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February 2024 by Carol Rauscher
I had a furnace/ac system installed. I would rate my experience an A+. Excellent customer service, the installers were excellent. They were friendly and hard working. Supervisors/management stopped by to make sure install was going as planned. I have not been so impressed by a company in a long time. I would very highly recommend this company!
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February 2024 by William Hodge
Excellent response, knowledgeable technicians, quality workmanship, and reasonable pricing.
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February 2024 by Brian Prince
We had a great experience with IMS and we have recommended them to our neighbors. Having a furnace about to die in the month of February is stressful and they took our concerns very seriously. IMS excelled at it all, providing a rare combination of excellent: 1) customer service, 2) very competitive pricing, and 3) professional installation. From Daniel on the initial consultation, to Michelle coordinating on schedule and billing, and Tanner the lead technician, we were in excellent hands from start to finish! Communication was clear and timely. The technicians arrived on time and worked nonstop to complete the install quickly. It's clear that IMS leadership cares about providing a good service. I wish there were more companies with their values. Thank you.
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February 2024 by Greg Gibbons
I'm not easy to impress but the IMS team was excellent to work with, from Phillip's detailed quote to Tanner's professional (Quality) installation of a new Furnas and AC unit. There was no damage to the house, everything was cleaned up, Tanner went over all the details and answered my questions. Good job everyone!
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February 2024 by Scott Buhler
IMS did a great job getting my HVAC system repaired!
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February 2024 by Scott L Mitzner
Great service! Thank you!
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February 2024 by Mike Broach
Daryn did an excellent job of sealing our air ducts. He did the spots we new about and closed off some spots that we didn’t know were open that were causing extra dust in our home. He said we should have a more dust free home now.??
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February 2024 by Carol Scholfield
Dylan was friendly, professional, and took care of our furnace issue quickly and efficiently. Thank you, IMS for your quick response in sending Dylan out to fix our furnace!
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February 2024 by Sean Oldham
Super friendly!! Great service !!
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February 2024 by DJ McStevens
Watch out for their drivers. They go 65 mph in the left lane and then cut you off when you're forced to pass them on the right. Then they have the nerve to gesture at you. I understand if your vehicle is speed tracked or limited but please stay out of the left lane if you can't keep up with thr flow of traffic.I don't think I'd want people with this audacity to be working on my personal furnace/ac.
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January 2024 by Gregory Haggquist
IMS Heating installed a new furnace for us. They did an excellent job from start to finish. The person who bid the project was very thorough and gave us several options and explained the benefits of all units. The office was helpful and responsive. The installers were on time and did a great job. Overall the process was amazing. I would highly recommend them.
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January 2024 by Rick Sabetta
During bitter cold segment of January Kevin Baker of IMS was prompt, thorough in his examination and explanation of causes and in his delivery of solutions. Kevin demonstrated overall courtesy & professionalism. Cost-effective services were market comparable---We chose Comfort Club option ensuring 2x per yr. discounted service call to provide general care/maintenance. Very pleased with the quality of services.
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January 2024 by Patrick Farrell
IMS installed our furnace in July, 2021. Last evening it stopped working. They called me back after hours immediately. We troubleshooted for 25 min. When that didn’t work he came out in bad weather within 45. Had it diagnosed and then fixed with a new motor, all within 24 hours. He was patient, professional and friendly the whole time. I will call them next time because of him. ?
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January 2024 by corey fuller
Great service every time, today was an emergency and they got us in! We are toasty roast now. Thanks Shawn!Highly recommend IMS Heating & Air.
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January 2024 by Bonnie Sherman
Elijah came out to inspect our furnace and did a fabulous job. I knew him when he worked in a different company and I recommend him and his company 100%. My son and I are realtors and we would recommend him to any of our clients as well.Service: Heating system maintenance
