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February 2024 by Wilbert Talmadge
I've had two hail claims, an auto accident claim, and I still have the same insurance company. I had a bit of a problem with a tow claim. The company had an audit and gave me credit without having to pay any extra, even though it was a few miles outside the standard 20-mile coverage area.
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January 2024 by Patrice Marqui
Rates not competitive, unorganized, not customer friendly. Could say so much more but wont. Wouldn't recommend and I was with State Farm for 40 years before I recently dropped them.However his staff is good.
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May 2023 by Tim Williams
Mike Bagley has an outstanding agent named Nikie Crowe (I think is how she spells her name). She spent nearly two hours on the phone with me recently while reviewing all aspects of our coverage, with little notice.She was extremely friendly and very knowledgeable and had no problem spending the time to go into all details on every endorsement, and coverage. I think it's rare to find an agent or employee of this caliber. Thank you Nikie and State Farm!
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March 2023 by f64
Thanks to the staff of this agency the claim was taken care of. Without their assistance I would have had to pay my deductible and not have a rental. Nicole listened to me and got the Claims office to listen to her and realize they were wrong. I could not get them to listen to me but they did to her. So I am very please with the agency, the repair done and the car rental all was seamless. I like the preferred services provided by State Farm, it simplifies and expedites.
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December 2022 by Marie C
Outstanding customer service over the phone today! Nicki was extremely knowledgeable and courteous. She went the extra mile to look up my coverage, answer ALL my questions, and offer alternatives. (So nice not to be just handed off to claims to have them say I'd have to ask my agent.)
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September 2022 by Alfred Reaud
One of the better insurance agencies in the area, IMHO. For me personally, some of the cheapest rates I've ever had.
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July 2022 by Neowyn Bartek
I have been with this group now for many years, & am endlessly impressed & grateful for the knowledge & support Nicky (the one I almost always get help from here) has shown! She always has been able to answer any question or concerns I’ve ever had, and with very positive and professional customer service! I will happily recommend them to anyone looking for peace of mind & great customer service.
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June 2022 by Julie Walls
Nicky was a wealth of information. She gave me answers to questions I would not have known to ask. She was very knowledgeable, friendly, thorough and clear. Great job!
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June 2022 by Janice Rose
I have been a customer for many many years. They are great when they answer, but that happens rarely. I spoke to an agent the other day as she was adding a new vehicle to my policy she said the system was messing up and she would call me back. 3 days later no call back. I have called 3 times today left a voicemail and still have not received a phone call. I am pretty frustrated!
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March 2022 by Daniel Kemp
Nicky was a pleasure working with and was able to get time sensitive documents turned around very quickly. Extremely happy with her expertise and service.
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December 2021 by Christoph Senff
Nicky was very effective and very professional getting our home and auto insurance switched over to State Farm. Within minutes of me sharing my online State Farm insurance quote with the Mike Bagley agency, she called me and very patiently walked me thru the different insurance options and answered all my questions. Immediately after I finalized my insurance selections, Nicky sent me the insurance documents and got us covered. By far the best customer service experience I had in a long time. Thank you, Nicky!
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September 2021 by Rob Shuffler
I spoke with Nikki about separating some of my insurance policies. She was extremely polite, personable and a pleasure to talk to! She took the extra time (even though she was extremely busy) to make sure that all of the policies were in order down to the last detail. It was by far the best customer service experience that I have had in a very long time! THANK YOU NIKKI!!
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September 2021 by Shawn Croner
Have received numerous letters and calls from Iris at Mike Bagley State Farm telling us that policies are canceling, that the information given on vehicles and motorcycles is incorrect and when the correct information is given, to Iris, we get another call or letter in 6 month's stating the information is incorrect state farm needs the information again.We had been a client of this office for a good many years, I would not recommend them for anything. They can't follow through, and lose the good help to other agencies. Had one appointment set up with Mike Bagley and had a family emergency and had to cancel. Never got a call back from him or the office to reschedule, and have never had a conversation with our actual agent. Only the staff answering the phone. I would not recommend this office for your agent.We went with a different company and notified Mike Bagley State Farm telling them we were canceling with them, and they still withdrew the monthly payment for the next months coverages. Reached out to Mike Bagley via email and as of yet haven't heard from him.
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September 2021 by Mary Curran
I had a few questions regarding my policies recently. Nicky answered all of them and took time to explain things in a professional but very friendly way. She gave me some great advice and made me feel good about our conversation. She's an asset to State Farm and I appreciate her. Thanks, Nicky.
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September 2021 by Steven and Crystal Fretwell
Nicky Crow is amazing to work with and really cares about the help she provides. Would highly recommend working with her.P.S tell her I sent you?
