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July 2022 by P Money
Wes is the frickin man! He helped so much, thank you guardian you got a good one
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November 2021 by Benjamin Granlund
The staff was amazing - very friendly and they went well above and beyond to help us on our move in day, highly recommend!
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September 2021 by Allie Leia
Had a horrible experience unfortunately, just recently, because when this with ACE, they kept the place clean. At least cleaner. There weren’t any rodents, spiders maybe. Rodents definitely avoidable if they are on it like they say they are. Be sure to insure your stuff and sign up with THEIR insurance because they DO NOT take responsibility for anything. I’m not even sure they will even if you are on theirs. And I quote from their email from MP, “we offer storage specific property coverage to all of our tenants to provide that additional protection in the event that property loss is sustained.” So if you use your own insurance, because they do offer you the option to do so, basically they wash their hands, if something goes wrong. Quote from their email from MP, “Guardian is unable to provide you reimbursement for any losses being that our additional Protection Plan was declined at the time of rental.” So maybe don’t decline it and maybe they will help if you run into an issue. Maybe, I really don’t know and I’ve lost trust so do so at your own risk. Also seems like people may be living out of their storage units, possibly not staying the night but definitely eating there hence the rodent situation. Makes sense during hard pandemic times. But I wasn’t informed this was a possibility it may be happening. It seems incognito to me for them to not send a general letter or reminder that you shouldn’t store food or be living out of a storage unit. They should have been on it like they keep repeating they have, I never received a letter or reminder regarding this. I’ve been there a while and experienced this rodent issue just recently. For the price that they charge, you’d think this wouldn’t be an issue. They pride themselves on such high standards but they are not transparent, they inform you last minute of ‘repairs’ so you may or may not have access to your unit anyway. And they don’t offer dumpster service which is the least they could do. I trusted them with my belongings and they didn’t provide the experience they pride themselves on unfortunately. If their customer service wasn’t so much like ‘who cares’ my review may have been different but that would be me not being transparent. This is my experience and I’m telling it like it is. Still grateful but super disappointed my experience went downhill. Have since given them notice to vacate. Hopefully this helps in helping Guardian Storage be more transparent with everything and having more empathy with tenants from the beginning. After all, paying tenants are their paychecks, right? Be transparent with your tenants. You’ll be more successful… just saying.
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August 2021 by Jeremy Bagwell
Everything is good so far, will keep you all posted when I check out!!
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July 2021 by Joseph M
This one has some tight turns in a box truck but its never very crowded and the staff is always super friendly.
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June 2021 by John Horton
Terrible. Terrible. Arrived to unload into new space only to find that unit was 2’ off the ground with no steps. Total waste of time!
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June 2021 by A
Erika is a truly wonderful human being. Kind, compassionate, caring, friendly and patient! She will make you feel at home and it’s worth it to store here for her alone.
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May 2021 by RJ H
Great customer service. My lock had accidentally been cut off when the door was replaced and the staff in the office replaced the lock without question. I am impressed. The unit was fine, no leaks, rodents, etc. so my personal effects were in good shape after being in storage for over a year. I would use them again.
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May 2021 by Greg Muller
Wes and his co-worker did a great job getting me set up in the right unit. Highly recommend
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April 2021 by Victoria Matongoh
Very clean property with amazing customer service. They are always helpful and respectful. Great rates and deals as well! I love that there are 2 entrances so there is never traffic getting in and plenty of paths so you can get any vehicle or truck in!
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March 2021 by Mark Ward
They want your business. Good place to store you stuff.
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May 2019 by Ana Vukojevic
They overbooked, even though we had a reservation, made us wait an hour just to say that we should book a storage unit somewhere else.
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May 2019 by Sarah M.
They overbooked their units so we had a reservation but nowhere to put our stuff. The employee working barely knew how to use her computer and took an hour to tell us that she could only offer us a different unit that cost $30 more a month than what we originally agreed to pay. This was by far the worst customer service I have ever experienced.
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January 2019 by Trevor Connor
Overall a very high quality storage facility. Safe and secure. Wish they allowed entry a little later into the evening, but that's a minor concern.
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December 2018 by Casey McCalip
Staff are great. Reasonable prices.