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October 2025 by Hayes Akers
Poor service and always understaffed. Got an email saying my package was ready for pickup but when I arrived the staff said the are behind schedule and it wasnt ready despite the eamil stating it was available. Always a bad experience going here.
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September 2025 by Mikhail Archiviste
Genuinely one of the worst post offices I have ever been to. All of the staff is incompetent and lazy. I have informed delivery for my PO Box so I get notified when my packages are ready for pick up. The first time I got one I went in kind of early and was told to come back at 3pm. That’s fine I understand they have a lot of PO Boxes to manage and see a lot of packages in a day. However the next time I went to go pick up packages I followed all the right protocols. Got there after 3pm, checked my box, and went to the counter to get my packages that couldn’t go to my box. Then the little Asian lady proceeded to argue with me. I was trying to pull up my tracking number, but the internet wasn’t working. I gave her the names it could be under(I have my legal name and my preferred name. I usually send everything to my legal name, however something got accidentally mailed to my preferred) and the PO Box number. She asks me to spell out each name multiple times. Mind you I had about 4-5 packages I was waiting on and she comes back with one. She says that everything “hasn’t been sorted” and to come back tomorrow. So why send out messages that packages are ready for pick up? The whole system is awful and none of the workers seem to know how to do their job or they are simply too lazy to take the extra 5 seconds to look. Do not set up your PO Box here or use any of their services.
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September 2025 by Stephen Straub
Definitely the most poorly managed post office.
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September 2025 by Elizabeth Holihan
I went in 2 weeks ago to ask about sending a medication that needed to be refrigerated through the mail to my PO box here. I was assured by Star that boxes that are labeled appropriately are stored in freezers or refrigerators until pickup. My package was delivered Wednesday, but of course I went Wednesday and Thursday to check and the slip wasn’t in my box that it was ready for pickup. I was able to finally get it today and my package was not refrigerated - I picked it up from one of the package boxes. I went to talk to the workers at the desk and they couldn’t provide assistance but agreed that the box, clearly labeled, should have been refrigerated. Additionally, 2 packaged I picked up today were very opened. Not just mishandled but ripped open. This location is absolutely understaffed and the staff who are receiving packages are not treating packages well at all. This community relied on mail and when this is the main option, it’s disappointing and a disservice. This is medicine and they could not be bothered to handle it appropriately.
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September 2025 by Elizabeth Brown
This was one of the worst USPS locations I have ever visited.
I only had a QR code drop off (which took about 45 seconds) and I stood at the front of the line for 15 minutes because another customer had so many issues with their PO Box that the employee on duty could not scan my QR code. They were able to take the drop off of the individual in front of me before walking away with the other customer. I'm not sure why they could not take me for the drop off. This is a complete lack of efficiency.
Choose another location in Vail!
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August 2025 by Grant Smith
Should have no stars, place and staff not worthy of a Star.
If you’re that unhappy in your job, and cannot talk and be professional then don’t work in a position that you have to deal with people face to face.
Bad staff, ridiculous policy of no PO Box then no mail. Absolute joke of a place.
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August 2025 by Sean St Cyr
Starr is the gem of this post office
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August 2025 by Shari Sanders
This place needs its own TV show for how terrible it is. Seriously, this is the worst post office you will ever come across. I get random people’s mail placed in my box all the time, my packages get lost there so often I’m going to have to stop ordering anything that is sent through USPS altogether. Tracking numbers mean absolutely nothing to them they will still lose everything.
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July 2025 by Luis Caraveo
Very understaffed and long wait times
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June 2025 by David Helt (Hulk)
Staff do their jobs.... Some times have to wait..
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June 2025 by Grace Elizebeth
Arguably worst post office in America. The US government seemed to have abandoned the 3 employees, and left them to fend for themselves. The best part about leaving the valley is never having to step foot in this place ever again.
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May 2025 by Hope Roe
We went in right at close to get a P.O. Box. Alex was so helpful and we were in and out in 5 minutes. Fantastic service thank you!’!
Star was so incredibly helpful when I had trouble locating my package. She was patient with me even though it was my error that caused the package to be lost and retrieved the package in a few hours. Great service!
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May 2025 by Joseph Morris
Lady at the counter was so mean. I literally just said the tracking number and address and she was mad at me. I was trying to be as nice as possible but there was no calming her down. The guy that was working at the counter seemed cool, the lady that was working at the same as him seemed mad at the customer before me so i was hoping she didnt call me up, but she did. She ruined my day. Please do something about this
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April 2025 by Andrew Lucia
Terrible customer service. Had my package in her hand and refused to give it to me. She also threatened to return it back to sender because I didn’t say thank you after she was continuously rude
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February 2025 by Daniel S
This has got to be the worst post office in the country. The employees are rude and uncaring. The inside of the post office is always dirty and the fixtures were old 20 years ago. But what do we do we are held hostage
