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November 2023 by T. J.
This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.
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November 2023 by Kimberly Long
Martin was great!!! He replaced my battery on-site - he provided excellent customer service!
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September 2023 by James
JON is the man!! I am a local and a regular and every time I come in I get the best customer service. Everyone is great at this location but I try and get helped from Jon every time! Exceptional service, great attitude he is a golden example of fantastic service especially at a auto part store where service is extremely vidal in the success of basic maintenance and upkeep. When you have an employee like this it keeps customers coming back and loyal to the brand!!! Thank you JON and thank you advanced auto parts.
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September 2023 by Russell E
Great store, awesome service. Sean S. and Erik are top-notch, easy to work with and helpful as can be! I had a tricky multi-part repair with core charges and other craziness, but it got handled perfectly! I'd give the guys at Advanced on 30th in Boulder six stars if I could!
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June 2023 by Michael Weslosky
The best Advance Auto Parts hands down!I have been doing business with this storefront for over three years now - the team here is always dependable, incredibly knowledgeable, and will help you with whatever issue you may be facing.I have learned so much about my car from this team - specifically Sean, John, and Erik are amazing.I will definitely keep coming back - the customer service is top notch!
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May 2023 by Joe Houlihan
Went to O’Reillys who were not open despite store sign saying they were open an hour ago. Hopped over to Advance. The manager helped me out, found the exact part despite the computer saying they didn’t have the right one. Helped me on a quick installation and saved me a couple hundred bucks at the dealership. Top notch service, well done and thank you! Will be my first stop next time I need parts and support.
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April 2023 by Vicky
I love this auto parts store, the employees are so helpful.. Erick is a great person, he help me out and refused to take tip.. Hats off for this auto parts and it's employees.. ?
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April 2023 by Shaye Holdaway
Erick was amazing. He helped me change out my headlight when the housing was messed up very close to close. Thank you Erick! I wouldn’t come back if it wasn’t for you! You deserve a raise!
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March 2023 by Michelle Schmitt
Shout out to Nate who helped my daughter, at student at CU Boulder, find the right part at the right price to fix her headlights. He was professional, respectful and helpful in replacing both bulbs. My husband and I really appreciate knowing there’s a great company with great employees nearby to help when we can’t. Thank you, thank you, thank you!
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February 2023 by Viraj Kumar
The other location is much closer to me but the service here is leagues above the other. Staff is helpful, friendly, and knowledgeable. Store is well stocked and clean
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January 2023 by Justin
Almost always have the part i need... Customer service could be improved, please wash your hands also. Auto places hire grease monkeys, but they also sell a plethora of hand cleaners!
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January 2023 by Claire Kirkpatrick
The staff go the extra mile to take care of their customers, and I experienced this in my visit yesterday. I bought a new battery for my car keys, and the cashier went ahead and changed it out for me on the spot (without me even asking him to do so)!I also bought a part of windshield wipers, which ended up being incorrect for my car. Sean went truly above and beyond to ensure that I not only could return the windshield wipers in exchange for the proper pair (Initially, I hadn't asked for a receipt, which was a bad idea!), he also took the time to explain to me why they were incorrect. He then installed the new pair for me!Fantastic service; I will be relying on this store for all future auto part needs.
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January 2023 by Karen Herman
Friendly helpful employees. Reasonable prices. Have returned things easily when needed
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December 2022 by Maurissa Moore
Super helpful and great customer service! I had to replace a gas cap to pass emissions, and Nate was friendly on the phone to confirm they had the part, and Erik was awesome and helped me swap it out and made sure it fit. Really fast service and was able to get emissions dones quickly after. Thank you!
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December 2022 by David Carlson
Knowledgeable staff, efficient service, exactly what we needed in stock and ready to put to use.