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March 2025 by Mohammed Ali
I had an extremely frustrating and disappointing experience at Wells Fargo recently. When I visited the branch, the teller was incredibly unprofessional. She was slow, disorganized, and seemed completely uninterested in helping me with my simple request. I had to repeat myself multiple times, and it felt like I was more of a nuisance to her than a customer.
To make matters worse, when I asked to speak with the manager, I expected a resolution, but the manager was equally unprofessional. They were dismissive, condescending, and didn’t take my concerns seriously. It was as if they didn’t care about customer service or fixing the issue at hand.
This whole experience left me feeling disrespected and frustrated. I expect much better service from a reputable company like Wells Fargo, but unfortunately, this visit has completely changed my opinion of them. I will be taking my business elsewhere from now on.
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March 2025 by Sally B
I recently visited the Wells Fargo branch to have a document notarized, and my experience was disappointing. The teller I interacted with was not only unhelpful but also rude. When I asked about getting the document notarized, she informed me that her manager was taking a two-hour lunch and wouldn't be back for a while, which left me stuck with no solution. It was frustrating to receive such poor customer service, especially when I was hoping to take care of something simple and important. I understand that delays happen, but the lack of professionalism and courtesy was truly disappointing. I hope the branch can improve in handling customer needs and training staff to be more considerate.
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December 2024 by Zzahc B
Guadalupe was awesome! I was stressed out over a few checks. Guadalupe made things happen and got my checks cashed. Thank you so much
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December 2024 by Zaid Abood
I csnt believe this branch. Employee attitude is horrible. I have been a business client for 13 years and they dont let people use the restroom. That is absurd.
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October 2024 by Izabella Nesterenko
Had a great experience with Mercedes today. Sometimes all what you need is a great customers service.
Thank you very much.
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April 2024 by Cory Witt
Had a nice experience with Renteria today. She helped me and my cousin sort out a bunch of account details and swapping joint ownership between our accounts. Took forever but she made it easy, thank you!
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January 2024 by Brenda Todd
Very friendly and not a long wait in the morning.
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December 2023 by Hayder LZD
Terrible service
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December 2023 by Kendra Borrego
This branch never answers their phone. It just keeps ringing and ringing. They won’t even answer for their internal teams.
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November 2023 by Diane Carr
Each time I go to this branch I am asked to come back the next day when someone can help me??? What?? I wanted 3 temporary checks but the teller didn’t know how to do that?? Find someone who does! You gotta know there is management in the building somewhere. What’s happened to Wells Fargo? Every time I go in to this branch, there are less and less employees and less furniture. Doesn’t give you a feeling as though they’ll be around much longer. Also, update your website!! I needed to deposit a check the other day but couldn’t find a branch that still existed but was still listed as open. I went to 3 atms that were out of service and how do you even get in to use the atm on Parker and Havana after hours? The door won’t ever open!
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November 2023 by Guest Samad
Endurance was a very professional and nice banker to communicate and get all our banking needs resolved love love love her service ???
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September 2023 by Emily Snell
This branch sucks!!! they wouldn't even help me??? Do you know how many times I've walked into Wells Fargo and if I'm not in the line within 30 seconds I've been asked what I need? This branch didn't even do that or help me and then asked me what I needed finally. they said Sorry you have to have an appointment. Like wft??? never needed an appointment before to make an account. Don't go here!!!
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September 2023 by Alejandro Borjon
Great attention especially to Miss Sulema Quinteros who helped us open a new account excellent attention and fast.
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June 2023 by Emii Youngblood
Horrible employees. Horrible location. We all know Wells Fargo sucks but this one is the worst one.
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May 2023 by Mohamed Elamine Maidi
I have been here las Thursday, the banker was great ( professional, respectful, punctual,and very positive) I did ask him ton of questions and he was very happy to answer all of them, I wish that all the bankers like him, thank you Wells Fargo for having that kind of people , thank you Mohamed Housseini,
