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January 2024 by melissa whitmire
I want to give a shout out to theVictoria’s Secret at Southland Mall.The cashier that helped me was so lovely and nice.I appreciate her services and I wish I could give her a shout out personally let her know that she did an amazing job and thank you so much. Take Care.MelissaLol I’m the second melissa that she helped..!!!…?
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December 2023 by Dylan
Slayyyyy
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December 2023 by Ana Polanco
Very good service, lots of variety.
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November 2023 by Madison Kendall
Katie was super helpful and very friendly! She made my experience great! Thank you Katie!?
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September 2023 by Shayla
5 months ago the store hours were wrong & they're still wrong now (showed up 8:07). Clearly not the only reviewer to bring this up. Love the location; fix the hours, so ppl don't waste their time.
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September 2023 by Doug Counts
Had what my wife was looking for. The girl at the counter was very helpful.
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August 2023 by Wendie DeJesus
Always staff are very nice and store is clean and neat.
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April 2023 by Nicole Jones
I had gone to this store at a different mall and because of the customer service there, was considering not giving them my business anymore. However, I love their clothes so I thought I would try the Southlands location and boy am I ever glad I did! The young lady that rang up my order was an absolute doll! She went out of her way to be friendly, kind, helpful, and welcoming. I wish I could remember her name so that she could get the recognition that she deserves. She truly saved me as a Victoria's Secret customsr. Because of her, I will still be shopping at the store, but only at this location. They also have a great selection here with a lot of really cute sale items to choose from.
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March 2023 by Jenn Taylor (Jenn)
Came by at 839 pm and the store was closed, even though the hours indicate open until 9pm. Upon closer look and recommendation to change the open hours, every day Monday-Thursday, the change was made to 8pm. However, when I checked before driving here, I only noticed Friday's hours. Please correct. Thank you.
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December 2022 by Rebecca McCreary
Sales person hard to connect with multiple times as she was talking with other sales people. When measuring me, she told me my size that I found out later was a “sister size” because this VS store was out of my actual size and wanted to sell me something that didn’t fit. The sales person pushed me into buying online and ordered for me (eager to add her sales associate # to gain her commission). I agreed and asked that she make sure it was the same bra I wanted before I purchased. After she ensures me it was the correct item, she purchased the item online for me and then said, “if it’s not the same item when you receive it, that you can return it to any VS store.” I knew then I had been taken. Later, when I received the item, it was in fact not the same item I requested the sales associate purchase for me.And now almost $100 later for a bra I didn’t want in the first place, I’m writing this review.Victoria’s Secret sales people clearly act like cars salesman …in their best interest. Heads-up. If you didn’t already know.
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December 2022 by Breanna Castrodale
One of the cashiers can't answer a single question, and also doesn't seem to follow posted pricing.One question asked- do you still do birthday gifts/coupons?She says, "I don't really know".Next question- so this says 50% off, is that off of the suggested price shown or off the other price on the sticker?She says, "I don't know".Then we do the 5 for $30 underwear sale, and they all ring up at $10.50 each and she says, "I don't know why it did that. If you buy them I can then refund $4". Um, what?
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October 2022 by Charlene Robinson
The staff at this store is rude!!!! Not one employee spoke when we came in. While we shopped or even checked out. The cashier standing at the register had the nerve to call for someone else to ring us up. I'm happy it was my rewards money (that was going to expire) and not my own money. I will NOT shop there again.
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October 2022 by Lynn Martinez
The staff was very helpful. The floors looked like they had just been swept. Everything looked organized and in the right spot. I recommend going here if you want to find the things your looking for. Will come here again!
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October 2022 by Klariss C.
These people have the worst customer service ever. They say they open at 10, I showed up at 10:02am to make a quick return and I drove 30mins to get here. The girl showed up late and literally locked the door in my face even though it was 10:02 already. At least 2 more employees saw me trying to open the door and ignored me and looked away and walked away. I had to call the store for them to tell me that they were running late cause they were doing inventory. Cool, thanks for at least letting me know after you saw me waiting outside for 10 minutes. Put a sign or something, let people know! Don't ignore them. Like human decency, respect. This business should be closed based on all the other reviews they have.
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September 2022 by AJ Martinez
The staff was helpful, but goodness the store was filthy. The floors looked like they hadn't been swept in months and there were hairballs and dust EVERYWHERE. Seriously, this may have been the dirtiest VS we've ever shopped in.
