard to understand. I've been waiting for 3 months to get ABD forms filled out correctly. I actually pay for doctor visits to problem solve administration. Patient Advocacy hasn't helped. Insurance states they've been asking for clinicals for months, but my doctor had no idea. When you call, an operator leaves messages with admin. Yet, they rarely call back and the forms still aren't completed correctly. I've never had this many administrative and communication problems with other hospitals or doctors offices.
-
April 2023 by Kathy Duryea
It saves you one more stop once you leave the hospital and they honor your insurance plan.
-
April 2023 by Mike K
First time since diagnosis of Progressive, MS that I've been educated as much about my disease
