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February 2024 by Joey Saputo
One of the best bank staffs I've ever encountered! It is a joy to go into this branch!
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May 2022 by Tara Nelson
9 am and your tellers are talking to each other instead of opening. Nice.
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December 2021 by A.J. John
Horrible bank. Online system doesn’t allow you to transfer to other banks, never got my debt card after 2 weeks.
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May 2021 by Diomedes XXII
A place. Edit 5/17/21... I fully admit that I am hard headed and am assuredly part of the problem... that being said, I do truly believe that more could have been done. It's alright tho.
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October 2020 by Brad Kreuz
I’ve tried calling 3-5 times per day for the last few weeks while they had only “scheduled office hours only”. I still haven’t gotten an answer. The phone number they advertise on line is not the same as the one on the door. I’ve been on hold for 45 minutes with the main number because I need to send a wire transfer and though their website claims that I can do it there, the directions on the site don’t correlate with what’s actually on the site. Worst bank I’ve ever used. It’s been a struggle at every step since I opened the account. To their credit, once I finally got in, the staff was very friendly and helpful
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May 2020 by Dane LeBeau
Helped me out greatly
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March 2020 by Todd LaBaugh
Great Experience! They DO answer the phone and get the job done!
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January 2020 by Gayle Hendrix
Worst banking experience EVER!!!!!! Stay FAR away from this bank.
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January 2020 by Bibi Bach MD
No one answers the phone at this bank and they do not return emails. There is no way to get hold of them except going to the bank and often need to wait a while. The previous bank in Vail was good. They always answered the emails and phone promptly. There was excellent customer service in Vail. This is terrible service here in Avon, CO
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January 2020 by William Bovard
Well after reading all of the terrible reviews, I was trying to remain neutral...However, this bank won't even answer their phone! No voicemail, no directory, just let it ring for almost 5 minutes... Maybe I should've become a banker.
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June 2019 by M Landa
Customer service it's terrible one young lady, always sitting down looks mad all the time never jumps on teller to help out with transactions ,and it looks they don't know what they're doing, they need more training
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January 2019 by Christopher Davis
This branch makes you want to go to in dentist instead. Waiting for over two hours to wire money. As soon as I move I am getting rid of US Bank as if they were lice. Cynthia is the slowest most inept bank employee I ever seen. Two hours to wire funds, Edwards has no one that can wire. So everyone be prepared for long, long waits.
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February 2018 by Jose Chavez
Always deal with friendly and efficient tellers. Avoid the busy times though.
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December 2017 by Greg Tibboel
The young man at the counter was great, but they have a really high foreign currency exchange rate for only a little bit of money. Almost 10%. Worst I have ever seen and I am a customer
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November 2017 by Bryce Young
The lady here is terrible along with all my other US Bank experiences. I will be switching banks. I've had 2 nice experiences with US bank since ive had them otherwise they are un proffesional. Switch banks.
