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August 2025 by Yanet A
Super friendly and helpful staff! Facility is nice and clean! Would highly recommend!!! :)
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July 2025 by Nadia Meliani
Great facility. No creepy storage unit vibes here. Very clean, well-maintained with kind and considerate administrative staff.
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October 2024 by Cami Nogueira
Safe storage. The personal on front desk was super helpful and nice
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May 2024 by Robert Duuss
I stopped by to see availability for some units and did see some of the reviews. I was a bit hesitant at first but the staff is super kind and helpful! Facility looks really clean! Great experience overall!
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April 2024 by Kirsten F
Terribly managed. Sent my refund check with the wrong name. When I went in to resolve the issue, the very rude receptionist stated that my account was under that name. Very confused how that’s possible when you have to hand over your drivers license to open a unit? I’ve spoken with that receptionist prior and every interaction we have had, she is very condescending and rude. She seems to take delight in pissing people off. To be clear I am not speaking about the dark skinned receptionist, but the Caucasian one with short hair.
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February 2024 by Silvia Porres
Great facilities
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December 2023 by Olga Kim
I had a great experience with Basalt Mini Storage. The staff was friendly, helpful and professional. The climate controlled building was secure, clean and well maintained. All of our belongings were in the same shape as when we first rented. I would recommend them to anyone who needs storage here in the valley.
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December 2023 by David Barnaby
Way better options for a lot cheaper. My stuff was covered in filth and the lady on the phone was so rude and took extra money as a ”fee” that I’m pretty sure she just made up. Terrible every way around honestly.
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November 2023 by Gary Harlow
I have to say I don’t leave a lot of reviews but this place deserves one. Simply put, very poorly maintained units, and there is one particular lady there that shouldn’t be allowed to speak to the customers. There are other employees that seem kind, but the lady that runs the show is disgustingly rude and condescending. There are so many other storage units in the Roaring Fork Valley that are cheaper yet you still receive more space and infinitely better customer service. I would rather store my items under a tarp than give this woman my money. Look elsewhere I assure you you’ll find more for less.
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November 2023 by Anthony Rizzuto
For starters, one of the women there is the rudest most unprofessional women I’ve ever spoken to. Secondly, the outdoor units aren’t sealed at all and anything you have will be completely covered in dust, grime, leaves and spiders. Third, when I closed my unit I cleaned everything out spotless, went inside the office and spoke in person to 2 very nice women who closed my account and let me know everything was ok and I was all set. They said I was good to go and everything was done, then 3 days later I was charged the $150 rent anyway. An awful woman called and said I didn't "confirm in writing" that I had moved out so she would only refund $120 of the rent. They are running this little scam there to take extra money from their customers when they move to a BETTER storage facility. They have the nice women in the office tell you everything is set and you are good to go and then the miserable troll harasses you and tells you that you didn't put it in writing so they can charge you fees and take pocket the extra cash. So in addition to it being the worst facility to store your items in the valley, they also scam you when you leave. I got literally DOUBLE the space for the same price just 10 minutes down valley at Royal Mini Storage and that place is well kept and isn't run by an intoxicated ogre.
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November 2023 by Todd Feldman
The best in Colorado by far!!
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October 2023 by Seth Beckton
Clean, nice staff, great location. Secure.
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September 2023 by Alice Lynn Feldman
First class climate controlled, immaculately clean storage facility
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September 2023 by Alexus Anderson
Super fast, get service, 10/10!Lovely staff, very polite and efficient.
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April 2023 by Edwin P.
The staff is incredibly friendly and helpful. The brand new climate control buildings are clean and secure. This is the nicest facility in the entire valley.
