Lady Luck Casino Black Hawk is a homegrown destination in Colorado's largest gambling town. It offers nonstop gaming action with a great selection of games, free drinks while playing, and a self-serve soda and coffee area. The casino provides appetizing dining choices, including great food at a good price at the brewery in the resort. The hotel features nice, clean, and up-to-date rooms with a refrigerator and coffee. Guests can find free parking and a free shuttle service to anywhere in Black Hawk. Some visitors report great staff interactions and hospitality, with management sometimes offering comps to resolve issues. The rewards program is recommended. However, experiences with service can be inconsistent. Some guests report problems with check-in delays, housekeeping not cleaning rooms or restocking items during stays, and maintenance issues with amenities like the air conditioning. There are also reports of unresolved complaints regarding security and management follow-up on issues.
Great experience overall would absolutely do it again one small issue was the air quality in the room as the photos show there was no air coming out of the vent and there is only one vent and of course you can only open the window 4 inches ...
June 2025
We had a mix up with our rooms and Nathan the supervisor on staff was so amazing and comped room service and resort fees for us! He was so kind and generous and because of his hospitality and care our vacation was saved! Thank you Nathan!
June 2025
This is how Lady Luck got their name. If you face the south side of the hotel you will see why.
