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December 2023 by Jules Mycroft
The only reason why i am giving this three stars is because of a man named James who was nothing but curtious, kind, and helpful. On the other hand, this woman named Susan is nothing but rude and unprofessional. When i was in there the other day i over heard her yelling at James. Susan should be fired.
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December 2023 by PAA
Susan is great. She always has a smile on her face and gives great customer service. :)
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November 2023 by Hache Anzor
I came in late around 7 pm and the stuff at the time of closing helped me since my father had a surgery and I was going to take his medic even at the time of closing they wait for me and made the medic ready for me I don’t know how to thanks them the night shift at closing time was the best the drug store stuff was really good and wonderful stuff and above and beyond ??
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October 2023 by Geoff Arholm
I guess I’m not alone in thinking this location is awful. I ordered my prescription for same day free delivery over a week ago. It got stuck in their system and when I called they couldn’t care less and told me free delivery ended this week so I will have to pay now. None of these people should have a customer facing job.
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October 2023 by Ross Cobb
I didn't think I could have an experience this bad in a Walgreens. Terrible costumer service from the pharmacy and had to wait for a cashier at the front once I finally got what I needed. I will go 711 over this location.
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July 2023 by Damian Eddy
The pharmacy failed to refill my prescriptions timely causing me to miss doses almost every month. The pharmacy repeatedly notified me prescriptions were ready for pickup only to tell me that they were out of stock when I arrived the next day. My attempts to reach customer service were regularly placed on long holds and then disconnected instead of taking my call.In trying to use the pharmacy at this location for over a year, the hours were not always consistent or convenient, and I had a prescription refill delayed in 10 of the last 12 months. Most instances were because they tried to refill the prescription extra times, or they failed to communicate with the prescribing physician, despite saying they had. After missing doses in nearly every such case, I switched to a different pharmacy and called Walgreens to cancel. They canceled their request to refill, allowing the new pharmacy to complete the refill. Two weeks after the refill was completed, this Walgreens sent me a notification that my prescription was ready for refill triggering a red flag for my insurance and possibly causing another delay due to insurance approval.When I tried to respond to the automatic text for help according to the instructions, it said my response was not understood. When I tried to call, the pharmacy was listed as "temporarily closed." When I tried to speak to someone else at the store, I was on hold for about 5 minutes, then someone picked up the receiver and immediately hung up on me.
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June 2023 by dane dominguez
Went to print pictures of my kids to share with my mother for her birthday. Uploaded the photos at the kiosk. The machine said it would be ready by 6:12 pm. Waited until 6:15pm 5/21/23 to retrieve my photos while the Walgreens employee was sitting there on his phone with no acknowledgment of me at the Photo Booth, finally witnessed a customer at the register, helped them. I had to walk up to him and ask for help at the Photo Booth. He told me that the kiosk time would never be accurate and my photos wouldn’t be ready. Thankfully they were! It shouldn’t be up to the customer to get these employees motivated to provide customer service or to blame machines for “why” photos aren’t ready. If the machine provides a time for pick up, that pick up should be ready and on top of that. I shouldn’t have to ask for help when the customer and the employee are pretty much the only ones in the store! Poor customer service at its finest!!! I’ll be taking my photos elsewhere to be printed…
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March 2023 by Joseph Baxter
Terrible place to get your medicine they close abruptly and the staff isn’t exactly nice. I would recommend any other pharmacy. I’ve seen drug dealers with better customer service. They need to fully staff and have better customer service I would give them zero stars if it was possible.
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March 2023 by Gre T
Absolutely atrocious. They will put you on hold for ~45 minutes and then hang up you. DO NOT USE THIS PLACE IF YOU GET MEDICATION REGULARLY. Walgreens as a whole is nearing an absolute breaking point but this store in particular is so poorly run it’s insane. It would be more excusable if being a pharmacy wasn’t their entire business model. I implore you to take your prescription fills to any place on this planet than Walgreens.
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March 2023 by cassandra romerom
Peter sucks lucky charms was $1.99 I showed him he wouldn't honor it raggedy employees honor your signs not customer fault the signs are messed up . Your suppose to honor the price it states smh
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February 2023 by Laolita Amapola
James at the register is absolutely lovely and very helpful. I often find that the staff here are quite friendly recently —- but the pharmacy hours are ridiculous and the wait time on phone and in line can be atrocious
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January 2023 by Laurel Brooks
when I dropped off a prescription I was told that it would be fillable on January 30th. I called the store at 9:00 a.m. on January 30th they told me that it would be filled in an hour. I went over at 2:00 in the afternoon and was told that it couldn't be filled till tomorrow because they could only fill it 28 days after had been filled. originally on January 3rd. I tried to explain to him that today was 28 days, but the pharmacist insisted that if you feel a prescription on a Tuesday that when you pick it up it's going to be on a Tuesday. I tried to tell her that she was not including the third she told me she was. so now I have to make a special trip tomorrow to get the prescription that was supposed to be ready today. I am sure when I go in it will not be filled yet and I will have to wait as usual. the store at Hampden and Tower in Aurora, Colorado is horrible about feeling prescriptions. I know there is a shortage of pharmacists but when the grocery stores can fill a prescription in a day. I don't know why it takes a week or more unless you complain to get your prescriptions filled. I will be sending my prescriptions in the future to King Soopers.
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January 2023 by Brittany Nelson
I’ve been going to this pharmacy for 5 years and, today, they treated me the worst I have ever experienced. Not only did they call me a liar several times unnecessarily, they also refused to give me my prescriptions that were already paid for! (on the app.) They asked me to leave when I demanded that I get my prescriptions that they had that were paid for, then humiliated me even further and called security on the overhead phone. (no one came.) Then as the lady is checking me out for one final prescription that I did need to pay for - she got confused, literally yanked the now paid for prescriptions out of my hands and proceeded to tell me I couldn’t leave without paying. Even went as far as announcing to the staff behind the counter that she didn’t know how to help me because I was “refusing to pay.” It was humiliating! In the end I left with my prescriptions and they actually told me never to return. GLADLY. I wish I could give negative stars.
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January 2023 by Dat
This place is a joke. Drop of my prescription for a mouth rinse 10 days ago and it’s still not ready. My goodness! They don’t even need to count the pills and it takes this long. Hire some people and stop making excuses. Pay them a decent salary and you won’t be so behind.Update 2023: The dysfunction here continues. The pharmacy here is so bad. They don't even fill up prescriptions sent by your doctor. They will tell that it was in your profile and leave it there without ever notifying you or filling it up. When you go back to ask and get it filled, it will take a long time before they complete it. This pharmacy needs new management and their top leadership needs to be held accountable for this poor service. You are letting the people in this neighborhood down.
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December 2022 by Alexandra Ross
This walgreens is trash. In fact all walgreens are becoming completely unreliable. Disappointing.
