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November 2025 by Sam Kantorovich
I’ve had issues with the Genius Bar many times at this Apple Store. With long wait times almost every time, I brought in my MacBook for warranty as the motor board failed and when I received it back, my left speaker was not plugged in and the back plate was not properly seated and was bulging in the middle. I had to bring it back for them to fix it again. Now I thought this was a one time thing. I recently brought in my iPhone 15 pro for a front camera replacement and when I got the phone back, I noticed my screen popping up and bulging out. After further investigation I realized they forgot to put the 2 bottom screws back into my phone and I can lift up my screen with my finger. I really hope they can figure out what’s going on with their technicians as this has occurred multiple times. This service is not acceptable when your paying top dollar to bring it directly to apple. The moral of the story is when you receive your products back from repair, thoroughly inspect it.
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October 2025 by Blake Ralph
I had recently bought a MacBook and the charging port for it stopped working. The charging cable itself was fine but it wouldn't charge the laptop. I took it in expecting to get it fixed however they told me it would be just as expensive to fix it as it would be to buy a new one. I had my MacBook air work for 8 years and the “upgraded” version of it stopped working after such a short amount of time! Apple is not what they used to be, I hope the stop price gouging and actually care about the products they are making again.
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October 2025 by thang
The store was not too crowded.
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October 2025 by Tian W
Expect long wait time. I was told it’d be a 15 min wait and 25 min later still no one was helping me. I see others commenting on that too. Guess they’re right
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September 2025 by Frank Guo
After my ipad updated the new os, the system crashed and can't open again. I came here twice and they told me they are too busy repeairing my ipad. FINE. I will never buy anything from apple again
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September 2025 by Aaron Butler
They squeezed me in at the last minute to fix my screen before I long trip. 5/5. Thanks you all!
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September 2025 by Emma
I had an appointment at 2:30 to fix my Macbook, I showed up before my appointment and didn't get seen until 2:45. I watched people who got there after me, get helped before me. Was such a waste of time
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September 2025 by Z G
I’ve been having phone issues and have gone to the store four times now. Two different Genius Bar people could not tell me what was wrong - they just ran diagnostics that said all the checks passed. On the fourth visit the person guessed that it was an antenna slowly going bad, so I decided to just buy a new phone. The store is so understaffed that I had to wait 15+ minutes for help and then the sales rep put my old phone though ~10 minutes of software driven assessments before telling me it was valueless because of a small screen crack that he visually inspected, so we could have skipped all of the wasted time.
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August 2025 by Leslie Gibson
Mae is the only reason I'm reviewing this store. She was amazing. She was knowledgeable, spoke with confidence, and did great at educating me about what was wrong with my iPhone. I felt very at ease knowing she was my support tech. Thank you, Mae, for restoring my faith in tech support and providing knowledgeable help. Your assistance was greatly appreciated.
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October 2024 by Brayan Barrios
On Thursday I went to buy an iPhone and I can tell you that the service is terrible, no one on the staff speaks Spanish and they made me wait for a long time, then they helped me but rushed as fast as they could, they didn't even offer me Applecare, I had to ask twice to have it put on me
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October 2024 by Elaine Vardamis
Atrocious customer service and won’t even attempt to make anything correct. Heaven forbid you don’t want to buy a new computer and want to have them fix one.
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October 2024 by Adam Fanton
Took my phone in for glass replacement. Waited an hour and a half, picked up my phone and found dust between my front camera pinned between the glass and the phone. They said it "went through quality control" -- clearly quality control failed at their job. They took another 1.5 hrs to replace the glass again, to then come back and find out their system is down and they refused to give me my phone back without their system up. I am now without a phone and they have not contacted me for updates nor do they pick up their in-store phone. Poor service. I want my phone back.
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October 2024 by Katy
Max was incredibly genuine and knowledgeable with a great attitude helping us solve some complex issues. He spoke from experience choosing the right laptop to fit our needs.
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October 2024 by Ali Oli
This store is the worst. Any other store (Cherry Creek, Park Meadows etc are always great) The managers are unfriendly and unprofessional. We asked for help by two employees chatting and they were rude. Then we were being helped by a great sales rep (Alanna, Alannya.... something like that) and the sales manager interrupted us and told her to help others at the watch area. We were making two purchases, how does that make sense? Meanwhile there were other sales employees (groups of 2-3 ) wandering around and at times just gabbing with the sales manager.
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October 2024 by Mason Mott
For a multi trillion dollar company it’s funny they wouldn’t give me a refund on a $63 purchase because the manager was scared of “money laundering” I’m a college kid bro what do you mean ? (at least the lady that helped me was nice other than that ?)
