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November 2023 by Skeeter McBeater
Don't arrive any earlier than 1 hour before your appointment. There's legal street parking, but don't count on there being any open spaces. Guard will tell you to park along the fence across from the docks. Take your paperwork in and fill out the top portion of the Capstone sign-in sheet. From there, calls to your cell will direct you where to dock & when your paperwork is ready.There's access to a toilet & sink. Backing is tight. And remember, because this is Capstone, unloading & paperwork will take 3 hours longer to complete than everyone else.
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November 2023 by POPPINS OTR
Nuts! You can check in an hour or just a half hour before appointment unless Receiving isn’t here yet! Can’t park on property or on road but some do, snarls!
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October 2023 by wilfredo rodriguez
7hr in totalOn top of that $799.08 on lumper feesJust to let you know driver request detention Form
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October 2023 by Jaspinder Thind
2:30 am appointment.checked in at 1:27.They took 5 hrs to give me door and 3 hrs to unload .now waiting for 3 hrs to get capstone text for lumper fee .Not sure how long does it gonna take more.Owner operators plz avoid this place .its complete mess
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September 2023 by Maggie Bach
$510 reschedule fee $245 lumper. 5 hours to unload. You will back 3 times here. They use Capstone so it’s the usual, no one cares and no one is responsible for anything, they take their time making sandwiches and playing on the phone as you stand in front of a sign at checkout that says “don’t be rude to employees.”
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September 2023 by Ric Donk
Here at 0150 for 0200 appointment got door assignment at 0400. Empty at 0630. Had to pull out of the door and park against the fence and wait for paperwork (don't forget to ask for signed detention paper, or you won't get paid for it) 0930 got paperwork. Bathroom is nice.
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September 2023 by James Childress (OTRTexan)
Checked in at 0300 for a 0400 appt, out the by 0430. Everyone was friendly and professional. You can not check in earlier than 1 hr before your appointment. No overnight parking.
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September 2023 by Tristian Cox
If I could give no stars I would the only “good” thing about this place is the gate gard other wise good luck expect to be here no less than 5 hours with nobody able to help explain why it is that there where 4 people who checked in before you with an 11:30pm appointment time why at least 10 other drivers were put into a dock before you let alone the fact that the place is on the tighter side for backing and them also charging $500+ dollars for a reschedule / late fee even though they wouldn’t check anyone in until midnight and to add on to that they call multiple drivers at the same time to go to a dock so good luck in the max dash to one and most likely being over booked and under staffed
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July 2023 by Shane D.
If it were possible to give negative stars, I would. Showed up an hour early for my delivery appointment, in which they offloaded two (2) pallets, totaling 124 cases. I've been waiting over 7 hours for the notification to pay the lumper fee. They claim to still not have the paperwork. Now I am late to my next delivery and my boss is threatening to fire me... This place sucks
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July 2023 by Ralph Breland
Got here at 11 pm got unloaded within a timely matter and now I'm waiting on capstone so I can pay the lumpers and it's now 4 am
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July 2023 by Shoha662 Truck Life
Do not come to this place!!! Horrible! My appointment was at 3am I checked in 2:30am they gave me dock at 5am and unload me until 8am and they said need to pay lumper fee$ and waiting for paperwork more than 2hours and still didn’t get it yettttt!! My point is why would we even pay$ after waiting 8+hours…? if we pay for lumper they shouldn’t take this much hours … avoid this place with all cost will never come here again !!!
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July 2023 by Benard Iyoha
If I can give -1 it’s worth it because this facility is so clumsy and worthless, from guards to people who works here are unprofessional, rude, slow, neglectful and disrespectful…I had been here since 12pm noon and only have 2 pallets to drop off then go to my other stops, Apt was 1am, checked in at 12am guard almost misled me, got door at 2am, still here waiting for my paperwork/capstone lumper @4am now… no response yet and I’m still waiting here, it’s almost 5am and I still don’t know what’s happening and when will be out of here!!! Won’t recommend truck drivers who cherish their time to come here, never!.
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July 2023 by Jonathan Mullins
I was checked in at 1130, got a door at 0100, offloaded by 0200, paperwork took until 0500 and their lumper fee is pretty high.The only open for receiving from 1100-0630 according to a sign I read. They don’t have a phone for incoming calls.
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July 2023 by Claytin Herschberger
From my experience the staff wasn't terrible gate guard was friendly prolly could have spoken up but wasn't rude, the staff inside where understanding and seemed friendly but where the 1 star comes from is. This place was extremely slow and the lot is extremely tight both side to side in the parking spots across from the doors to forward maneuvering room. Checked in for a 0100 appt at just after midnight. Didn't get a door till almost 0110 at 0345 was told there done unloading me and that I needed to move from the door and park and wait for my bills which I subsequently paid the $493 bill shortly after being told to move to the fence. Checked around 0430 for the bills and they wherent ready, checked again at 0500 and they still wherent ready ....long story short I didn't get out of here till 0550 they are some what friendly but jeez are they slow
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July 2023 by rene corral
Appt at 3 amChecked in at 1On dock at 1:20Empty at 3 amOut the door with bills at 3:30 am.180 dlls Lumper fee. With 12 pallets of drinks.Great experience compared to other reviews.Blonde guy at window was extremely polite.
